ReglazeMyGlasses

I recently ordered a new pair of lenses for my eyeglasses. I ordered a thinner version than my current pair. When the eyeglasses arrived they were much thicker than my current pair. In addition, the actual price was much higher than the original quote (this was after they had my eyeglasses) and included tricky items like paying an exorbitant fee for postage, an exorbitant fee for cleaning and a tricky scratchproof package that you must purchase in order to get a thin lens upgrade. As mentioned above, adding the injury to insult was that the lenses were thicker in the end and I paid almost the same price as when I bought the frame and lenses from new.

I got glasses from them in January and they have gone back twice to be rectified emails and phone calls with Louie and Neil loads of promises when they do get around to replying to you but most of the time they just ignore you nearly 4 months now and they still have my glasses which Louie promised would be with me a week ago but their promises are just fob offs

Reglaze of spare sunglasses to a new prescription. Easy communication via email, and received returned spectacles within 2 weeks of posting. Very good quality reglaze.

An amazingly efficient and friendly service. They were recommended to me by a long term customer and I have recommended them to several more people already

Sent off glasses for quote 7 weeks ago, requesting no extras only basic single vision lenses, received a quote with extras. Contacted via email and phone to request they return my glasses as I could get cheaper locally. Was informed the glasses would be returned that day. Since then I have telephoned on 4 occasions as they have not been returned, on each occasion I have been told they will returned immediately. Also have emailed on 4 occasions, have been told they will be posted back to me.

I have now telephoned yet again as they have not been returned and asked to speak to a manager, as the person named Louie who I have dealt with on each occasion clearly is unable to help. He informed that I would receive a call back from a manager later in the day,. NO CALL.

Clearly this firm is one to be avoided. And I too contacted them upon recommendation from MSE website.so was very disappointed with my experience.

I continue to try to get the return of glasses and will be contacting Consumer direct...

Great price and service- 4th time I've used them and the process and quality is to a high level. Quick service and good communication if you need any advice.

This is the 4th time I have used this company, one time there was a slight problem with a lens fitting. But this was rectified to my satisfaction very quickly - prompt service.

After being stung by a high Street retailer for new glasses after being told they couldn't reglaze my specs I decided to give ReglazeMyGlasses a go. 2 days after submitting interest on the site a package with a box arrived to send my glasses to them Freepost, clear instructions on how to send and requirements eg prescription name etc again a couple of days later a detailed quote sent and within 48 hours and at a fraction of the cost of the high Street retailer my specs are back with me cleaned, new nose pads and lenses with 12 months guarantee on scratch coating. Highly recommend and will definitely will be using again when I need to change lenses. DONT GO ANYWHERE ELSE!

Everything was so easy, from the box that arrived to sent the insert away in, to the very nice lady i spoke to from the office to discuss my requirements.

I was fed up with paying a shed load of cash to high street big name opticians for my varifocals... So I decided to try ReglazeMyGlasses.
My quote for new lenses and a frame MOT was excellent, and with Black Friday discount was a no brainer.
E mails back and forth were very promptly replied to, and I give customer service 5 stars.
This team of people really care that you are happy and get a top job. I mailed a selfie to them for extra measurements that were needed. All very painless.
I hunted and found a lightly used pair of Ray-ban club round, on EBAY for £35. They arrived in great condition, so with fingers crossed I sent them off in the neat cardboard pack sent to me by ReglazeMyGlasses.
I very quickly received a polite email telling me that they had arrived and were being dealt with. A few days later, not a long wait at all, another email arrived to advise me thanks for my custom, and that my glasses were on the way to me via a well known carrier.
Arriving promptly, I opened the well packed package with trepidation... and a couple of sweets that had been included fell out! Merry Christmas! That was a good start that got better.
The glasses were spotless, and crystal clear. Everything better than bang on. I was really pleased. Upgraded lenses, extra discount, and good honest quality service. You cannot ask for more than that.
So, as an all round experience ReglazeMyGlasses gets my vote, and I will definitely give them repeat business with my next reglaze. NIGEL FROM NORWICH NORFOLK

Glasses no good blurred vision long and short
Would like refund waste of £250
Tried to get in contact with you no reply

2nd time I've had my glasses re-glazed by Lensology and Once again outstanding customer service no matter how many times I telephoned the Lensology team, asked questions etc etc
They were again outstanding, polite and very efficient with their customer service!

I am very pleased again with Lensology and I would recommend them to everybody who wants their glasses reglazed!

Their prices are cost effective and very affordable and they cater for every bodies needs whatever it may be!
Once again I repeat their customer service team are outstanding

I will never deviate and will continue use their service

Amar Majid HND BEng (Hons) GMICE

Used this company upon the recommendation of a friend, so glad I did as I saved myself a fortune!

Brilliant Stuff

Thanks for an amazing service, your willingness to re-quote to fit within my budget and a hassle-free courier service.

I was very pleased with the process and the price. I would definitely use again. My glasses were returned very quickly.

Very speedy, very efficient and very helpful personnel. Good communications and ordering process. Thanks

Very fast turnaround, excellent quality. So great to use old prescription frames for standard reading glasses that actually fit my head!

Super fast service. Very pleased with my new lenses. Will definately be using your website again. Highly recommend. Kind Regards.

CUSTOMERS BEWARE - AFTER BREAKING MY FRAMES HERE IS THE RESPONSE FROM THIS COMPANY:

Hi
Vintage frames are only glazed by one technician in our lab. He has been glazing since he was 16 and is now in his mid 50's. If the frame was tortoiseshell, he would have spotted that and not heated or glazed the frame like a plastic frame. I mentioned Acetate as this is the material plastic frames are made from these days so I made that assumption. If it was tortoiseshell, he would have glazed it as such. Unfortunately the lab only holds record of scanned lens shapes and lens types used, and not material or how they were handled. So I have no official notes on this to go back to. Only policy on how we treat certain frame types.

We do actually compensate customers from lab breakages where we have been at fault, even replacing whole frames. But in the case of second hand vintage frames, our stance has always been the same.

I was confused earlier as to the circumstances of this job. I assumed you had worn them OK for a few months after us sending them back, and that they have only just broken. After digging out the original paperwork, I can see they broke like this and we sent them back in this state, so I apologise for my earlier confusion around the circumstances. It didn't occur to me that we had returned them and made you aware of the issue 3 months ago, and that only now you had raised it as a complaint. However, that does not alter the condition of the situation. I am sorry but we have never, and never will compensate for a vintage frame that breaks in glazing.

Had you taken that frame anywhere else, their stance would be exactly the same had they broken elsewhere.

Kind regards

James

I feel the customer service in regard to this matter has been appalling to say the least, and very one sided. It is obvious this company is managed, and operates in breach of the Consumer Rights Act 2015.

In addition, when raising this issues on this company's facebook, all of my comments were deleted. This also suggests a company that is not able to take responsibility for its actions.

I was very sceptical when I tried your service BUT I am now totally won over. Thank You and Happy New Year