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  • Puppies.com

Puppies.com

Overview

Puppies.com has a rating of 4.5 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puppies.com most frequently mention great experience, new addition, and reputable breeder. Puppies.com ranks 1st among Dog Breeding sites.

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 95.8%
Positive
248
Neutral
1
Negative
10
38
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How would you rate Puppies.com?
Top Positive Review

“Great site to find and research available puppies!”

Laura D.
11/2/24

We found the breed we wanted not too far from home. He was available, answered texts and phone calls promptly, is a wonderful family breeder who loves his dogs. Just what we wanted to find. Reviews excellent. We met the puppies and make out choice, then picked up a week later at a half-way point which was great for us and our puppy too.

Top Critical Review

“Puppyfind.com was so much better!”

Tarja P.
9/19/24

Ever since puppies.com took over puppy find.com, the amount of exposure went down drastically. I used to find homes for all my puppies through puppy find com. Now my puppies find homes through AKC marketplace and other websites. I hardly get any inquiries from puppies.com.

Reviews (362)

Rating

Timeframe

Other

Thumbnail of user jessicas2103
West Virginia
1 review
3 helpful votes
  • Send Message
June 10th, 2021

0/5 stars- I withdrew 1800$ cash, sent withdrawal slips and pictures etc to her, she refused to accept venmo, checks, credit cards ONLY CASH and we lived over two hours away. We set up a time to meet, spoke at 7:30 the morning we were supposed to meet as we agreed on the address as I was driving a 5.5 hour round trip drive. She sent pictures and videos via text all four days prior to us reaching out about the dog - and once we arrived she stopped answering all calls and texts. She also made her profile private the same day on puppy find and you had to pay to leave a review. She claims she has been doing this for 24 hours but stood us up- with a 1.5 year old baby in the car. Her number is also now blocked requiring a subscription to see and that number is *******332

Tip for consumers:
Do not buy, negotiate, or waste time or money in buying from LHARRIS in bumpass, VA

Products used:
Puppy find in search for a miniature DACHSCHUND- LHARRIS (user) claims to have been doing this for 24 years. She is a scammer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisah4356
West Virginia
1 review
0 helpful votes
  • Send Message
January 14th, 2024
Verified purchase

I enjoyed using puppies.com. The only thing is when you went to your favorites and then went back to the available puppies I had to time put in the all the info for the refine search. (Unless it was user error)😉 it was a pain in the butt!

Reason I chose this business:

A lot of searching for a site that didn’t take you through the hoops so to speak, pretty straight forward.

Thumbnail of user teresaw1309
Washington
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

Creating an account and contacting the breeder was a breeze using this website. Very user-friendly.

Reason I chose this business:

The breeder that was advertising was using puppies.com

Thumbnail of user wendyg661
South Carolina
2 reviews
0 helpful votes
  • Send Message
January 11th, 2024
Verified purchase

The sellers were nice and you could tell their pups were well loved. When we met they gave me the health info in a nice book.
We love our new baby! She's thriving in our family and fits in perfectly with our other 2 dogs.
We couldn't be happier.

Reason I chose this business:

I was just browsing for puppies when I found puppies.com. Once I saw our Kaya I knew she was my dog.

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

It's heartwarming to hear about your positive experience with the sellers and your new puppy! It sounds like the sellers genuinely care about their pups and provided you with comprehensive health information, which is essential for ensuring your puppy's well-being.

We're thrilled to hear that your new baby is thriving in your family and fitting in perfectly with your other dogs. It's wonderful when a new addition brings joy and harmony to the household.

Thank you for using Puppies.com!

Thumbnail of user kathie25
Tennessee
1 review
0 helpful votes
  • Send Message
January 11th, 2024
Verified purchase

It was easy to find and follow puppies we were interested in. The breeders we found were reliable, easy to communicate with and get the puppy we were after. Very happy with the experience at puppies.com

Reason I chose this business:

Looked at many other puppy finder websites and we consistently found puppies we were interested in on Puppies.com. Lots of photos, breeder reviews to read, easy to navigate website.

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

We're delighted to hear that you had such a positive experience using Puppies.com to find your new puppy. It's great that you found the website easy to navigate and that you were able to connect with reliable breeders who made the process smooth and enjoyable for you.

Thank you for using Puppies.com!

