PurseValleyReviews 450

I ordered a bag several months ago, like 6 months, and it never arrived. They said that it had been signed for and delivered. Thankfully my credit card company credit me back my credit but later I was harassed with purse valleys phone calls and emails. I was getting 3-4 phone calls A DAY! Then I was also receiving emails telling me to pay them the money that I was refunded and that I had to Western Union them the money to China or pay them in bit coins. Thankfully I know that both of those things are shady and Im not going to pay for something I never received AND was being harassed about. Don't let them take your money or your information. They are a bogus company on the other side of the world with some rude and nasty customer service representative here in the states (named Jake) who does their dirty work! UGH!

I wish I had read these reviews before I purchased a Michael Kors bag. I knew there would be a wait for delivery because the purse was being shipped from China. The bag arrived after 3 weeks. The bag that arrived was NOT what I ordered. I received a plastic shopping bag that no where near resembles anything made by Michael Kors. I had ordered a leather bag. I contacted the company and they were no help at all.
The purse had been shipped in a plastic shrink wrap bag with no shipping label or papers included. The company will not pay for or issue a shipping return label.
It seems some people have had good experiences with this company. I'm puzzled.? I lost $68 on this transaction. I guess you can order and HOPE to have a positive experience. I think it's better not to order anything from them

I bought a purse of this website. During purchase or while awaiting the bag, they are extremely helpful. When I received the bag, it wasn't as pictured so I told them I'd be returning it and told them they would pay to return it as it wasn't my fault the bag wasn't as pictured. After countless back and forth emails, they finally agreed IN WRITING to pay my return shipping. Once I sent them all the information and kept calling them numerous times to see why I hadn't received my refund (after the 48 hours) they told me they would not be refunding me my shipping, and would be giving me a credit after I specifically told them that would not suffice when they suggested it prior to returning the bag. They put me through so much grief and inconvenience because they are scammers and liars. DO NOT ORDER! And if you decide to not listen to me, make sure you order through a credit card company that deals with scammers... if you send through Money union (because there's a discount), you're never seeing that bag or your money. IT IS BEYOND ME why anyone would be so stupid to wire them money. That is the equivalent of putting cash in an envelope via mail. If you're going to do something as silly as order from this site, at least use a credit card that can back you up.
BUYER BEWARE!

I thought I would try this website; first purchase, a Louis Vuitton wallet. I sent the money as requested and the wallet arrived quickly. I opened the box and the first thing I noticed was the smell, and secondly the color of the monogram. It was close to being a copy of the LV original.
I called and spoke to someone who suggested I put perfume on my wallet and asked me to send a picture of my item so that he could send it to his manufacturer. I told him via email that I had decided to return it for a complete refund as it is offered on their site, specifically on the home page where they guarantee customer service. I was then told that I could return the item and choose something else and they would waive the shipping fee. I sent back the wallet and requested a refund. That's when I was told that they were unable to give me a refund and I should choose some other product. My thoughts were that if I was unhappy with the quality of a wallet, one of the least expensive items on their site, I surely wasn't going to order anything else, let alone spend more money!
When I called I spoke to a lady who advised me that she wasn't permitted to speak with me.
I kept getting template emails, the same ones over and over suggesting that I picked a replacement for my order.
I advised them in writing that I would tell as many people as I could that they were a scam!
Expensive lesson learned!

Some of their products' quality are ok, some are horible quality. I bought 4 bags for the 1st order. Had to return one due to their product's details, it missed some basic details compare to the authentic one (it was a LV bagatelle), i had to pay for the return shipping for an exchange (hermes birkin). But when i got the hermes birkin, I totally disappointed. The quality is tooo bad, and it smells funny, not leather smell. I contact them to return it for refund, they agree but asked me to pay for the return shipping (What? Really? Again?) i was mad... Now they convince me to return it for refund including some store credit (who cares about their store credit?). I asked them to refund the amount money i paid for the bag plus the amount of return shipping fee but they didn't agree... Still dealing with them now...

This company is awful to deal with! They ask you for your credit card both online and in phone calls then send you countless email telling you to Western Union, Money Gram or Bit Coin to pay for you item. Why do they need your personal information and your credit card number(s) if you can't pay that way. In today's world of identity theft avoid obvious red flags. Something is seriously wrong with this place. The only reason it has one star from me is because I couldn't leave zero stars.

I received my first bag from Purse Valley and will definitely be going back for more. The bag i initially ordered (LV Montana in amarante) was out of stock but they let me switch it to the amarante Alma BB so I didn't have to wait for new Montana stock.

I'm fortunate enough to have a real Alma in my collection so I was able to make a side by side comparison. The PV bag is definitely a high quality replica. The only differences that stood out were a couple of imperfect stitches on the cross-body strap and that the lock is brushed metal instead of polished. So, I don't use the strap and moved my real LV lock to the replica when it's being used. The finish of the replica vernis is perfect.

Yes, it's a little bit of a hassle going through the payment verification process, but let's remember this company is selling goods that put them at high risk. You want to skip the hassle, go to the real LV and spend 10x's as much. Life's a trade-off.

Ordered a watch three weeks ago, to start off with it was a week late! Then when took it out of packaging (bearing in mind the box was bubbled wrapped and the watch inside the box was bubble wrapped aswel) you could see marks on the watch through the plastic coating that's meant to protect the watch. So basically it was damaged before it was sent to me. I emailed purse valley who said I needed to email pictures, which I then sent to them. They can clearly see on the picture the damage through the plastic but still wernt willing to replace it unless I paid to send it back and pay for new one to get sent to me. All they suggested was. They would send me a new braclete which was damaged in the first picture and 10% off next order for the second damaged picture which was at back of watch. I then sent another email two days ago saying I wernt happy that I have to pay for the return as i already had paid for delivery and the watch was sent to me faulty, so why should I pay to send it back then pay for a new one to be sent out to! They haven't even replied back to me! Such bad consumer service... This was meant to be a Xmas present for someone and I'm so upset.

I ordered the Louis Vuitton Damier Azur Neverfull MM... not only was the interior bag missing, I had to pay DHL to receive my order... I contacted Purse Valley on three occasions, received the confirmation email that my complaint has been received but have heard nothing more... i'm so upset and frustrated with this company... as the small interior bag was an important part of the order for taking out in the evening on holiday... don't believe them when they say their customer service is a priority... it simply isn't... and I feel robbed...