The Pyramid Collection

Ordered 3 velvet tank top around Nov. No merchandise, no contact, no refund. This looks like embelsalment to me!

Pyramid Collections VIP Service is a scam, they will steal your credit card information and sign you up for the service, then refuse to return fees

BE AWARE OF THE VIP SCAM!
Bought something from this company FOUR years ago. You are automatically enrolled in a a VIP program when you purchase from them (catalogue or website). You ever see those "do you want to sign up for our newsletter" checkboxes on website? Well, it's like that, but well hidden.

I never received any emails about this VIP program, any emails from the Pyramid Collection itself were automatically sent to the spam folder. But none of those emails were about the VIP program and NOWHERE did it claim I would be charged.

I share my credit card with a family member. So I don't always see my bank statements. Obviously I never thought to even look for a subscription, obviously not to a clothing catalogue.

Now over had to cancel my credit cards. Reported the Pyramid Collection to the fraud department and am fighting with them to get my money back. This is 100% illegal and I have no idea how they've gotten away with it for this long. I'm going to post this same review everywhere I can in the hope that other women see it and don't fall for this. Not that you can *fall* for it since it's basically INVISIBLE until you see a bank statement.

I hate this company, I hate the shady people who work for it, all women too, from what I can tell. How anyone can try to take advance of customers like this is beyond me.

ITS PURE GREED, EVIL.

Don't buy from this company, ladies. The quality is poor unless they are selling from a 3rd party, and they will rip you off however they can.

They've wasted hundreds of dollars of my money and (far worse in my mind) MY TIME.

This review was written in august of 2020. WHEN WILL THIS COMPANY BE STOPPED?

Negatives:
*Placing an order is a pain because they spam their VIP Club (paid membership; not worth it) through the entire checkout process.
*If you sign up for VIP Club not knowing there is a fee, you cannot back out; even if you do not click confirm, you WILL STILL begin getting charged for the "Service".
*Days after placing order, searching for your order will yield you a "Order Not Found" error.
*Return policy is archaic. They provide no return shipping label. You are required to provide for return shipping and they recommend you purchase shipping insurance for the item.
*You cannot leave product nor customer service reviews on their website.
*Items occasionally become a "backorder" item or gets cancelled (you do not get back any of the shipping costs back).
*Lastly, if you have kids in your home, NOTE: you WILL receive endless catalogs with adult items and images depicted in the center pages in your mailbox/mail slot!
Positives:
If you can deal with their practices, they do have some unique items difficult to find elsewhere (If you get them when ordered).

My final straw:
I have ordered from this PyramidCollection.com many times in the past few years for my wife due to the unique items they have. Overall, quality of the items purchased have been good; not great but decent. Recently I purchased a dress for my wife sized medium, which, when arrived was way too big (other dresses and tunics from this seller in medium have fit my wife). I told her to just give it to her mom whom wears XL clothing, and this Med dress fit her a bit baggy. So, I purchased another of the same dress in SMALL and it also fit my wife like a trash bag. First time needing to send something back, I find out that they supply no return shipping label; nothing but an return address supplied. They require you, the purchaser, to provide the return shipping and recommend you buy insurance on the product. Looking your order up their website will yield you a "Order Not Found" error. Calling customer support will yield you a friendly voice telling you that they cannot/will not help you.
I've finally had it. I have been a loyal customer for years despite frustrations over the years (mostly because my wife likes their unique items. No more. After many hundreds of dollars spent over the past few years, they cannot seem fit to cover return shipping of an improperly cut item, I will not purchase from again.

THIS COMPANY IS BY FAR THE WORST SHOPPING EXPERIENCE I'VE EVER HAD.

DO NOT DO BUSINESS WITH THIS COMPANY. TRUST ME... LOOK ELSEWHERE!