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  • Puppies.com

Puppies.com

Overview

Puppies.com has a rating of 4.5 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puppies.com most frequently mention great experience, new addition, and reputable breeder. Puppies.com ranks 1st among Dog Breeding sites.

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 95.8%
Positive
248
Neutral
1
Negative
10
38
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Top Positive Review

“Great site to find and research available puppies!”

Laura D.
11/2/24

We found the breed we wanted not too far from home. He was available, answered texts and phone calls promptly, is a wonderful family breeder who loves his dogs. Just what we wanted to find. Reviews excellent. We met the puppies and make out choice, then picked up a week later at a half-way point which was great for us and our puppy too.

Top Critical Review

“Puppyfind.com was so much better!”

Tarja P.
9/19/24

Ever since puppies.com took over puppy find.com, the amount of exposure went down drastically. I used to find homes for all my puppies through puppy find com. Now my puppies find homes through AKC marketplace and other websites. I hardly get any inquiries from puppies.com.

Reviews (362)

Rating

Timeframe

Other

Thumbnail of user deneenes
Michigan
1 review
0 helpful votes
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March 31st, 2022

They do a bait and switch on paying. I requested a one time payment and was put in the premier package instead with out any heads up of this. So instead of a 30 dollar one time payment it becomes 60 dollars. Very deceiving

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

It appears on 2-1-22 you chose the $19.99 recurring membership so that is why you were charged for March, but it appears you have already received a refund for the March payment. Memberships can be canceled at any time by logging into your account and going to the Membership and Billing page.

If you have additional questions on how the site works please contact us at support@puppies.com.

Puppies.com Support

Thumbnail of user yuliac12
Finland
1 review
2 helpful votes
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June 28th, 2023

By their own supposition they blocked my account during paid subscription time! I provided all requested documents, my puppies, website and personal info. They acted as they are Homeland security alike Unfortunatelly, after all documents sent they denied anyway to bring my account back on. But the most amazing issue is - they ve never refunded my subscription payment!
Who is the scammer at the end?

* Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

It's unfortunate something on your account required additional documentation. We do our best to keep the scammers off the site.

Please contact us at support@puppies.com and request a manager review your account so we can resolve the situation.

Puppies.com Support

Thumbnail of user lynnec217
South Carolina
1 review
0 helpful votes
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April 1st, 2022

Customer service and follow-up on reviews, especially ones about breeders--is excellent, and always fair and reasonable for both buyer and seller. Excellent records kept, always up to date with ad placement, and an all-
Over great place for a small breeder who values great homes over profit on which to advertise!

Tip for consumers:
Screen potential sellers as to their contract, and health guarantee. Be sure you understand the duration of the guarantee and exactly what is guaranteed, the extent of the guarantee, and how you would be compensated.

Products used:
Bred and bought puppies from the site for a quarter century.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patw19
Canada
1 review
4 helpful votes
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November 27th, 2013

I bought an English Bulldog from Route 66 English Bulldogs. After receiving my money, Alcia Dyke informed me that the dog had enlarged testicles. The dog was being purchased as a stud. I demanded my money back 8 times and she refused.
I posted a bad review on Puppyfind and it was removed. I contacted Puppyfind and they told me to send them all my emails about the sale. Within 3 hours of getting all the emails showing that I was not informed after the dog having cancer till after the money was sent, Puppyfind refused to re-post my bad review and told me to sue her.
It's true, they only care about their clients who pay them their monthly fee.

Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

This is PuppyFind.com Customer Support.

I’m sorry to hear you had difficulty with this seller, and that your review was not able to be posted. That would be a frustrating situation. Be assured that we do not side with a member based on their upgraded status. Both buyers and sellers are equally appreciated as our customers.

PuppyFind.com is meant to be a means to initiate the sale and so we do not get involved in the terms/completion of the sale, and due to the abuse of the review system, such as breeders bashing other breeders, people using the system as a message board and other such fake reviews being posted, we have no other choice but to allow sellers to delete what they feel are invalid reviews.