Thumbnail of user marim246
Arizona
1 review
1 helpful vote
  • Send Message
September 29th, 2022

This company PuppyFind.com Now Puppies.com is a scam, they allow anyone to sell their puppies on their site, without being certified. The company will only suspend accounts that file reports of scam breeders, they turn a blind eye to the scam. Check the BBB website for reviews on Puppies.com. I would not use their service at all, I went here to purchase my fur friend from a breeder on puppies.com I had set up a day and time to pick up my puppy when the seller did not respond. I went to their page to find out they had changed the price of the puppy for more than it was when I set up a time to pick up the puppy. Puppies.com turn a blind eye to this stating they do not get involved with any process of a sale of a dog. I went to leave negative feedback on a seller who I was going to buy my puppy friend to find out that my feedback was removed from their profile. But puppies.com don't get involved unless you are the buyer. SCAM SITE! Go to another site to get your puppy

Tip for consumers:
I don't recommend using their site at all!

Products used:
a puppy using their service

Thumbnail of user terueld
Colorado
2 reviews
0 helpful votes
  • Send Message
January 15th, 2024
Verified purchase

I was looking for a Bouvier des Flanders puppy. Many show up an I was impressed by the one in Guthrie Oklahoma and we got one. I could not be any more happy. The breeder was very helpful. She arrange to have the ears cropped there and also the transport to Colorado where the puppy was delivered to our house. The price was very reasonable.

Reason I chose this business:

Just plain lucky to find the site.

Thumbnail of user jannad20
Texas
2 reviews
1 helpful vote
  • Send Message
January 11th, 2024
Verified purchase

I didn't really know where to start when we were ready to get a new puppy. I just googled "cockapoo puppy near me" and Puppies.com popped up as an option. I thought I would just look to see what they offered but it was so great and easy to use. I could filter in things like location, breed of puppy, etc. I was able to communicate with the breeder directly through Puppies.com which made me feel safer (knowing the breeder had been vetted and that we wouldn't get scammed).

Reason I chose this business:

I chose puppies.com because I felt like it was a safe option and it was easy to look and see what puppies were available near me.

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

It's wonderful to hear that Puppies.com provided a great and easy experience for you in your search for a new Cockapoo puppy. The ability to filter by location and breed, as well as the direct communication with the breeder through the platform, seems to have contributed to a sense of safety and convenience for you.

Thank you for choosing Puppies.com!

Thumbnail of user ronaldf806
Iowa
1 review
0 helpful votes
  • Send Message
April 26th, 2024
Verified purchase

Puppies.com is a great tool to use in finding your forever puppy.

Reason I chose this business:

It's a trusted source for finding a great puppy.

Thumbnail of user shaylaj22
California
1 review
0 helpful votes
  • Send Message
April 26th, 2024
Verified purchase

Beautiful puppy very well taken care of! We love our little guy

Thumbnail of user kaylak437
Oregon
1 review
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

We had a great experience. It was easy and we found the best pup!

Reason I chose this business:

A family member recommended.

Thumbnail of user johnf2667
Florida
2 reviews
1 helpful vote
  • Send Message
February 7th, 2024
Verified purchase

October 28th 2023 I purchased a 10 week old black Labrador puppy from a woman named Ronit "Row" Krug at least that's what she claimed her name was, probably a fake alias in Davie Florida. Gave her $2,000 in cash.she claimed the puppies ate her printer cable so she had no access to give me the puppies veterinarian shot certificate and breeding papers before I took the dog home. I contacted by phone and text multiple times and the same runaround 'the papers are on the way'. 'the papers are on the way'.finally after a month I figured I was probably scammed. The dog is a purebred black lab but have zero papers on her. Plus she was breeding them out of a second floor one bedroom apartment that was made into a makeshift kennel probably a puppy mill.

Reason I chose this business:

Looking for black lab puppy for myself and found it on puppies.com but kind of regret it

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

I'm sorry to hear about your experience, and that you didn't receive the paperwork for your dog.

If you believe you've been a victim of fraud or encountered an illegal breeding operation, you may want to report the incident to local authorities, such as the local police or animal control.

You can also leave a testimonial for the seller on their Puppies.com account, which will hopefully bring a resolution from the seller.

We wish you and your puppy many happy years together.

Thumbnail of user candaceh307
Pennsylvania
1 review
1 helpful vote
  • Send Message
December 4th, 2023

I purchased a miniature pinscher from Christy and I'm in love. Christy was so professional.All the paperwork was in order. Christy sent me home with a nice goodie bag full of treats for my puppy. I would definitely recommend buying your puppy from her. 100% legitimate

Products used:
Puppy

Thumbnail of user jonathans1068
New York
1 review
4 helpful votes
  • Send Message
April 11th, 2021

I was sold 2 puppies that were advertised as from purebred parents, and one parent was 50% undesirable breed. Besides that, their paws had caked on $#*!, and the dogs were physically abused. All of this has been documnted with Indiana county humane society, and PA AG's office. Left a review on puppyfind for the miscreant seller (in commodore PA), and was told unless I had a copy of the ad, they would remove it. What kind of website does not kee p copies of their ad's. Especially when they have been long documented using that loophole to remove negative feedback.

