Ray-Ban

I mean, come on. The site is just awful. The process which manages payment is dis-jointed and their coupon codes NEVER work. I tried using APPLEPAY for 20% off and the site advised that it was expired but use this code instead "_P_U15FDCBG". Using that code says it's invalid. I remove the underscores and the process returned that it was already expired. I previously purchased pair of sunglasses during the pandemic and chalked up the terrible site flow and customer service to a side effect of businesses closing for health reasons. It's now painfully obvious that their e-commerce structure is just terrible and they've done nothing about it in two years. Ray-bans aren't even that nice

Worst customer service ever!
Last week I ordered a pair of wayfarer prescription sunglasses, and a lanyard sunglass holder, and they sent me someone else's prescription, and no lanyard sunglasses holder.
I discovered the switch when I saw the wrong frames, and put them on. My eyes hurt me so bad. I knew they were not mine when I discovered a prescription card in the box with a woman's name on it.
I called and a customer service rep by the name of Luis answered the phone.
I asked to speak to a service rep but he told me I couldn't speak to one if I didn't have an order number. I even asked for the name of his supervisor, and he refused to tell me.
I told him if he did not put a supervisor on the phone, I would file a dispute with my credit card company, and put a bad review but he still refused.
I have filed a dispute, and a stop payment. I will also be putting a youtube short of my experience for others to see and to educate them on what do with poor customer services like this one.
Supervisors must be held accountable for bad customer services.

My Order Was Supposed To Be A 2 Business Day Delivery, It Took A Week! I Ordered Them For My Trip & It Didnt Get Here In Time, So I Had To Do A Same Day Pickup Order From BEST BUY!

So I Had To Pay An Extra $349.00 For The Glasses At BEST BUY After I Had Already Ordered & Paid For Them On Ray-Ban For $318.00! When I Finally Received My Order From Ray-Ban They Was Not What I Ordered!

The Customer Service Representatives Was No Help At All! I Will Never Order From Ray-Ban Again Nor Will I Ever Recommend Ray-Ban To Anyone!

Trash. Worse customer service. Trashhhh people are rude. They don't respond. Etc... idk what else to say trashhhh

UV has pealed off on Prescription sunglasses.
RayBans are defective.Paid almost $500. Down the drain

I wish I'd purchased from Sunglasses hut or alternative retailer…. Like the previous reviews state, Rayban's customer service is appalling.

It's left me feeling as if the company has no care for its customers or deliverance of customer service what so ever. After a purchase I made because the website banner stated next day delivery, or collection in store, which was perfect to procure my desired glasses in time for my holiday. I was shocked by the after sales email confirming the arrival date was 5 working days, not next day or in time for my holiday!

I would have purchased via duty free at the airport, or via another retailer. Hence I called the customer services team to verify the accuracy of the information I'd received post order.

Although the chap I spoke to was polite. He had no power to help me, only the ability to cancel my order. There was nobody more senior to speak to either. Shockingly he did try to contradict the information I had conveyed re the reasons behind my purchase, the next day delivery info as advertised on the website.

Later he confirmed I was correct, presumably after checking online himself.

This isn't acceptable. If a large retailer is to sell high end products at high value. The customer would expect for a service that is accurate, honest, helpful and fit for purpose.

I am now in a position where a large amount of money is ring fenced, I've been inconvenienced through time wasted and I'm left feeling let down by a brand I've always been loyal to.

I will have to wait until the money is returned, so I can purchase the sun glasses again. I will not use Rayban as a retailer going forwards. Despite the products being to a great spec, unfortunately this isn't matched by the level of customer service. After sales is important when things go wrong. Go elsewhere.

DON'T EVER! Work for this bull$#*! company EVER! And i mean ever! The comapny is a piece of crap. They treat there employees like a piece of crap and the management is a piece of crap. I worked for this bull$#*! company. For 9 days. In that 9 days the management talked to me like i was a 5 year old and a idoit. I even told her to her face to stop talking to me disrespectfully. And that this place is the worst training i ever got at any job before. And this is 100% the worst training youll ever get at any job ever! IT'S SOOOOOOOO BAD! They will give you a i-pad and said here you go learn this in 3 days or else were letting you go, it's bull$#*!. Teenager even came in and stop from us over and over and they came in again, i had to tell the manager those are the guys she had no idea. Shes an idoit btw the managers name at the store in vancouver is CHI. Shes a disrespectful piece of crap. So words of advice dont shop here cause youll be dissapointed and dont EVERRRRRRRRRRRRRR work at a ray ban store. They treat employees like dirt on your shoes