Realtor.com

Big issue terminating contract once it ended. Was hung up on intentionally 2 separate times. Beware.

I recently came on with Realtor.com as an advertising agent. I was having problems with my account and called Russell Kellock who was the realtor.com rep or account executive who assisted me with the sign up. At the time of sign up everything was unicorns and rainbows, he was kind and answered all questions I had. However, when I was not satisfied with the service and called to ask how to terminate my subscription Russell Kellock was beyond unprofessional he was very combative with me and ultimately did not assist me with the reason for the call. He over spoke me and raised his voice repeating that my contract was "not cancel-able". He told me that business didn't work that way, that contracts couldn't be cancelled whenever the buyer wanted out ant that I was ridiculous for trying to cancel. I told him that I understand business and that I was calling in to see what steps I needed to take per their policy to end my subscription. Instead of answering that very simple question, He went on and on repeating that it was not cancel-able. I told him I did not understand why he was being combative with me and that this was the first time I felt like I was being yelled out in a customer service setting "I am not in customer service, I am in Sales!" Russell Kellock responded to me. I told him that sales and customer service go hand in hand, which he disagreed. I can honestly say as a professional in the field of real estate that I cannot and will not in good faith recommend Realtor.com products to anyone knowing that the customer is not a priority to the consumer. They will rope you in with false advertising and then try to belittle you for be dissatisfied with a sub par product.

Most of the leads I got either already had an agent or did not want your help and did not answer or told you as much. You only get credit for leads that are really other agents. They make you pay based on an estimated number of projected leads which they never deliver. So, previous contract I played for a lower number of projected leads, did not get them and then oddly enough even though I did not get that many previous year projections I had to pay for higher projections the following year which I again did not get that many. They will do some calculations around the end of the contract, but watch out. The first year, I did get some reductions and because of that signed up for a new contract. They put me off 3 times towards the end of this contract. Finally, after they made sure to get end of contract period payments and no more leads to lay claim to, they are trying to tell me the credits I got, which were for the former contract, are for this one because the reductions were in the months of this contract. But, the months overlap because they won't give you any credits till the end and they don't refund, they take it off future payments!. I think this is intentional to be able to try to promise good and then pull this stunt. So, they are trying to get away with just getting me to take what they say for granted and not fight this! Now, FYI, I think in 2 years of about $211 month, I have had one lead close! I am in an area where most sales are under $250,000. You do the math. Just an update, they are now honoring a partial refund based on the lack of leads now, but I had to really fight for it and get past them trying to mislead me to thinking a I had already received more than enough compensation. Plus, I still spent a lot of money and not much results for the money. For a buyer, they love the site and do use it. I just think most of those already have agents or are not ready yet. I know that many of my own buyers send me copies of a house they found on the site.

I should have found another agent, Tuny Hagie did not do a good job as a real estate agent for me. Things started out fine, however, as time progressed I realized Tuny was not looking out for my best interest. I have several specific examples. The home inspector found several electrical outlets had reversed polarity. I requested that this be repaired by the seller. At the final walk through I found an outlet in the den had not been repaired. Tuny told me that we only requested outlets in the upstairs bathroom and kitchen be repaired. I made no such limitations. She would reference a paragraph in the inspectors report and only repair the exact items it identified. A second example; I requested the hand rail on the stairs be tightened. Tuny again referenced the specific wording of the home inspection which stated the hand rail at the bottom of the stairs was loose. Therefore, on my final walk-through I found the handrail at the top of the stairs to still be loose. She stated we only requested the one at the bottom of the stairs to be fixed. A third example; at the final walk-through I found 2 crawl space vents to be unsecured in the front of the house and requested these be fixed. The next day she informed me that she had requested the vents in the back of the house to be repaired (even though there was no issue with those vents). I walked outside the house with her and removed the vent at the front of the house with my fingers and asked her why would she write that the vents at the back of the house needed fixed when the unsecured vents were at the front of the house. She had no answer. A fourth example of my real estate agent not actually working for me was when I found out that the crawl space on the house I was purchasing had flooded and requested that AFS come and evaluate the crawl space. She informed me that I was outside of my inspection period and could not bring AFS onto the property. Beyond these incidents, I had sent her a text message requesting that the house be treated for roaches, that the fireplace be repaired - and somehow neither of these requests made it into the actual request to the seller. I have learned a lesson from Tuny, I will never trust another real estate agent again.

This company made rich mostly by the credibility of the name Realtor (realtor.com) Also. Affiliated with Fivestreet and move.com.

Here is there scam in a nutshell.

