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Rainbow

How would you rate Rainbow?
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Kentucky
5 reviews
8 helpful votes
Follow Lori S.
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Just from reading all of these reviews about horrible customer service, they have already lost my business! What kind of business allows their sales associates to be so rude to the customers! Also, from what I have read, it isn't just one store either! Pretty much all of them! No thanks, I'll pass!

Date of experience: February 25, 2017
Utah
1 review
3 helpful votes
Follow Giselle P.
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Ordered my son some back to school Khaki pants. Although I sized up 2 sizes, when I received them they were too small.
If you return using the SHIPPING LABEL they provide, be aware that you will be PAYING MORE to ship them back then what you would actually pay if you shipped them using your own label! Very disappointing, will NOT be buying from this site again.

Date of experience: August 25, 2023
Texas
33 reviews
126 helpful votes
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Shop in the store
July 3, 2019

Rainbow is the type of store that you should shop in person for. Shipping the items is fine, I haven't had any issues there and the quality of the clothes is what you are paying for. However, it seems that the clothes themselves (size being) are all over the place. I ordered the same size I would normally wear and some are too big, some too small, and only 1-2 items were true to size. I don't like the fact that I can't tell you to size up or size down from your normal size because it truly ranges from outfit to outfit. Your best bet is to shop in store and try on the clothes to avoid any hassle of having to return items. I should also mention that if you buy bathing suits, underwear/bras, or a bodysuit the sale is final and they can not be returned (even more reason to just go to the store).

That being said, my overall opinion of rainbow is good when shopping in store but online not so much.

Date of experience: July 2, 2019
Colorado
1 review
6 helpful votes
Follow Stacy A.
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Horrible Shipping
September 15, 2021

Where as I like the clothes I've ordered twice for delevery. Absolutely Horrible. No one cares where your order is and the help you get is well it's not our fault. I think I'll stick with WISH at least that way I know it will be $#*!ty. I thought I would give them another chance. I'm sorry I did. Sorry but you've lost my business for life.

Date of experience: September 15, 2021
Indiana
1 review
1 helpful vote
Follow Yesica E.
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THIS IS A SCAM!
October 3, 2023

I ordered my clothes and spend more than $100 and I never received my order, they said they send it to me and gave me a fake parcel number that never existed, I ask for my money back but they don't want to assume responsibility on this!
They never refund my money
THIS IS A SCAM! Do not shop here!

Date of experience: October 3, 2023
New York
1 review
1 helpful vote
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Read this
February 10, 2017

The company has the best possible way of losing customers. The worst business practice. Why do they need to check ID's? Its not a liquor store and most people who shop there are under 18 and they would like to go shopping with friends their age. Also, the employeees are just soo rude omg. Please hire new people on Grant St. In Buffalo, NY otherwise people will just stop shopping there. Other than that, there are nice clothes for a nice price.

Date of experience: February 10, 2017
California
1 review
3 helpful votes
Follow Firooz G.
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They show you a picture of electric scissors but they will ship you a cheap $2 manual scissors. This site is a fraud and I am reporting them to Facebook to stop their advertising. Do not buy anything from Rainbows department.

Date of experience: February 4, 2020
California
1 review
4 helpful votes
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Cheaply made
November 26, 2021

I made a significant order some months ago and everything I purchased is now pilled to the point that there isn't any way to wear it. It's cheaply made, poor quality fabric. I know I should have expected this but after such little wear and tear, you'd figure it'd hold up a little. The dye also rubs off on your skin on black shirts, and can stain other clothes in the wash.

Date of experience: November 26, 2021
California
1 review
5 helpful votes
Follow Amber H.
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I read a lot of questionable reviews and was skeptical about ordering from this place... so I placed a small$20/30 order to see how it went. Mind you, I literally live in the middle of nowhere and didn't expect to receive my order. But to my delight not only did I receive my order but it was fantastic! I did pay for expedited shipping and it came 2 days later than it should have but to be fair it was memorial day weekend. I will be placing a larger order with rainbow shops this week for work out gear. I'm plus size and people have no idea of the struggles to find cute clothes for us larger ladies, I'm so excited!

Date of experience: June 4, 2019
District of Columbia
7 reviews
9 helpful votes
Follow Jessica H.
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I have been a loyal customer at Rainbow for many years but after my recent purchase, I will NEVER order from them again. I ordered a size 10 shoe and they sent me the wrong size. I'm really irritated. What a waste of money! Their clothes are also very poor quality. I will never ever purchase from Rainbow again. I'm very disappointed.

Date of experience: June 3, 2022

Overview

Rainbow has a rating of 1.5 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rainbow most frequently mention customer service, return policy and store credit. Rainbow ranks 1903rd among Women's Clothing sites.

service
52
value
41
shipping
36
returns
42
quality
36