Redbubble Questions & Answers

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Here’s what consumers have asked with answers from Redbubble staff and previous consumers.

158 questions answered
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Question:

Is it just me, or does some of these reviews look fake? and why didn't i receive an eta in my confirmation email?

Answer:

They seem fake to me. I received such horrible service that its hard to believe this is the same Redbubble. Maybe they improved alot since OR maybe they are paying their own marketing people to post fake positive reviews. We will never know. I would say its not worth the risk. Go with another seller.

By Tosh S.
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Question:

How durable are the iphone cases? are they very protective?

Answer:

I've purchased 3 iPhone cases from them. One of the regular ones for a 4S, which was purchased about 2 years ago- my boyfriend used it after I upgraded phones, and he is still using it and his phone & that case are still in prime condition. I've also purchased 2 of their "tough" cases- both about 8-9 months ago for a iPhone 6, and my phone and my mother's phone are also both in prime condition. And I've dropped my phone many times- including just the other day, face down, right on the concrete. I would recommend. The only con is that the "tough" cases are difficult to get off... But... I really can't complain about that considering these cases have kept my phones in one piece for years now.

By Christine M.
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Question:

Are the sizes on redbubble american sizes or asian sizes? should i have to order sizes two times bigger than what i wear or is a medium exactly a medium, etc?

Answer:

Hi Julian, Thank you for asking about our sizing. Our dimensions are considered "slim fit", and are internationally based sizes. Thus, our sizing chart looks at the chest and front body range in both centimeters and inches. Here's a link to our sizing chart and feel free to reach out to our awesome support team if you have any other questions or concerns - http://rdbl.co/1tEmq7B. Thank you for your interest in Redbubble and we hope to see you on the site in the future!

By Red B., CS Team
Question:

Answer:

Although I didn't order a hoodie, the quality of the t-shirt I bought was very good.

By Sara L.
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Question:

I received a t-shirt that was given to me as a gift. the shipping was fine, but the shirt is so tiny it would fit my year old grand daughter. the person that gave me the gift has been trying to get a hold of customer service to exchange the t-shirt. they are not getting back to her? what is the problem? has anyone else had this problem, if so, how did you get the exchange?

Answer:

All you can do is email them. Unfortunately all you can do is email them. They do not have a customer service line. I ordered the wrong size sweatshirt for my son and they sent me a new one in the right size and allowed me to keep the old one. I was surprised. Just send them an email and allow a few days for them to get back to you but they will. Hope this helps!

By Michele G.
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Question:

Redbubble charged one of my orders twice! how do i go about solving this?

Answer:

Hi Brian! Just let in touch with us at this link and we'll be happy to help sort things out for you: rdbl.co/contact

By Red B., CS Team
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Question:

When you click on a shirt you like and you click the "available products" tab and lets say it says "unisex t-shirt" and "women's t-shirt" are the available products, but you go under the clothing style and you want it in a v-neck or baseball 3/4 sleeve, will the person you buy from accomodate to the clothing style you want? or... is it strictly the unisex and or women's t-shirt? also, lets say you go through the transaction asking for it in lets say in a baseball clothing style when obviously the available product is unisex tee or women's tee will i recieve the order in which i asked for (baseball style) or will i not recieve anything at all?

Answer:

The Unisex T-Shirt and Women's T-Shirt are just examples and are mostly used so they are the standard. If you click on Women's T-Shirt and then on V-Neck you'll get the V-Neck like it's portraited. There's no difference in clickign on Women's T-Shirt or Unisex T-Shirt first. Artists can't choose if they want the Baseball style or not. If they enable the design on a T-Shirt, they enable it on all available styles. So if you choose baseball you will get baseball nevertheless.

By Mounteder A.
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Question:

Answer:

I think people have a tendency to complain versus compliment businesses and thats why you see bad ratings.

By Sara L.
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Question:

I am about the buy a hoodie from redbubble, and after reading some of the reviews i'm am hesitant on buying the product? is this website trustworthy?

Answer:

Yes it is, I ordered a sweat from them and the quality of the cloth and the picture is amazing. It also arrive super fast for me( I ordered it a monday night and receive it friday afternoon Of the same week) hope it will help you make a choice :)

By Marie-Pier D.
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Question:

I live in new jersey and i got an email from redbubble saying that my stickers were shipped from the company on april 10. well it's currently april 20 and i've written the service an email and everything, and am still waiting. just wanted to know why i can't track my package through the website and why i haven't received my stickers yet?!

Answer:

I'm pretty sure they don't ship when they say they do, especially with stickers. I had the same issue, after several emails to customer service they did actually ship them and they arrived a week later. However they told me, "oh some of the ones you ordered have been discontinued, sorry." They refunded these of coarse, but supposedly they were in the original shipment that "got lost in the mail." They're not quality either, but cheap so whatever. Not gonna order here again.

By Eli K.
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