Overview
Rejuva Fresh enjoys a strong reputation for delivering high-quality, reliable equipment that meets customer expectations, particularly in the beauty and wellness sector. Customers frequently highlight the effectiveness of the products, rapid shipping, and exceptional training support, which enhances their overall experience. The company's proactive customer service, characterized by follow-ups and responsive assistance, further solidifies positive sentiment. While there are minor concerns regarding order issues, the prompt resolution of these problems indicates a commitment to customer satisfaction. Overall, Rejuva Fresh is recognized for its professionalism and dedication to client success, making it a recommended choice in its field.
This summary is generated by AI, based on text from customer reviews
The Rejuva Fresh machine has been great for offering reliable skin treatments. Clients are happy with the results, and it's been easy to incorporate into our services. Definitely glad we added their machines to the spa!
Norman and Risa were amazing during the diode laser training. They explained everything clearly, and the machine performs great on all skin tones and hair types. Their advice has been super helpful, and I appreciate that we can always follow up with questions.
I've tried a few different brands, but the 3 machines I got from Rejuva Fresh really stand out in terms of quality. The machine's innovative design makes it both powerful and gentle during treatments. Definitely recommend!
I am very satisfied with how Rejuva Fresh helped me. From ordering in the website to their follow up calls when my order was shipped. They're true to their words about the delivery and customer care. Thank you Rejuva.
I have purchase a hydrofacial machine from this company. It has arrived damaged. Return policy states if buyer paid with PayPal ( which I did) they are not eligible for return! Ind=stead, this company sent me a new base for the machine which cannot be put on unless you take the whole thing apart. Additionally,\they have sent me the wrong plug for Canada. The look of this machine is cheep and unprofessional with stickers stuck on poorly or ripping off already. So disappointed as a new business owner, I could have used my money somewhere else! I will never buy from them!
Hi Eszter, We are so sorry for any inconvenience you experienced related to the shipping damage. Just to clarify, eligibility for refunds or exchange does not depend on the payment method. According to our published policy, “… Should your machine be delivered and it doesn't work or function correctly, or is somehow broken, or if you received the wrong product (significantly different from the description and images), and it is reported to Rejuva Fresh in writing to tech@rejuvafresh.com, within 7 calendar days of delivery, including evidence in the form of photos/videos, Rejuva Fresh will … send you a brand new replacement of the exact same machine, 100% FREE… Should you want to return you machine completely and unused for a refund, you may do so by applying here: https://rejuvafresh.com/a/returns, in which case you are responsible for return shipping costs, and only the product cost will be refunded.”
This a terrible company that sends broken machines and does not want to take accountability or refund the full purchase price. They operate overseas and is where their machines come from not the US as claimed. They will direct you to all different places and people including have you speak via messenger with people in China who are only available after 9 pm and expect you to take late night calls on FaceTime to discuss the machines malfunction which is extremely unprofessional. They also have several "bases" they claim here in the US but they are rather no name factories. We spent a lot of our money to return this machine from the east coast to the west coast via a freight carrier to an unknown warehouse in CA which was the address provided by them as well as an attached bogus number they provided to call when it was delivered. When the carrier showed up they could not find the unit number which wasn't provided and the number to call which wasn't working so it wound up being another headache to get ahold of someone to sign for it. They have yet to refund us the total amount we spent and claim they need to deduct the amount for the delivery fee when they sent to us which was included in the original total price. They only try to replace the machine or refer you to an overseas tech department who will suggest to start taking pieces apart and fix it yourself. After such a negative experience in only a few days time I did not want to deal with this company again or accept a replacement which could be broken again and cost us more time and money so we cut our losses by sending the broken machine back at our own expense but now have not been refunded the whole cost we originally paid. Be aware and don't make the mistake of purchasing anything from this company. You will lose a lot of money, time and aggravation. As a valued customer who does the right things you should expect the same in return and that is just not the case at all with this company and does not operate with decent intentions.
Below are included pictures of the messenger conversation where the supposed "tech team" overseas was asking me to take a brand new machine apart and try to fix myself.
Hello Natalie,
We appreciate it when our clients take the time to leave us reviews, however the content of your review appears to have been copied from other websites. Because we take our genuine customers’ comments very seriously and because we don’t want the public to be misled by spam comments from competitors, please contact me, Sally, here at this location 1-800-249-1310. We can do our best to resolve any issue immediately.
Furthermore you have identified yourself with a first name and no contact information. And the information you provided doesn’t match our business at all.
I am very satisfied with my purchase of the Adonis 30 Pro 9 in 1. Have only used it once so far, but seems of good quality.
The machine provides fat loss results, making it much easier to please clients. Very easy to set up and use. It's also super portable and easy to transport when I need to visit clients. I Definitely would recommend to others.
I'm a spa owner from overseas, and I was hesitant at first to buy online since I usually prefer seeing machines in person. But I'm really impressed with their Diode Laser. Works great in any skin tones and hair types. It's powerful, but treatments stay totally comfortable, it's an ice-cold painless experience my clients love. Great one-on-one zoom training also. Solid addition to my spa - clients are happy, and so am I.
My experience with Rejuva Fresh has been fantastic. Their products are well-known for their reliability, and I have seen significant improvements in my treatment outcomes. I trust their equipment to deliver exceptional results for my clients every time.
The EMShape Neo blew me away! My clients are loving the results - better muscle tone and less fat even after one session. The pelvic floor treatment is a hit with postpartum clients. Worth every penny!
We love the machine and our customer liked it.If you're seeking quality equipment and excellent support without the steep price tag this is the best choice. The perfect shape. Neo has been fantastic for us. Our clients loved the results and we have been able to offer affordable package deals.
Customer service was engaged from the time I placed my order until I completed my training! I received my order in 3 days! My training was completed 5 days after I received my order. My order was securely packed with no damages! I HIGHLY recommend ordering from Rejuva Fresh! By far the best service I have received this year!
We've had the Adonis 9 in 1 Cavitation Machine for a while now, and it's been one of the best additions to our spa. It's effective for toning, tightening skin, and boosting metabolism. I've also created bundle deals for slimming and toning treatments, and clients love them. Definitely worth it!
Shipping was faster than I expected, and the machine arrived in perfect condition. The team followed up to make sure I was all set, which was such a nice touch. Great experience overall!
Adding my logo to the machine was such a great idea—it looks so professional! My spa feels more branded, and my clients have already complimented the setup.
I had an issue with my order, but Rejuva Fresh handled it quickly and professionally. Their support team went out of their way to make sure everything was resolved. Great customer service!
I was pleasantly surprised by how quickly my order was processed and delivered. My machine arrived in excellent condition, securely packed, and included all the promised items. I had a few questions for customer service, and they responded promptly. Overall, my experience with Rejuva Fresh has been more than satisfactory.
We've seen a real difference since adding this machine. Clients have commented on how quickly they noticed results, which is exactly what we were looking for. Rejuva Fresh always brings the newest, most effective technology, ensuring our treatments stay ahead of the curve. Their responsive customer service made the transition easy.
We recently added the Rejuva Fresh diode laser to our services, and it's been really great for hair removal. Treatments are quick and comfortable, and it works effectively on different skin tones.
We ordered a machine from Rejuva Fresh, and it arrived without any problems. After using it for a few days, we needed some help, and their team was quick to respond and fix the issue. It's been working perfectly since then, and our clients are very happy. I'd definitely buy from them again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Marie! We appreciate that you took time to share your experience. If you ever require our support services please let us know.