1. They will tell you that even if they don't currently have the zip code that you want to just apply for the nearest one (which in my case was over an hour away) and then you will be first on their list for other zip codes.

2. Within a couple of days the the zip code that I wanted became available they were close to $600 a month.

3. The leads that I did receive were either duplicated, already had an agent or not currently interested. Sometimes I felt that when I called them that I was calling the back room of realtor.com and there was not an actual customer at all.

3. After no good leads I explained my dissatisfaction and was told that my account would be canceled... Fair enough.

4. Several months went by and I kept receiving emails and leads... so having had canceled I sent them to my junk folder, unsubscribed and moved on.

5. I somehow received another "lead" which again was not worth my time to open. I did not open it but called and told them that I had canceled a couple of months ago. Why were they still sending me leads?

6. I talked to Mansour then Steve and they both explained that I did not cancel and to pay them $1200 or be sent to a collection company. I told them that I had canceled two months ago with a lady and have not opened any leads since. It didn't matter.

They didn't send anything in writing to confirm the cancel. So they continue to charge you or damage your credit.

Sound familiar to anyone? If so email me *******@gmail.com

I feel that this is their plan and they could care less about their longevity. I am a broker and have been doing In real estate for over 15 years. I should have known to receive written documentation but I believe this is part of their scam and they don't typically send it. Let me know if you had a similar experience. It would be nice to let them know as Realtors that they can't use our name while taking advantage of us.

This review is about Realtor Jenny Young Century 21 from Cincinnati. I am trying to help other people. I have known realtor Jenny Young for 30 years. She comes across as nice but if she gets mad at you she will give you the silent treatment. Which could be a problem if u want to buy a house. Jenny has become nasty and insulting and I have no idea why. I am legally disabled. I am not saying she isnt a licensed agent.
BUT ONE NIGHT OUT OF THE BLUE I GET A TEXT Saying I am not a close friend. Even after 30 years. THEN I WAS ACCUSED OF WANTING HER TO FAIL AS A REALTOR
I HAVE NO CLUE WHY AND I CANT FIX CRAZY. SHE IS NOW A HUGE SNOB and A
NARCISSIST. I HAVE BEEN TO HER HOUSE ONE TIME IN 30 YEARS. ISHE INSULTED ME WHILE I WAS THERE. I HAVE NEVER BEEN TO HER OFFICE OR WHEN SHE IS SHOWING A HOUSE. THE LATEST IS NOW I EMAIL TO MUCH AND I DO THIS TO STRESS HER SO SHE WILL FAIL. THE ONLY Thing I have asked her is could i be included when u go out. THAT WAS a BIG NO. I Really want to help her succeed but i cant get pass the accusations. I have never met the girls she says are her real friends. I thought i was a friend. Be very aware when u buy a house from her.
I AM NOT able to even talk to her she doesnt answer. Good Luck

Copied directly from my BBB (Better Business Bureau) claim:

Purchased Leads that are absolutely worthless. In 2 months I have received 1 valid lead and even that was marginal. I am paying $221.00 a month.

In August 2015 I purchased leads from Realtor.com due mostly to a smooth talking (& lying) salesman. It is almost exactly 2 months later and I have received 5 leads for my $221.00 a month. Here is what the leads consisted of:

The first lead was someone that would not return a call, email or text. The next 2 were manufactured home leads and in Oregon we have to have a special license to sell manufactured homes -- which I do not have - so these 2 were definitely worthless. The next one was guy commenting on the picture of the toilet in the 1st picture on the listing -- he wasn't in any way interested in having a realtor call him (although I did call him), and the next one was someone asking who did the remodel on the house? They did not leave a phone number (and I was told this makes it an invalid lead). So, 1 lead (which was marginal) and I was told I would have 40 to 48 leads over 12 months. I am 2 months into this terrible program and have spent $442 and have nothing close to even a decent lead. Not one of the leads was worth a penny, much less the $440 that I have paid them. When I called to cancel the account today, they told me that I had agreed to a 12 month commitment -- but, I did not sign anything with them, and Michael Herrera told me that I got an email and that meant I agreed to what they sent me.

October 21,2015, Michael Herrera, Account Specialist would not help me and told me there was no manager or supervisor that I could talk with and that I was getting what I agreed to. THIS IS ABSOLUTELY NOT WHAT I AGREED TO. Why on earth would I as a small business, who needs leads, agree to pay $221 a month of my hard earned money to get nothing of value.

He told me that we could review the account at 90 days (so they could suck another $221 out of me for another month) and there is NO reason for me to pay for another month when I am not getting anything close to what I expected, and agreed to. If they were providing what we agreed to, I would not be writing the BBB right now.