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Redbubble

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Illinois
1 review
0 helpful votes
Follow Silvia C.
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Great costumer service! They solved my problem right away (at 11:04 pm!)... fast, efficient and kind! Thanks Katesha, thanks redbubble ;)

Date of experience: April 12, 2017
New York
1 review
0 helpful votes
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Awesome! He was so helpful and his wording was indeed professional, defiantly a great employee making me a very happy customer!

Date of experience: August 29, 2017
Texas
1 review
2 helpful votes
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Great Customer Service
September 26, 2019

Bought 3 tee shirts. Satisfied with quality and very happy with multiple purchase discount. But most impressed with incredible customer service

Date of experience: September 23, 2019
GB
1 review
0 helpful votes
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Very helpfull
September 26, 2017

Great customer service. Always there to help with orders. A great place to shop.So many things you can buy from them.

Date of experience: September 26, 2017
California
1 review
0 helpful votes
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Always happy with redbubble
June 30, 2016

I have ordered from redbubble for several years and I am always pleased with the product, service and speed of delivery.

Date of experience: June 27, 2016
Sweden
1 review
0 helpful votes
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Poor printing
November 9, 2017

Looks like a 5 dollar shirt- beyond dispoointed. They didnt even offer to send one with a better print work

Date of experience: November 7, 2017
Greece
1 review
0 helpful votes
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AWESOME
November 4, 2017

I had ordered a Donnie Darko premium t-shirt and it was shipped a bit late but man. I mean. IT WAS TOTALLY AWESOME! Great quality! I definitely recommend it!

Date of experience: November 2, 2017
California
1 review
2 helpful votes
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Is it worth it?
September 10, 2020

This was my first Redbubble experience. I was apprehensive as most of us are, because t-shirt sites like this can be wishy-washy. I extensively researched various websites, before finalizing my decision.

As I perused their extensive selections, it was fairly easily to tell which items were lower quality. I picked four shirts that fit what I was looking for. I chose to select two different styles. Two were to be printed on their classic t-shirt choice at about $23 a shirt. The other two on their premium t-shirt style at about $33 a shirt.

The two different styles shipped at different times which was not an issue. They did arrive well before the promissory date.

I was happy, but not totally thrilled with the Dr. Stone (classic) and Hisoka (premium) graphics. They look nice and much like what was promised, but the vinyl was slightly heavier (not a exceedingly so).

I was extremely happy with the Black Clover (classic) and the Pain (premium) graphics. They both came out really great and very natural.

Although many complaints about odor have been written, the shirts came with warnings on the website and in the package about odor from the pre-shrink treatment, and my shirts smelled straight from the store fresh. I did appreciate the warnings. It looks like the company is doing its best in that area.

I do believe Redbubble is worth it. Take your time to look through the designs you want. Multiple artists tackle the same design, but some do it much better than others, which could make this a hit or miss. Shirt sizes fit well, and have not shrunk after the wash. Expect large surface prints to be a little heavier, that way you won't be disappointed. For the price, timeliness, and quality I will definitely purchase from Redbubble again. I hope this helps!

Date of experience: September 10, 2020
Belgium
1 review
0 helpful votes
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Despite my filling in the form proving that I am the owner of an image that they stole for one of their products, I do not get any respons.

Date of experience: January 3, 2021
Arkansas
1 review
1 helpful vote
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Shirts and notebooks
May 12, 2016

Arrived on time and as advertised.
Cold water and wash for care of the transfers on the shirts was a surprise, but we can deal.

Date of experience: May 9, 2016
Virginia
1 review
0 helpful votes
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Great Service
June 11, 2016

Great products if I had a problem it was easy to contact support and they responded we very quickly with a solution to my problem.

Date of experience: June 9, 2016
Minnesota
3 reviews
0 helpful votes
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I have to agree with most of the sentiments on here. I placed an order for 3 stickers for my nephew. The designs are unique and I figured he would like the gift.

