Purple Carrot

They sent 2 boxes totaling 600 dollars to the wrong address on an old profile that hasn't been used in years and refuse to cancel the account before sending out the second box due to missing it by one day. No refund no new box. 600 bucks rotting on some random persons porch lol Jesus how inept can one company be

Along with the similar issues people are pointing out (Typically something is missing/rotten), we got an extra surprise this visit.

After dropping off our order, the delivery driver decided it was time to walk through my yard, and urinate on our bushes. All in front of our security cameras. There's public bathrooms not even 1/4 mile, my front yard is not your piss bucket. Disgusting!

I've never had an experience like this and have used multiple meal kit companies. I would never recommend this one. I tried to cancel online after my first order, it must have not gone through. I reached out to support and received a confirmation on 1/24 that my account and subscription have been cancelled as it didn't work online.

Then yesterday 1/30, I see another charge on my account with a box is in transit. I reached out to support, hoping they could refund me since I cancelled the subscription and account already, they said they can't do it as the box is in transit and they won't own up to the fact it should have already been cancelled. Attaching proof of cancellation 7 days ago below, far before the new box was in transit.

This is now TWO boxes I'm paying for after attempting to cancel. Again, I've never seen anything like this with a food service. Please issue me a refund and I will gladly delete this review.

I cancelled my service. Then they claimed I did not and charged me 88$ for food I could not eat because it contained gluten. I called them to dispute cancel the day I received it. Then they claimed I never cancelled but only temporarily suspended my orders. They agreed to cancel but charged me again for the following week with more food I could not eat. When I contacted customer service, they played coy, and overlooked the fact that I had called to dispute the initial charge, while they were charging me again. They pulled up records of conversations which verified nothing, and continued to lean on "policy" as well as twisting facts. Essentially, they lied several times and got another 176$ out of me. I am now having to cancel my cards and change all of my billing assignments to avoid further charges. I would AVOID them like the plague!

This was my 1st purchase through Purple Carrot reason being I have a elderly vegetarian mother that is no longer able to cook. I thought this would be great however the 1st dish had a small u shaped hair in it and the 2nd meal had a 5 inch gray hair in it. Sadly my mom was not able to eat her dinner. After speaking with customer service they stated there is no account with my info? Weird as I was charged but they have no record?

I was a returning customer. In the past I experienced shipping delays and spoiled food. On my first returning order, it's been delayed. Such a pain...CS apologized and but only said, keep waiting and let them know if I don't receive it. So...not very helpful.

When you try to skip meals, purple carrot website will end up sometimes reversing the skip. They then send you an order you never wanted, and they refuse to refund, even if they haven't shipped yet. When people file complaints, they respond in all caps telling the people it's their fault. Horrible company, low quality ingredients. We received tortillas that has a texture like paper. Bad business run by bad people. Hopefully they end up out of business.

I've been with Purple Carrot for years but they always have problems with login when you need to cancel and charge you even when you don't want a box that week (due to their technical difficulties). Then does not refund you or stop your order even if it hasn't shipped yet. They don't care and there's always something missing from the box which they won't send back out to you nor refund you a portion of your meal even though ingredients are missing. On top of that now they charge you $10 for shipping so you're paying $90 for 3 meals for 2 people that you have to spend at least 45 minutes preparing. This is for no meat or dairy so I don't know why it's so expensive. There's so many better meal kits out there so I canceled my account today and won't be coming back!

I called in about a series of issues with my orders not changing after I had confirmed adjustments or tried to skip a week. I found out I had two duplicate accounts under identical login information. They accused me, the person calling in to report the problem, of trying to get extra meals and worm out of paying. This had only happened for 2 deliveries before I called in and tried to find out what was happening. They took no responsibility for a duplicated account and refunded me a small portion. I had so much food, we didn't have room in our refrigerator and most of it rotted. I had to call in many (like 50 times) just to get someone on the line, they just don't answer. I got the manager of customer service on chat and she just ignored me... Refused to respond. I've never dealt with

Got this as a gift after a severe injury. Wanted to use it once but told I had to give my credit card and cancellation was easy. A major ingredient from 2 out of 3 dishes was totally or 1/2 rotten. Emailed to cancel and filled out a survey. One month later told a box was coming the next day and I was charged $72. Sent it back but told I had not followed all the steps and was still going to be charged. No apologies. Would never recommend this business.

I mean, it doesn't get much worse than that. Pictures attached-- disgusting.

I tried contacting customer service to get a refund and all they offered me was $15 credit to my purple carrot account. It wasn't even enough to get a new meal, so that means I would have had to spend MORE money at purple carrot in order to use it-- as if I want to give them more money for spoiled food. What a $#*!ing joke.