It is possible that a seller may delete a review that could be considered valid, however, when this occurs PuppyFind.com staff will send out a request to both the buyer and the seller for additional documentation. This could include vet reports, copies of email communication, etc.

If supporting documentation is received from the buyer, the review could then be reinstated to the site so it is once again visible to the public.

If conflicting information is received from the two parties regarding the situation, then it is possible that the issues would have to be resolved outside of PuppyFind.com, and the review would not be permitted to be posted. It is sometimes not possible for PuppyFind.com to determine exactly what the facts of the situation are due to the information provided. We do let the members know that if they feel the Seller has not fulfilled their end of the contract, they may wish to look into pursuing legal action against them if they feel the situation warrants it.

Again, I’m sorry that your review did not qualify for posting and hope that you were able to come to a satisfactory resolution with the seller.

If you have any further questions about your specific situation, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you the best we can.

PuppyFind.com Customer Support
support@puppyfind.com

Thumbnail of user lindae1246
Oregon
1 review
4 helpful votes
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March 8th, 2022

When puppyfind.com changed over to puppies.com a lot of problems did come up. It is finally fixed and working fairly well. I have changed the score from 1 to 4. They have been responsive to the problems in the new website and fixed them.
Sincerely,
Linda

Thumbnail of user robertd3019
Iowa
1 review
0 helpful votes
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September 30th, 2021

DavidsonPups near Lawton Iowa was were we went to get the best cockapoo pup that we could have dream possible. The farm was a real nice place and we could see how all their dogs were healthy and well taken care of. They were also able to answer all our question and help us in any way they could. I would recommend these people to anybody who would want a cockapoo

Thumbnail of user maryt856
Ohio
1 review
20 helpful votes
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July 19th, 2020

I was looking for months to find the right puppy. I looked on every website and then I looked on puppyfind and found Peaceful Acres Bernese and they had really good reviews. I message Rose and she was really nice and caring. She messages me back right away with the information that I needed. I went to go see the puppy that I wanted, when I met her and her family they were really loving and you could see that she took care of her dogs, not a puppymill. I took home Bailey (black) and my dad bought Blu (gray). They made the experience amazing and I'm happy that i met them because I got the best dog that I have always wanted.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickib580
New Hampshire
1 review
5 helpful votes
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August 6th, 2022

Terrible! I adopted a golden retriever that was purchased from a breeder on this site and they gave it up 5 days after they got her. This sweet girl is 8 month old and has hip dysplasia. I reached out to the breeder and asked for pictures of the parents and health background. They couldn't tell me who the parents were and said they will look into it and get back to me. I've never heard back. Seems like a puppy mill. It's obvious they are breeding dogs with hip dysplasia. I have had many Goldens and always purchase them from a breeder that I've researched and visited. Do your homework!

Thumbnail of user emilym348
Georgia
1 review
0 helpful votes
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February 22nd, 2019

I purchased a puppy from Laura Stanford! She is very reliable and helpful. She FaceTimed me showing me the pup I wanted. She met us 30 minutes away from her house for free. We took how our sweet Meli and we are so in love with her!

Thumbnail of user diannak74
Michigan
1 review
4 helpful votes
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March 8th, 2023
Verified purchase

I recently purchased my little bundle of joy from Delmar Hochstetler in Middlebury Indiana. So blessed God placed Delmar in my life when I was about ready to give up on finding my fur baby. Such a nice man. Highly recommend him. I have since renamed Archie Parker and he's turning into being my special little cuddle bug. So Blessed. D. KONKLE

Thumbnail of user amandaw308
Vermont
1 review
10 helpful votes
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October 14th, 2019

We recently purchased our 8 week old boxer puppy from Centeno boxers. We found them on puppyfinder and iv had nothing but a great experience! Tina sent me biweekly pictures and updates of him she worked with us threw PayPal and was super friendly! Puppy is in great health and is getting along great with his big brother

