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New Jersey
1 review
11 helpful votes
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Getting nowhere
January 13, 2018

Realtor.com tells me I'm getting leads over 100% than expected. 4 were from real estate agents, 1 was completely fake, All of the rest but 1 I was never able to contact after multiple calls. They say over 100%, I say zero results. They won't let me cancel my contract, just shorten it from 1 year to 9 months which means I have to pay 4 more months for nothing. They offered to give me another zip code for free for a few months but I would have to commit to more time. If they would have let me cancel maybe we could have done business in the future. That will never happen.

Date of experience: January 13, 2018
Illinois
1 review
1 helpful vote
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2013 I had the pleasure of meeting Erin Lee with, Berkshire Hathaway,to purchase a home in Lewes, Del. Great experience.
Ten years later I contacted Erin Lee to sell my home in Lewes, Del. Since I was living in.VA. Erin was always gracious to meet me in Lewes when I could be there. She was very helpful to ready my home for sale. Taking care of paint work, electrical work, and making sure buyers inspection list items were taken care of. Settlement was seamless. Most important to me, Erin was a great communicator through email, texting and phone calls.
I highly recommend Erin Lee to help anyone buying or selling a home.

Date of experience: June 10, 2023
Indiana
2 reviews
6 helpful votes
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WASTE of Time
September 21, 2019

Faxed in all my information along w/ application fee, except for my soc sec card & DL for my protection. An made it clear upon viewing the property i would bring in my soc sec card & DL To agent. It too her 5 or more days to respond. She does not return or answer calls in a timely manner if at all. Then she requested that i resubmit another application. So i emailed her an let her know i was no longer interested. An to send the m/o back to me.

Date of experience: September 21, 2019
Minnesota
4 reviews
6 helpful votes
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Home for rent scams
September 13, 2015

This was a house up for sale in my town. They decided to give it out for rent. Me and my sister (Stupidly) sent and paid over $500 to these house owner, and never got the keys, or heard back from them.

Date of experience: September 13, 2015
Florida
2 reviews
5 helpful votes
Follow Lisa r.
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The Account manager will promise you that you can get credit for bad leads. I get other realtors registering, coming in as leads, and when I call realtor.com account advisor to get a credit, nobody ever calls back. I have sent the same email three times with no response. They promised you leads in certain areas at a higher price point, and I get nothing but low price point leads Would like to call my CC company and charge it back. Horrible.

Date of experience: May 2, 2019
California
1 review
7 helpful votes
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The sales person at Realtor.com told me I would have a certain number of impressions. Clients who clicked on speak with a realtor were to be split into two categories: 50% of potential clients would reach me alone; and, the other 50% would be split between me and one other realtor. It has been 10 months now and every lead I speak with (usually within the first 5 minutes), has already been contracted by several agents and are so annoyed they will not even speak with me. The ones I do happen to reach first do not take my calls after, and, when I have asked them why, they say too many agents have called them. Realtor.com is the most worthless lead generation system.

Date of experience: May 29, 2016
New York
1 review
2 helpful votes
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Outdated listings
May 28, 2018

Outdated listings. Listing brokers dont know why still online. Brokers listing is very good price just to get leeds. When you send an e mail they will answer you fast just to set you up with a broker of their choice and to get information about you while they suggest another listing because it was removed from their system.

Date of experience: May 28, 2018
Hawaii
2 reviews
0 helpful votes
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Deceptive
December 18, 2022

Attention Realtors:
After signing up for Realtor.com advertising I only received half of the leads that I was verbally promised when I initiated the service. I later noticed hidden on the invoice that there was no guarantee of the number of leads. Part way through my subscription I was verbally promised that I would receive the full allotment. I'm nearing my expiry date and I'm still half down from the number of leads I was promised. We all know how important total disclosure is in our industry so I can't believe that an arm of that industry can be so deceptive.
Buyer beware should not pertain when engaging Realtor.com.

Date of experience: December 18, 2022
Wisconsin
1 review
14 helpful votes
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New App DISASTER
June 9, 2016

This used to be by far the best real estate app. I'm planning a move and actively looking for a home and I used it everyday for months. For some weird reason the new version removed almost every helpful feature. It barely works at all anymore. You'd have better luck doing Morse code with sticks and stones. FORGET about the Realtor app -- you'll have nothing but frustration. Go with Zillow or Trulia. They're not quite as good as the Realtor app used to be -- but Zillow and Trulia are now about your only options since the old Realtor app is gone forever. Because despite horrible reviews and lots of angry customers they've stubbornly said they are NEVER, EVER bringing back the old app or any of the wonderful missing features that disappeared -- bizarre!

Date of experience: June 9, 2016
Washington
2 reviews
6 helpful votes
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Don't Realtor.com
March 28, 2017

They get you all fired up about how great the leads are then tons of time wasted on junk leads. Then if you want to cancel they threaten collections. I am cancelling anyway. Come and get me. $#*!s!

Date of experience: March 28, 2017

Overview

Realtor.com has a rating of 1.6 stars from 692 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Realtor.com most frequently mention customer service, credit card and zip code. Realtor.com ranks 1204th among Real Estate sites.

service
124
value
117
shipping
4
returns
7
quality
119
+43