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Used to love this company. I did. But now? They are using Covid to justify bad and sloppy service. I placed one order. Waited 2 WEEKS. Of the 5 pairs, 2 were the completely wrong strength. Unusable. Not even a case of misreading something. Just totally wrong. No review of the order. I have been trying for 2 weeks now to contact them. On hold 45 minutes and gave up. Multiple emails. I get having phones understaffed (not really because so many companies are doing it remotely). But there is zero excuse for emails. None. Meanwhile one of the pairs went discontinued so I got it. Paid for it! Guess what! It just got here and was... WRONG STRENGTH. So now I have 3 useless pairs. No customer service. I just filed with PayPal. Enough. I am done. I want my money because I can't trust a replacement.
Date of experience: January 17, 2020
I had purchased a pair of reader glasses from them and unfortunately they were defective within 24 hours they replied to my email resolve the problem and shipped a new pair of glasses just like that!
Date of experience: November 22, 2019
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