The website has "a shipping time estimate". Well, this is also based on a 24-48 hour processing window and a customer is advised to contact Redbubble if the package has not shipped in 48 hours. After 5 days, no email contact from Redbubble and the fact that they had processed my payment, I used their chat feature to talk with one of the reps. She told me they were having some technical issues and my order was caught in a "queue" and there was no timeline for a fix. When I inquired about why I had already been charged, she told me it wasn't a real charge. But when pressed, she then changed her mind and told me the payment HAD gone through but yet my order would not process for an indefinite period. Essentially, Redbubble had taken my money and could not tell me when my items would ship.

The rep then said I could reorder today as apparently the issue had been resolved and they could process orders. I asked her why I would give Redbubble more money for items I might never receive. No response. I then asked why Redbubble never bothered to contact me in the first place about either the technical issue or an order verification. Again, no response. I then asked for an immediate refund and she told me "I will attach a note to your order to cancel it when it processes." I followed-up by asking how that would work since she had no idea when the queue would be processed. Surprise, surprise... no response.

This is all over 3 freaking stickers. How does this pass for customer service? This is a joke. If you choose to order from this site, caveat emptor.

Just as a final note, I have seen on this site several customers that have experienced the same "technical" issue and the reports go back a month. This means Redbubble is not experiencing a technical issue but rather screwing up orders and blaming their tech team. Another blotch on their already patchy face.

Date of experience: January 28, 2016
Oregon
1 review
0 helpful votes
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Graphic tshirts
July 23, 2016

Overall I'm satisfied one of my orders was delayed but the customer service help was helpful and answered my questions

Date of experience: July 22, 2016
Florida
2 reviews
0 helpful votes
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You need to shop here!
October 8, 2017

Awesome service! Awesome product! Totally exceeded my expectations! I love my new Fallout phone case! Will be shopping here again!

Date of experience: October 6, 2017
Ireland
1 review
1 helpful vote
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Cushion fabric
November 3, 2017

Elijah did fine and the replies were prompt, and i am now just waiting to hear from the appropriate dept

Date of experience: November 1, 2017
Texas
1 review
1 helpful vote
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I am on their email list, and it said, All stickers 50% off, and so I proceeded to spend over a couple of hours carefully choosing some stickers that I was going to use on a project. All thru the process, a pop up window would come up and say, Buy 3 more, and your order will be 50% off and I was excited that I was geting rewarded for buying more stickers! I got to the checkout, and no 50% off code was provided, and my order came out to over $979 for some stickers. So I thought, No big deal, write customer service, and theyll handle it. Kayla, from customer service, writes me back, and says, sorry, but the 50% off is for small stickers only, but Ill be happy to discount your order 20%, would you like to proceed with this order? I told her about my experience and the misleading advertising, and she didnt see it my way, so I cancelled the order. My way of thinking is wouldnt you rather have $480 dollars and a happy customer, than no money, and a cancelled order, and a customer writing you a bad review? Apparently those stickers are pretty sacred to them. Id think the margins on stickers are pretty high and why not make the sale, especially after I had ordered some from them 2 times before placing this order? What happened to the words customer service? They lost a customer today, and over what? Some stinkin stickers! How crazy is that!?

Date of experience: December 6, 2017
Netherlands
1 review
3 helpful votes
Follow Abdulrhman A.
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You gave me an order number, but not a tracking number. The shipment is late and I don't know why, nor where it is!
The order # *******

Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 9, 2017
Red B. Redbubble Rep
over a year old

Hi Abdulrahman,

Thanks for your feedback. One of our customer experience team members will follow up with you on this order issue via email. Please check your inbox when available!

Warm regards,
Redbubble

GB
1 review
0 helpful votes
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Absolutely fabulous
November 15, 2017

Fantastic and unique designs on quality shirts. Always well packed and dispatched quickly. Brilliant.

Date of experience: November 13, 2017
North Carolina
1 review
1 helpful vote
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Redbubble rocks!
May 5, 2021

Selection is outstanding. Customer service is superb! Fast shipping. Quality product. Buy with ease!

Date of experience: July 6, 2016
Canada
1 review
1 helpful vote
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Bad service
December 18, 2020

Very slow time process and shipping.
Very bad customer service. They do not help you and just repeat over and over the same thing.
I won't buy again.

Date of experience: December 18, 2020

Overview

Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.

This summary is generated by AI, based on text from customer reviews

service
275
value
268
shipping
273
returns
152
quality
247
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