Ray-Ban

I had a terrible experience with Ray-Ban and Klarna after returning a product and being denied my rightful refund, despite full compliance with Norwegian consumer laws.

I returned my Ray-Ban Meta glasses on November 15,2024, with full UPS tracking documentation confirming the shipment. On January 7,2025, Ray-Ban acknowledged that the return was sent, but they now claim they "cannot find it." Despite this, Ray-Ban refuses to issue my refund, violating Norwegian law:
The Right of Withdrawal Act (§ 24 and § 42) – Refunds must be issued within 14 days of return or documented proof of return.
The Consumer Purchases Act (§ 30) – If the consumer has returned the item, the seller is legally obligated to issue a refund.

I have contacted Ray-Ban customer service multiple times, only to receive vague responses that they are "checking with UPS." This is not the consumer's responsibility—once the item is documented as returned, the refund must be processed immediately.

Klarna is equally responsible as the payment service provider. By failing to intervene and process the refund despite clear legal obligations, Klarna is complicit in fraudulent business practices. Instead of protecting consumers, they are enabling companies to violate refund policies.

I strongly advise against shopping at Ray-Ban's online store and using Klarna as a payment provider. If this issue is not resolved promptly, I will escalate my complaint to:

Norwegian Consumer Authority (Forbrukertilsynet)
Financial Complaints Board (Finansklagenemnda)
Social media and consumer complaint platforms

I will continue to post updates on Trustpilot and other review sites daily until my refund is issued. Avoid Ray-Ban and Klarna if you value your consumer rights! 👎🏼👎🏼

Bad company. They sent me an email from 5 days ago stating "Since your product was unable to be returned to us, we will immediately begin to process your refund. Please properly dispose of your RB Smart Glasses and or charging case based upon your local guidelines."

Now they're saying they require the damaged item to be returned after I disposed it. Shameful. I will dispute with my bank.

Order sunglasses worth 11,000 didn't like the fitting tried creating a return request website was not letting me create a return, contacted customer support sent them 20 photos of the product and created a return request. They come back after 3 days that the product is damaged, they are cheating customers very poor experience.

I recently acquired a pair of Ray-Ban men's sunglasses, and I must say, I'm absolutely thrilled with my purchase. The quality of these sunglasses is top-notch, with durable frames and lenses that provide excellent UV protection. They are stylish and iconic, offering superb clarity and glare reduction. The fit is comfortable, and they stay securely on my face even during outdoor activities. Overall, these Ray-Ban sunglasses have exceeded my expectations, and I would highly recommend them to anyone in search of premium eyewear.

Loyal customer for two decades, placed an order on January 21st as a gift for my fiancé, heard nothing but crickets since then so today (10 days later) I hit up chat, they said "For what I can see, the order was processed, and you should receive it in up to 7 business days. We usually send the order before this time frame." NOTHING should take 17 days to receive in today's delivery climate and they should communicate better updates, not leave customers wondering what's going on. And, now it's too late as a gift. Epic fail.

The parts that rest on the nose are very poor design. I will NEVER purchase anything with RAY-BAN. The nose piece has broken now countless times and it just broke again. Very poor design. The piece that attaches to the frame breaks off and the whole thing falls apart.

They broke within a week of my first purchase of the glasses
This part now breaks consistently every 2-3 weeks. Often when I go into get them fixed they do not have parts. I bought these thru a chain and must go to other stores to get the replacement nose pads. They broke on my trip to colorado. They broke on my recent trip to california and on my recent trip to las vegas. I now keep my spare pair (old) glasses with me at all times because of Ray Ban's poor design quality.

In 2019, I bought CE frames from Lenscrafters. Three years later, the earpieces cracked and disintegrated from the frame. I spoke with Lenscrafters and was told too bad and given no alternative. If Ray Ban wants to claim their frames last for many years, then they need to stand by their products. These frames are trash.

This frames are made in Italy, but they are coming to be one of the worst frames ever purchased in my life, $ 300 plus for a pice of junk, they will not stay on, the screws they get loose all the time. I had purchased other frames under $100 better quality, People should stay a way from getting any of Ray Ban glasses

I was scammed out of$500 by Rayban. Ordered the meta glasses which got lost in the mail. DHL confirmed in writing that the package was lost. Rayban's customer service was just awful to deal with. I was told I would get a refund in 3 weeks on chat, which I didn't. After weeks of following up, I called them and found out that the refund request wasn't even submitted. They asked I submit a form online which I did but again, nothing happened. I called back a few weeks later to find out that my refund request was denied with reason "this doesn't fall within our parameters for a refund". Not sure what that means but after reviewing their Better Business Profile, it seems they have scammed quite a few people.

I bought a great pair of Rayban Aviator Sunglasses with progressive lenses. They are beautifully the wrong prescription. I like others, emailed them 5 or 6 times the prescription and finally, after 4 days I get an email stating that unless I uploaded by prescription, my order would be canceled, This was after they took $384 of my money. In any event, these glasses make me see double, and when checking the enclosed prescription against the one I uploaded, I found that it is not even close. They sent me someone else's glasses. So, now they have two customers that are unhappy. I still want the order, but if I had it to do over, I would use a different maker.
Customer Service sucks out of this world.
Bobby Mims