• Red Dress

Red Dress

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Overview

Red Dress has a rating of 2.2 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Red Dress most frequently mention store credit, and customer service problems. Red Dress ranks 327th among Dresses sites.

  • Service
    15
  • Value
    15
  • Shipping
    14
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 0%
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How would you rate Red Dress?
Top Positive Review

“Excellent service!”

Jenny L.
9/15/15

Thank you for guiding me through a wonderful, easy transaction! I purchased the earrings for a fantastic price and the customer service representative made it all happen. Shipping was very fast. Would love to purchase from you again!

Top Critical Review

“No refunds, only credit for unworn items with tags”

Kirsten S.
2/25/24

You only get store credit even if you return the item within 30 days unworn and with tags. This is buried in small print somewhere and not at all clear when you purchase. They take your money essentially. The quality of the dress I ordered is average at best, no lining, arrived wrinkled.

Reviews (33)

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customer service (4)
Thumbnail of user sashaf22
Texas
1 review
6 helpful votes
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June 22nd, 2019

RDB has held a special place in my heart for many many many years, maybe like 7 years?! The clothes are some of the cutest stuff I've ever seen, they style their models so well that you buy the whole outfit, and the prices are fair which is nice.

One thing is truly valued on the site was the exact measurements on the sizing chart. It allowed me to confidently shop for my size without buying something that won't fit and being disappointed... and waisting money since they charge you for return shipping... who doesn't like keeping an extra $7 bucks in their pocket. I wear a large so the measurement guides are important for my 41 inch bust. However, within the last few months they changed to a "generic" sizing chart which i find the be completely dumb and not inclusive.

RDB for a fact sells clothes with a bust bigger than 38 because I own so many shirts and tops but according to their size guide they don't... what? They even hilariously have an XL guide on there and they don't even sell XL/Plus close anymore (they did once though, what happened?).

When I asked on Instagram about the size chart, the boutique stated that many girls didn't like the specific sizing chart and asked for a generic chart, which I think is a lie. How could people not appreciate exact sizing and knowing if the garment will fit you or not?! Size small girls need to know if it will be to baggy, size medium girls like to know if they should size down, up, or buy the medium, girls who are 5'7+ would like to know the exact length... not an average, not accurate number. So for the boutique to outright say that they changed because of the customers doesn't seem genuine to me. I can't find any of those reviews, feedbacks, or any kind of email sent out to RDB customers (since they have buyers email address) asking how we feel. If they exist, please share to back your comments up.

They also stated that they will have a chat on their page so I can ask questions there. So guess what I did? I wanted to know sizing on about 6+ dresses and tops and I sent them every top, asked for length and bust for a Large. They saw my message because it told me O****a was online and checked it. I never got any kind response about my inquiry nor did I get an email about it since they make you add it to chat. I was very disappointed that I didn't get the service they said they would deliver.

I have told many people about this ridiculous change and the boutiques response to it. Not impressed and it truly breaks my heart. I feel like the boutique is being lazy for not adding individual information for each garment. They're going to focus on "descriptive" fit guide, which most are just copy and pasted. Maybe add the bust/waist/length info in there too, boo.

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Value
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Thumbnail of user jessicat25
New York
1 review
4 helpful votes
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March 3rd, 2015

I've bought several things from this company and received the items within a week. Their jewelry and clothes are affordable and beautiful, and the company is very good about getting back to you right away. Great business!

Thumbnail of user chantelg3
Florida
4 reviews
15 helpful votes
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December 5th, 2019

I adore red dress and do 90% of my shopping there. I've never had a single problem and all orders come timely and accurately. The only concern is that the sizing is off. I've never been a large in my life and yet I always have to order large dresses to ensure they fit.

Thumbnail of user jenniferm4700
Alabama
1 review
0 helpful votes
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October 10th, 2022

I love the red dress! Great company to buy clothes from. They have beautiful clothes with great designer brands who I follow and admire. They have wonderful customer service and very quick to respond. Hattie does a wonderful job for the company and I admire her for the hard work she does. Always great!

Tip for consumers:
Sometimes the clothes can run big or small, and it is hard to get your actual size sometimes. They have the most beautiful clothes. I just really like them alot.

Products used:
a dress and a blouse.

Service
Value
Shipping
Returns
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Thumbnail of user kerim41
California
2 reviews
13 helpful votes
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December 22nd, 2020

I would not recommend this site. Their descriptions are way off and the quality is cheap. They don't do returns or exchanges so your stuck with it! Buyer beware

Thumbnail of user sandrav7
District of Columbia
6 reviews
28 helpful votes
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May 15th, 2014

Ordered a dress and it shipped fast with no issues. Quality was great and exactly as pictured. Will shop here again.

Thumbnail of user summerw56
Arizona
1 review
2 helpful votes
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November 16th, 2021
Verified purchase

Tomorrow will be one week since the order was placed. It has not even been shipped out or getting f ready to be shipped out.

Thumbnail of user noney38
Washington
1 review
1 helpful vote
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July 8th, 2021

I've bought from this store twice and have returned one of the dresses. They made it easy to return and I have no complaints. People upset about how the models walk and who is chosen to be represented are just looking for reasons to complain. Don't like it? Then apply to be a model on their website. Stop complaining over dumb things. I don't care who owns what establishment or what color they are, I care about the PRODUCT and CUSTOMER SERVICE. That's like complaining about all the tall models and not enough short representation on websites. What do they do? Learn what works for your body type and height and shop for it.

Products used:
dresses

Service
Value
Shipping
Returns
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About the business

Embrace your inner goddess with affordable boutique dresses, clothing, and accessories for women at Red Dress Boutique. Our limited-edition shoes, tops, and accessories won't last long. Shop the latest styles!? Easy Returns

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