Red Dress

I have been a customer of Red Dress for a number of years. I think, generally speaking, the quality of the items are good and they are cute. I used to get a lot of compliments when I wore their items and I recommended them to people who would ask where I got my outfit.

However, due to a recent experience, that is no longer the case. I bought a number of items on final sale. I understand that these items are listed as non-refundable, but I have never had issues with Red Dress before, so I didn't anticipate problems. When the items came, most were good, but there were two items of dubious quality. One item was clearly used (smelled weird and didn't have tags) and another item had messed-up stitching and looked really wonky when put on.

I immediately (that day) notified Red Dress. They, seemingly, did the right thing and offered to refund me (store credit, not cash) even though they were Final Sale items. So far so good. But then, after I mailed back the items and got my credit, I noticed they reduced the refund $8 for return shipping. I was a bit stunned since they never mentioned that I would be charged for shipping, provided a pre-paid label, and on their website it says if you mail it back within 14 days and accept store credit then return shipping is FREE (they capitalize it on their website). I'm not sure I would have mailed them back if I had known I would be charged - I certainly wouldn't have used their label.

I notified Red Dress and basically got told that I was only offered the refund at all as a one-time exception to their Final Sale policy and gave no real explanation for why I was charged the $8... so... I guess I should feel lucky that I paid $8 for bad quality items and having to mail them back? I don't know a company that doesn't do full refunds for defective items. Well, I guess now I do...

Through experience I have learned that the quality of items from Red Dress is no longer reliable and the only one who pays the price when I receive defective product is me. Since I have used my "one-time exception" and paid $8 for the privilege, I will no longer be shopping at Red Dress and I won't recommend it to others. It is a shame since I was a fan of theirs before.

I've bought from this store twice and have returned one of the dresses. They made it easy to return and I have no complaints. People upset about how the models walk and who is chosen to be represented are just looking for reasons to complain. Don't like it? Then apply to be a model on their website. Stop complaining over dumb things. I don't care who owns what establishment or what color they are, I care about the PRODUCT and CUSTOMER SERVICE. That's like complaining about all the tall models and not enough short representation on websites. What do they do? Learn what works for your body type and height and shop for it.

RDB has held a special place in my heart for many many many years, maybe like 7 years?! The clothes are some of the cutest stuff I've ever seen, they style their models so well that you buy the whole outfit, and the prices are fair which is nice.

One thing is truly valued on the site was the exact measurements on the sizing chart. It allowed me to confidently shop for my size without buying something that won't fit and being disappointed... and waisting money since they charge you for return shipping... who doesn't like keeping an extra $7 bucks in their pocket. I wear a large so the measurement guides are important for my 41 inch bust. However, within the last few months they changed to a "generic" sizing chart which i find the be completely dumb and not inclusive.

RDB for a fact sells clothes with a bust bigger than 38 because I own so many shirts and tops but according to their size guide they don't... what? They even hilariously have an XL guide on there and they don't even sell XL/Plus close anymore (they did once though, what happened?).

When I asked on Instagram about the size chart, the boutique stated that many girls didn't like the specific sizing chart and asked for a generic chart, which I think is a lie. How could people not appreciate exact sizing and knowing if the garment will fit you or not?! Size small girls need to know if it will be to baggy, size medium girls like to know if they should size down, up, or buy the medium, girls who are 5'7+ would like to know the exact length... not an average, not accurate number. So for the boutique to outright say that they changed because of the customers doesn't seem genuine to me. I can't find any of those reviews, feedbacks, or any kind of email sent out to RDB customers (since they have buyers email address) asking how we feel. If they exist, please share to back your comments up.

They also stated that they will have a chat on their page so I can ask questions there. So guess what I did? I wanted to know sizing on about 6+ dresses and tops and I sent them every top, asked for length and bust for a Large. They saw my message because it told me O****a was online and checked it. I never got any kind response about my inquiry nor did I get an email about it since they make you add it to chat. I was very disappointed that I didn't get the service they said they would deliver.

I have told many people about this ridiculous change and the boutiques response to it. Not impressed and it truly breaks my heart. I feel like the boutique is being lazy for not adding individual information for each garment. They're going to focus on "descriptive" fit guide, which most are just copy and pasted. Maybe add the bust/waist/length info in there too, boo.

The company needs to make customers aware of the unusually restrictive return policy. Consumers expect,, ESPECIALLY for purchasing online where items cannot be tried on, that return policies will be consistent with other high end clothing companies. I ordered two items in my size, and one was too big while the other was too small. Only one item was accepted for return and only for store credit, per your overly restrictive guidelines. There was no information why my second was refused for return. I will use my credit, even though I have no idea what size to order, but then I will never shop with your company again. Additionally I will use every opportunity to let others know how shady your company seems to be. I am beyond angry.