Tip for consumers:
DO NOT USE ANY OF THEIR SELLERS!!!!!!!!!!!! THIS SITE IS FOR THOSE THAT CAN NOT SELL ANYWHERE ELSE!!!!

Products used:
Bought dogs they listed

Service
Value
Returns
Quality
Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello, It's unfortunate that you did not have a good experience with the seller you purchased from. PuppyFind.com is a bulletin board service and is only meant to be a means of contact and so we do not archive deleted listings. All disputed reviews do require supporting documentation for the statements made in them. Hopefully you will be able to resolve the issue directly with the seller. If you have additional questions about the site please contact us at support@puppyfind.com.
PuppyFind.com Support

Thumbnail of user carolg1290
Pennsylvania
1 review
1 helpful vote
  • Send Message
September 21st, 2021

They have a very serious issue. When it comes to a dispute between a scammer and innocent consumer who got tricked in, puppyfind.com protect scammers by allowing them to remove any bad reviews. It's a vicious cycle- the scammers are able to keep up with ripping off naive customers! What a great fraud friendly company!

Tip for consumers:
Don’t ever use it unless you want to be a victim of fraud!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

If a seller is a true scammer the account is removed from the site.

If you posted a review for a seller and the seller disputed the review, then we do require the buyer to provide proof of purchase and supporting documentation for the statements in their review in order for it to be reinstated. If the buyer is unable to provide supporting documentation for their statements then the review is not posted.

We do have Buyers Tips on every listing to assist buyers in having a safe transaction.

If you have additional questions please contact us at support@puppyfind.com.

PuppyFind.com Support

Thumbnail of user elainel348
California
1 review
0 helpful votes
  • Send Message
March 3rd, 2022

When told of a golden retriever breeder who is selling puppies with severe genetic defect to me and at least one other family, they have taken no action. The breeder is selling another litter from same parents.
Use another service!

Tip for consumers:
Quality of breeder

Products used:
Puppies

Service
Value
Returns
Quality
Thumbnail of user jessicar18
Customer-Support -. – Puppies.com Rep

Hello,

If you purchased a dog from a seller on the site you have the option to leave a review. If you feel the dogs are not being properly taken care of please contact the locatl authorities so they can visit the site and take further action if necessary.

If you have additional questions please contact us at support@puppies.com

Puppies.com Support

Thumbnail of user miguelb191
New Jersey
1 review
1 helpful vote
  • Send Message
January 9th, 2022

Puppy find is a great site. Do your homework when looking for a puppy, no matter what website you choose to shop. For me, shopping by picture is risky. Can you see the available puppies? Selecting a puppy by its personality is far better than choosing one from an image.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiffanyh337
Illinois
1 review
2 helpful votes
  • Send Message
January 11th, 2021

This couple was the best people to work with when purchasing a dog from. Contact was easy, they sent pictures videos and messages about the dogs at least once a week. Pick up process was great they met us and had all the information and went over the information with you. I would recommend these people 100%.

Service
Value
Quality
Thumbnail of user samt626
Texas
1 review
13 helpful votes
  • Send Message
April 7th, 2022

I use to love puppyfind.
It was wonderful but now so many have changed and in my opinion it's more about rescues instead of breeders but the breeders are paying.
You can't delete false reviews from buyers like you use to be able to. Not that it has come up.
With puppyfind you could look for breed via breed and state and now most breeders are being washed out. Extremely disappointed that puppyfind made this change.
I guess I'll be on the search for a new site!

Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

We did change our entire site setup and big changes like that are hard to get used to. We are diligently working on getting all the bugs worked out so everything functions properly. We have added the state search option so that should help. We appreciate your patience with us.

If you have additional questions on how to navigate the site please contact us at support@puppies.com and we will be happy to help out.

Puppies.com Support

Thumbnail of user meelar1
Ohio
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

I will give puppies.com a 5 star rating I got the puppy I been wanting for a few months at the perfect price.

Reason I chose this business:

Because I’m familiar with the website

Thumbnail of user andrewc1118
Missouri
1 review
0 helpful votes
  • Send Message
January 12th, 2021

Vicky was fantastic during the entire adoption process. From the initial contact and conversation, up until the day we picked up our gorgeous puppy, Vicky kept my wife & I well informed and sent us plenty of pictures of the growing pups. She was very professional and thorough, and made sure we had all of our paperwork. Highly recommend!

