Rainbow

I never received a package that was reported as delivered. Called Rainbow and they said oh well it's not our fault and there's nothing we can do for you. WTH? I spent my money to give them business and they say OH WELL? Never again!

I just visited the store located at 9158 Parkway East space 11A in Birmingham Alabama ******* and this was the worst experience every. The cashier was very rude and had a very nasty attitude. She didn't speak to her customers and when she was spoken to she did not speak back. I'm not sure if she was having a bad day or not but that is no way to deal with the public and if my daughter didn't need those items that I purchase I would have put everything back like I put back the other things. This was my last time visiting this location. If customer service is like this, I will not be returning to any of your stores.

I went back to the store to return 2 shirts that did not fit and the employee there told me I could not return it because I didn't have the receipts mind you I still had the tags attached and all I wanted to do was get a different size and they still refused. Needless to say they have lost a loyal customer I won't ever go back again. There policy is the absolute worse!

I returned an order 1 day after receiving it. The story was the system was down and only store credit was available, policy is if you have the receipt you can get a refund, not in my case i was told once your refund goes on a gift card it cannot be reversed, never again will i purchase anything from this store and i will be informing my family and friends to stay away from them period... Policy not worth the paper it's printed on... It was not my fault the system was down, and my order was purchased with a visa debit card...

The price of the item is good; store is clean. I have problem with an associate the attitude, unfriendly, dirty and didn't greet the customer and a manager there is rude and donot greet some customer😒 🙄

I bought a dress on 4/17/2024 and return the dress on 4/18/2024. Went to the original store that I bought the dress from didn't notice the sign on the door so go into the store the lady at the counter ask him can she help me I told her I needed to do a return she said she was unable to do the return due to the system was down I had to go to the one up the street I said okay and proceeded to walk out the door as I was walking the other lady that was in there working with her said isn't the sign on the door, okay who ask you maybe I didn't see the sign, the other lady said yes it is still up there. I start to turn around and say maybe I didn't see the sign. My thing is that is your job and sometimes people may not see a sign but it is ur job to be the mouth peice. Then go to the store in the mall and they wasn't any better. Rainbow need to get better employees with a better attitude. Do the job you signed up for, get ur check and go home! Just saying!

Always remember you get what you pay for.
The prices are low sure but so is the quality.
Plus the sizes run small. Had to return several items. Discovered this one after the fact kept only cause would have cost more to return it than what it's worth will wear it till it falls apart (won't take long).

First I waited 4 weeks to get my order in only which half showed up. The small does not fit a 5'5 Woman at 125 lbs, they are more medium/large. I asked when my other half of the order will arrive and I'm on week 6 and counting, no definite answer for arrival. I asked for a refund on what I do have and they told me to gift it. They will not refund my order. I now have $100 worth of clothes I can't wear. Do not waste your time or money with this supposed faith based company.

I like shopping rainbow but, I do have an issue with them not providing detailed info about products. Boots I've ordered were suppose to to have been WW but the site doesn't give you dimensions and cust Serv has no idea either. Your site needs to upgrade and provide better info on products specifying dimensions, high stretch, no stretch and etc. And having to pay for return shipping or having to get store credit is not cool. Although a label is provided, shipping is taken from your refund so you're still paying. I usually shop online and because of lack of detailed info, I have to return items. It's pretty much a chance taking experience. To prevent this in the future, you should provide more info about the product because the return process is not a great option in my opinion.

I received a broken earring and found that I had a pair of two left earrings. I asked for a replacement but was told when I called in that they don't give replacements only refunds. That's not my fault and if I reorder I'm taking a chance at getting another pair of broken earrings and have to pay another shipping charge and wait for them to come in the mail. This isn't the first time I've received broken earrings from Rainbow, it's just the first time I've complained. It is my last.

I was going on my honeymoon cruise the next day ran into rainbow to pick up a couple of outfits. Got home put in my suite case went on my cruise and found sensors attached to my 4 outfits I was extremely unhappy about this I was gone for 12 days came home to return these items which was summer outfits I was told no refund just store credit. Well after this experience from this store. I never wanted to shop here again.

I ordered my products a week ago was told my package would be here Friday then Monday it's now wed 12/13 and fed ex web site says it's out for delivery today 12/11...what the f#@k!. The customer service representatives were EXTREMELY RUDE AND THEY LACKED THE KNOWLEDGE NEEDED TO EFFECTIVELY DO THEIR JOBS! I will NEVER EVER order anything from them again. Then I cant even get a refund until fed ex explains to Rainbow where my package is. None of this is my fault as the consumer yet im being penalized as if it is. Retail or online I will never shop with them again. RUDE $#*! PHONE CUSTOMER SERVICE REPRESENTATIVES! HORRIBLE ATTITUDES!

I purchased 2 pair of their ripped jeans and after wearing 1 pair they were not true to size, I went back to the store for an exchange. I didn't have my receipt because I didn't think the pants would be I'll fitted. Most stores stand behind their product and offer a store credit. I was told there is absolutely nothing they can do without a receipt. Although 22.00 won't break my bank, it's hard earned money and I chose to spend it wisely. I often visited rainbow because it's within walking distance from my home. Going forward I'll spend my money at forever 21, Walmart or any store that appreciates their customers and actually want repeat business

First and last time ever ordering shoes from Rainbow. Both photos were taken after wearing one time. I wore the black ones to work and they literally wear coming apart as i was walking to my car after my work shift. Mind you i work a desk job. The brown/tan combat boots wore one day and by the time i got home the inside lining/padding is already separating. I will never buy their shoes ever again. I can't believe they actually charge $25 and up for most. These shoes aren't worth a dime. I got on sale so I'm mad but lesson learned. If the deal sounds too good to be true it is.

I've had to replace the zippers on two pairs of jeans. Most of the blouses have stitching that has unraveled, resulting in a hole. There isn't a Rainbow in my city so I usually order online. So I always go up a size. I bought a really cute jumpsuit that I only got to wear twice because it started to unravel from the center torso, down to the crotch. So in closing, this store is good for a quick fix outfit. Just don't expect to get any longevity out of it (unless you know a good tailor or you can DIY).

Rainbow has some really cute clothes, but dont expect to wear more than once. I bought a cute tank dress for a summer dinner, halfway through discovered there was a huge hole in the side, bought an adorable gauze jumpsuit for a party, seam ripped in thighs, causing huge hole in crotch. Listen, I know Rainbow clothes so I always buy a size up, but this is ridiculous. I love a great deal, but Im not saving anything if I need to buy 2 just to go out. Im done giving them my money, until they can improve the quality.

I ordered three shirts from this site. To start it took over a month to be delivered when it stated it would be 3-5 days. After this the quality of the shirts were terrible. One of my shirts the print was blurry. I emailed them to ask to have a refund and they were unwilling to do anything. I even sent pictures to show them how bad it was and they did not care.

Very disappointing.