Thumbnail of user trueyoustores
Texas
1 review
1 helpful vote
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July 28th, 2023

These people are Scam artist, I thought to trust them while buying our Cane Corso $1000, man was I wrong. For the first month people kept asking me his breed so we got a dna test. Surprise after another 45 days growing closer and closer to our family we finally get the results. Not 1% Cane Corso. I reached out to them at the second number they use+1 (786) they insisted (382) he was Cane Corso at first (6333), then after the results (Great Dane American BullDog Rot an others) "oh we will take him back and you wait one month we'll give you a Cane Corso. Firstly my family has grown to love our dog, Secondly they were selling a Great Dane for $400 yet I paid $1000 for our pup. Thirdly I asked for less than difference be sent back $400 and he goes on to tell me he never gives money back and he doesn't answer many people's call and I should be happy he's answering mine.

Products used:
My Dog

* Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

It's unfortunate you did not have a good experience with the seller you chose to purchase from. Puppies.com is a bulletin board service so we do not get involved in the transactions that took place outside of the website.

You always have the option to pursue legal action if they did not adhere to their contract. You also have the option to post a testimonial about your experience on the seller's account.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

Thumbnail of user janam51
Utah
1 review
10 helpful votes
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November 13th, 2019

We have two corgis that we found on puppyfind. We got them from Aspen Meadows Ranch Corgis in Colorado. They are extremely healthy and very social. I actually loved the first pup so much I saved for two years to get a second one. The breeder, Judy, is so great in how she socializes the pups before the get to the forever home. Just couldn't be more happy!

Thumbnail of user paulw2508
South Carolina
1 review
0 helpful votes
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February 20th, 2023

Unbelievable, I posted some puppies which I have done for years, and someone posted claiming they bought a puppy over a years ago, which never happened to this fake claimed person, turns out it was a competitor, i contacted puppies.com and was told-they could do nothing as the person "claimed" to have bought a puppy, which never happened, after this event puppies.com should disable and remove posting-testimonial section. At this point I will not continue/or ever again use them, and will share this w/everyone I know. "great job" puppies.com-formally puppyfinder,

Tip for consumers:
don't

Products used:
services

Service
Value
Quality
Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

We were formerly PuppyFind.com, but have no affiliation with Puppyfinder.com.

If a seller disputes a testimonial for not purchasing a dog then we request proof of purchase from the buyer. If the buyer provides proof of purchase then the testimonial remains active.

We do give seller's the option to post a response that is visible with the testimonial so they can respond to any statements made in the testimonial and both sides of situation can be viewed.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

Thumbnail of user michaelr2932
Virginia
1 review
0 helpful votes
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January 11th, 2024
Verified purchase
• Updated review

I found a male border collie less than 45 minutes from my house. Once there me, my wife, and the breeder clicked. Offered me food to take home, and had all the 1st rounds of shots and vet report.

Reason I chose this business:

Found my other 2 dogs from this site.

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

It sounds like you had a wonderful experience finding your male Border Collie!

Thank you for choosing Puppies.com!

Found 2 beautiful puppies
January 20th, 2021
• Previous review

We just found what we've been looking for. We've been looking for at least 2 years. Found them on puppy find. They were a 6 hour drive from my home but the trip was well worth it and the people we met made the journey even better. Couldn't be happier.

Service
Value
Thumbnail of user dr.d16
California
2 reviews
0 helpful votes
  • Send Message
June 16th, 2023

We love oc pup scouts! All the walkers are kind and sweet! They love dogs!
They are patient with our over weight and often tired golden! And they love Freddie even with his anxiety. Jenevieve Is so good and encouraging.
Thank you!