Thumbnail of user annam1996
Missouri
1 review
1 helpful vote
  • Send Message
September 12th, 2022
Verified purchase

I have french bulldogs and used to sell a fair number of puppies on puppyfind. The first litter I listed after the changeover I sold zero puppies there and my only contact was from someone who I'm fairly sure was either an activist posing as a potential buyer or a scammer. Thankfully I was careful, so I was only out a vet visit to get a health certificate that I ultimately did not need. Last week I listed 2 puppies from my latest litter and when I got my weekly report my puppies got a whopping 7 whole views. Wow. I am cancelling. I get better exposure for free from other sites and am at least prepared for the scams on free sites.

Tip for consumers:
find a different site

Service
Value
Quality
Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

We know it's difficult to get used to a whole new site, but the new site does have many additional options that the old site did not.

We know it can be frustrating when you aren't getting enough interest in your listings. Please make sure you have completed your Verifications page so you will show up in the ID verified search. We are going to implement a boost option soon that will assist in getting your listings more exposure.

Thank you for being patient with us while we fine tune the site.

If you have any additional questions please contact us at support@puppies.com and we will be happy to assist you.

Puppies.com Support

Thumbnail of user jamesm10165
Michigan
1 review
0 helpful votes
  • Send Message
April 3rd, 2024
Verified purchase

Everything was great great communication with the beader they went well over then just selling our addition too our family.

Thumbnail of user charliem183
Illinois
1 review
0 helpful votes
  • Send Message
January 11th, 2021

If you are looking for a amazing German Shepherd dogs Vicky and David are the best! We received almost daily checkups and photos. We got a puppy for Christmas for my son They made it a very magical experience for him. If I could give more than a five star rating I would.

Service
Value
Shipping
Returns
Quality
Thumbnail of user blancag120
Mongolia
1 review
10 helpful votes
  • Send Message
March 20th, 2023
Verified purchase

This company condones cyber bullying. I recently purchased a puppy from a breeder. However, the puppy ended up being extremely underweight with worms. When I wrote a review about the state of the puppy, the breeder got aggravated stating I am crazy and I have mental health problems. When I reported the review, puppies.com stated it outlined their guideline to allow a breeder call others mentally crazy because they got caught in their scam.

Tip for consumers:
Do not use this site. Run! If you get a sick dog, you are not protected from helping others by warning them in reviews. Puppies.com is an advocate for people selling sick dogs and scammers. Find a reputable breeder elsewhere.

Products used:
Sick dog.

* Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user puppiescomw
Puppies.com w. – Puppies.com Rep

Hello,

Puppies.com does not condone cyber bullying. Our last correspondence stated that we would request the seller update their response regarding the statement in question.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

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From the business

Welcome to Puppies.com, the ultimate haven for puppy enthusiasts and a trusted beacon in the world of canine companionship! Established in 2003, our mission has been unwavering: to seamlessly blend the joy of puppy ownership with the ease of modern technology. Over the years, Puppies.com has blossomed into a vibrant community, guiding millions of adorable puppies towards their loving, fur-ever homes.

Our platform is more than just a website; it's a comprehensive Puppy Portal, meticulously designed to bridge the gap between enthusiastic puppy buyers and dedicated puppy sellers. By fostering this connection, we ensure that each puppy finds a home that's just as unique and special as they are. This process isn't just efficient; it's infused with love and care at every step.

For breeders, Puppies.com is a haven. It allows them to concentrate on the essential aspects of breeding – health, temperament, and quality – while our state-of-the-art algorithm works tirelessly in the background. This algorithm isn't just a tool; it's a matchmaker, expertly pairing puppies with owners whose lifestyle, preferences, and love for dogs align perfectly with the puppy's personality and needs.

Prospective puppy owners find our platform incredibly user-friendly and accessible. Searching for the perfect puppy companion on Puppies.com is entirely free and remarkably easy. Our extensive search filters cater to every preference and requirement. Whether it's breed, gender, age, price, or even location specifics like city or state, our platform ensures that every search is as unique as our users and their future puppies.

Our goal transcends beyond mere transactions. At Puppies.com, we strive to create a community, a place where the love for puppies unites everyone. We're dedicated to ensuring that every interaction on our platform is not just satisfactory, but exceptionally paws-itive. We believe that the joy of finding a new puppy should be as wonderful and heartwarming as the journey of companionship that follows.

Puppies.com isn't just a service; it's a journey and community. A community of happiness, companionship, and endless puppy love. We invite you to join us in this delightful world of puppies, where each wagging tail and furry hug marks the beginning of a beautiful, lifelong friendship. Welcome to Puppies.com – Your trusted source for Paws-itive Puppy Love!

Business History

Puppies.com has been connecting puppies with loving families all across America, since 2003.

Company Representative

Thumbnail of user puppiescomw
Puppies.com w.
Typically responds within 7 days

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