I see in previous reviews people complained of late deliveries and rotten food. I have NEVER had a problem with that. Deliveries are always on time, produce is extremely fresh and shipments are complete. I was never missing an ingredient. Also, my experience with customer service was very positive. They are friendly and helpful. It's very easy to suspend a delivery or cancel on the website. Most of the food I like. I have tried many dishes and there was only one I hated. Most are tasty and filling.

I ordered a week's worth of meals four weeks ago. I received an email apologizing for a delay, then waited for a delivery the following week. Two weeks past. I followed up and found out that Purple Carrot deleted my account. I signed up and they ghosted me. I sent them a message today, but I am fed up and I have been ghosted.

I have a subscription, and Purple Carrot doesn't care if you make an order. They like to charge customers. I don't order for a long time, but they said I needed to skip the order. They need money and find a way to make money.

Had this for a month- 3 of 4 orders were shipped late so they arrived late. 2 boxes have been missing ingredients, 1 had rotten/moldy cauliflower. I like the taste and recipes but having them arrive late and running out to the grocery store is getting old.

I'm vegetarian but eat vegan about 75% of the time. These recipes were not well thought out in the flavor department. I've made better things on my own and I'm not a good cook. The meals did not turn out very good and tasted weird. Produce was wilted. Very disappointed.

I got 10 meals (5 each week) and I could only stomach two of them the rest I opened smelled and threw away. I am not vegan but eat vegan and vegetarian frequently. I don't know what the deal is with these but the flavor and the combinations are horrible and it's very expensive. I gave it two stars because customer service was good.

Had a couple of decent meals but some of my meals were missing key ingredients. When I reached out to them they offered a very small refund and said they only refund for the ingredient missing. The whole meal was ruined because of not having the proper stuff but I don't get refunded for the actual meal. Not sure what sense that makes.

Tried this service for a few weeks. Many of their selections are great but some I found complete unpalatable. Almost every week they substituted at least one of my meals with an unpalatable one. They gave me a 6.50 credit each time but that isn't helpful if I'm not going to eat it. I was still paying half price for something I won't eat and didn't select. The boxes were also almost always late and sometimes the food was past the freshness dates. I finally grew tired of this and thought I had canceled my subscription. Apparently I had it on a 10 week hold. So I was just alerted that more food was coming with an email telling me about a substitution, of course. Yes, they had sent a couple of others but since I thought I had canceled, assumed they were just spam and disregarded.
So the food hasn't even been sent yet but they say there is nothing they can do. They even sent me screenshots of the emails they had sent me, just to make sure I understood that it was my fault.

I love Purple Carrot. I really like the menu (most of the time). I like the ability to skip weeks. The recipes are great. The delivery however, leaves for much improvement. I didn't receive my last delivery until after 10pm, after I was already asleep. Not only did they not deliver it at a normal hour, they also delivered it to an Amazon hub, which is nowhere near where my front door is. I've complained to Purple Carrot before, but honestly, I don't think they can fix that. Hello Fresh was much better in customer recovery. I don't prefer that meal delivery overall, but they are much quicker to address and rectify issues.

I like that they precook some of the more difficult things like noodles and rice. Every time I make rice from a meal kit it comes out bad or uncooked. I love these tasty meals and I think they are a great value compared to grocery shopping nowadays.

Just started this meal plan and loving it so far. Have been a vegan for about 30 years so I'm a tough customer. Meals are substantial, interesting, and flavorful. I love not having a bunch of leftover ingredients that just sit in my fridge. Fun recipes. Just enough prep, as I don't want meals made FOR me. Learning new things about combining flavors. Can't wait for my next delivery. Perfect for my husband and I who are both vegan.

I signed up for a trial of Purple Carrot back in 2019. More recently, I signed up for another one again, with a second email address. In the process of cancelling the second trial, I accidentally logged into the first account (created in spring 2019), did some clicking around bc I was confused, then saw it was the wrong account and logged out.

Somehow, the act of logging into this first account led it to reactivate. This means that Purple Carrot went ahead and charged me $90, even though I was not notified I had ordered anything, nor did I even receive a receipt for this purchase. I only noticed bc I saw the charge on my credit card statement. This is almost certainly illegal and regulators should investigate the company.

However, when I contacted customer service, they were helpful in replying, and while they tried to claim it was fine to charge me $90 without telling me, they did refund my money.

The food itself is fine -- it's good, but def not worth the full sticker price of something like $12-16 per 400-calorie frozen meal.