Thumbnail of user carolynnp
Arizona
1 review
3 helpful votes
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July 12th, 2017

We are so happy with our new puppy. If anyone is concerned about ordering a puppy from the Collins [aka Glade Top Mountain Kennel in Missouri], set your hesitations aside. Our experience with Stan was the most positive and truthful experience we could ever have hoped for. Our puppy arrived as promised and she is the most precious and cutest thing ever, exactly as portrayed on this website. She arrived healthy, spunky, and loving. We extend our utmost appreciation to the Collins for their honesty, a healthy puppy and the follow up regarding the new addition to our family. Our warmest thank you and best wishes to the Collins for providing exactly the service that was promised. Roger and Carolynn, Idaho

Service
Value
Shipping
Quality
Thumbnail of user ddd24
Washington
10 reviews
57 helpful votes
  • Send Message
October 12th, 2017

The website does have a few legit people. This is where I got my new dog. However, you need to be very, very careful about dogs sold from puppy mills or scammers. I did hear a ton of people saying that I need to be careful about who I get a dog from

Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

That's great that you found your new dog from a seller on our site. PuppyFind.com is a bulletin board service so you do have to be careful and use caution when purchasing on an online site. We have posted Buyers Tips on the site to assist you in having a safe experience. You can review these tips at http://www.puppyfind.com/buyer_tips/.

Again, we are glad you found your new family member from a seller on our site and happy we were able to help with that.

PuppyFind.com Support

Thumbnail of user billd424
Texas
1 review
11 helpful votes
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November 1st, 2020

Several times I have found a puppy on this site. I contact the seller, they say the puppy cannot be picked up until a later date. I ask can you put a hold on the puppy, they say yes. I take a vacation day so I'll be home I contact the seller a day in advance, everything is good. Then all of a sudden someone puts a deposit on the puppy & the seller says they are selling the puppy to someone else. Never once do they say a deposit is needed, and I actually pay to be on this site. Don't waste your time here, unless you want your time wasted.

Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

It's unfortunate that you did not have a good experience with that seller. PuppyFind.com is a bulletin board service and is like answering an ad in a newspaper, and is only meant to be a means of contact.

It is up to each individual seller on how they handle deposits and sales. Hopefully you have found a new seller to work with on purchasing a puppy.

If you have additional questions please contact us at support@puppyfind.com.

PuppyFind.com Support

Thumbnail of user alexisb448
Illinois
1 review
0 helpful votes
  • Send Message
January 11th, 2021

Highly recommend! Vicky is more than helpful through the process of buying your puppy. She sends pictures and updates regularly. She makes you feel like your puppy is a part of your family from day one. Our puppy is adorable and a great addition to our family!

Service
Value
Thumbnail of user jilld452
California
1 review
2 helpful votes
  • Send Message
September 30th, 2022

We got a puppy that was advertised in Anaheim, Ca. When we inquired she was in. Chula Vista a town that borders Mexico. She said the puppy was two months but the puppy was really only 4-5 weeks old as confirmed by a vet. She admitted the dog was born in Tijuana and brought over. We were given a false shot record from Mexico. Fortunately the puppy was very healthy and we were experienced in caring for young puppies. She continues to post with different user names.

Products used:
Puppy

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

So glad your puppy is healthy and doing well. There are Report and Block buttons on every account and in the message center that you can use to report users so we can review their account and take necessary action. You also have the option to post a testimonial on the seller's account about your purchase if you purchased the dog from a listing that was posted on Puppies.com.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

Thumbnail of user jr833
California
1 review
4 helpful votes
  • Send Message
August 2nd, 2022

They do not verify their sellers. They are not required to list a city or a phone number. Those things should be a red flag, but I made the mistake of not reading everything on the website. Purchased a puppy from out of state with no city name but did have a phone number. The puppy came with a parasite. The breeder claimed it had been dewormed, but the vet says otherwise. There is no way to get this reimbursed as this would not be considered a serious disease. Nor would I pay for transport again to send the puppy back. I regret using this site.

Tip for consumers:
Do not use this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

Puppies.com is a bulletin board service and is meant to be a means of contact. We do not get involved in the transactions done outside of the website. You do have the option to leave a testimonial about your purchase experience on the seller's account if you would like.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

Thumbnail of user dominiqueg9
Nebraska
1 review
2 helpful votes
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April 15th, 2016

I had recently bought a puppy on puppy find from David Miller. He was very nice and took really good care of our puppy she's nice and healthy and the cutest puppy ever. I highly recommend getting a puppy from him.

Thumbnail of user rachelh690
Massachusetts
1 review
0 helpful votes
  • Send Message
October 13th, 2021

I inquired about a dog that I thought I would be meeting this weekend, however, the person I thought I was talking to was a nice farmer from the same state as me. Turns out not soooo much- they could not provide me with currently photos via text of the dog when I asked and the photo they did send was the one on the dog's page that turned out to be traced back to China. How I know this? I saved the photo they texted me and saw the time and date on the picture thanks to my iPhone. Just be careful! Who knows what would have happened if I met up with them or if they asked for my money.

Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

PuppyFind.com is a bulletin board so you do have to do your research before going forward with a purchase. The site has Buyer Tips on each listing to assist in having a transaction.

If you have additional questions about how the site works please contact us at support@puppyfind.com.

PuppyFind.com Support

Thumbnail of user melb183
Florida
1 review
28 helpful votes
  • Send Message
April 29th, 2022

Breeder will happily sell you a sick puppy. Veterinary care is never provided none of their dogs have been to or seen a vet. This garbage human will act like she provides basic care but does not, and she will happily hand you a puppy that's been having diarrhea for weeks and act like it's news to her. 2800 dollars for a puppy another 5 grand in vet bills and a dead puppy is what you will get from Veronica Williams at " wilhome acres"

Tip for consumers:
Avoid this breeder “ wilhome acres”

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From the business

Welcome to Puppies.com, the ultimate haven for puppy enthusiasts and a trusted beacon in the world of canine companionship! Established in 2003, our mission has been unwavering: to seamlessly blend the joy of puppy ownership with the ease of modern technology. Over the years, Puppies.com has blossomed into a vibrant community, guiding millions of adorable puppies towards their loving, fur-ever homes.

Our platform is more than just a website; it's a comprehensive Puppy Portal, meticulously designed to bridge the gap between enthusiastic puppy buyers and dedicated puppy sellers. By fostering this connection, we ensure that each puppy finds a home that's just as unique and special as they are. This process isn't just efficient; it's infused with love and care at every step.

For breeders, Puppies.com is a haven. It allows them to concentrate on the essential aspects of breeding – health, temperament, and quality – while our state-of-the-art algorithm works tirelessly in the background. This algorithm isn't just a tool; it's a matchmaker, expertly pairing puppies with owners whose lifestyle, preferences, and love for dogs align perfectly with the puppy's personality and needs.

Prospective puppy owners find our platform incredibly user-friendly and accessible. Searching for the perfect puppy companion on Puppies.com is entirely free and remarkably easy. Our extensive search filters cater to every preference and requirement. Whether it's breed, gender, age, price, or even location specifics like city or state, our platform ensures that every search is as unique as our users and their future puppies.

Our goal transcends beyond mere transactions. At Puppies.com, we strive to create a community, a place where the love for puppies unites everyone. We're dedicated to ensuring that every interaction on our platform is not just satisfactory, but exceptionally paws-itive. We believe that the joy of finding a new puppy should be as wonderful and heartwarming as the journey of companionship that follows.

Puppies.com isn't just a service; it's a journey and community. A community of happiness, companionship, and endless puppy love. We invite you to join us in this delightful world of puppies, where each wagging tail and furry hug marks the beginning of a beautiful, lifelong friendship. Welcome to Puppies.com – Your trusted source for Paws-itive Puppy Love!

Business History

Puppies.com has been connecting puppies with loving families all across America, since 2003.

Company Representative

Thumbnail of user puppiescomw
Puppies.com w.
Typically responds within 7 days

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