• Remitano

Remitano

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Overview

Remitano has a rating of 2.8 stars from 1,017 reviews, indicating that most customers are generally dissatisfied with their purchases. Remitano ranks 2nd among Cryptocurrency sites.

  • Service
    102
  • Value
    100

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
How would you rate Remitano?
Top Positive Review

“Remitano will be my prefer platform to exchange fiat money”

Gustavo G.
2/23/21

Today (2021/02/23) I have started using Remitano services and they have been excellent. The fact of having a wallet in local currency that is in their name, makes transactions with other pairs executed in seconds. Verification of the transfer is done by Remitano staff and then when the trade is executed, the transfer of the crypto is immediate. I have had a few questions and they were all cleared up with incredible speed of response. From this moment, they will be my main platform to exchange my fiat money. In the photo you can view some of transactions done today.

Top Critical Review

“REPORT TO RETRICAP.COM”

Faiser A.
10/15/24

They locked my account when i tried withdrawing my crypto to my personal account an all efforts proved useless till i escalated the issue, Retricap. I would have lost it all if i did not know how to go about getting my funds back.

Reviews (1,017)

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Reviews that mention popular keywords

customer service (38) bank account (19)
Thumbnail of user faisera
Florida
1 review
0 helpful votes
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October 15th, 2024

They locked my account when i tried withdrawing my crypto to my personal account an all efforts proved useless till i escalated the issue, Retricap. I would have lost it all if i did not know how to go about getting my funds back.

Service
Value
Thumbnail of user tjtosan
Nigeria
1 review
0 helpful votes
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November 5th, 2024

Had a trade with one ayblezzed he sent a fake receipt and remitano released my coins,customer care telling me bank having issues meanwhile I sent money via the same bank thier fiat partner is using and the transaction was succefully, its realy disappointing

Thumbnail of user omedesmsr
Romania
5 reviews
0 helpful votes
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October 9th, 2024

I firmly alert against drawing in with Remitano, as my experience proposes they work as a trick organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes.

I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY Showcase NAME AND PROFILE PICTURE ON THIS Audit INCASE YOU Want Assistance AND Believe Should Connect with THEM).

Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back.

Thumbnail of user sharonh2940
Romania
1 review
1 helpful vote
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April 9th, 2024

They'll let you deposit no problem and charge fees for trading but you'll never be able to get your money back. Been trying to move some coins to another platform for weeks and they review each transaction then block it. Reason for block ( unfamiliar IP address or unrecognised wallet or similar).

I was able get my assets back through the help of Go to their website if you need help to get your money back!

Thumbnail of user nickieb17
New York
1 review
1 helpful vote
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March 19th, 2024

One major concern I had was the apparent disregard for customers, particularly those who are new to the trading world. This became evident when I attempted to withdraw my profits and instead encountered a series of deceptive tactics and falsehoods. I got saved when I filled a complaint with SP*A^CE TE: L:CAP IT A^L* C O M, With their professional assistance, I was able to embark on a mission to retrieve my hard-earned money.

Thumbnail of user onomeo1
Nigeria
1 review
1 helpful vote
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February 14th, 2024

I made a trade for of 5m naira, I have not received the payment but the status says completed and I did not receive the payment and the trader no longer reply to my messages, please someone should help me here what's happening, this transaction is more than 2hrs

Tip for consumers:
Not sure I just want my money back because it was withdrawal I did

Thumbnail of user marleym37
Germany
1 review
1 helpful vote
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February 17th, 2024

I was taught a hard Lesson of my life by this company. It was a terrible experience for me because I lost $8000 worth of bitcoin to this fake company with their customer support team not responding to my mail but thankfully I got help Tra derep0rt 0rg And my funds was recouped and it's ease

Tip for consumers:
I don’t recommend this fake platform

Thumbnail of user folal1
Estonia
1 review
0 helpful votes
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February 16th, 2024

The commitment and knowledge of C :O N_C E(P) T-S(T)'R D astounded me. They were there for me when I lost a significant amount of money to fraud. Their team's diligence and experience were evident as they closely analyzed the situation. I was reassured by their regular updates and communication. Their specialized methods, which considered my particular circumstances, enabled me to get my money back and my profit in a few days. I wholeheartedly recommend C :O N_C E(P) T-S(T)'R D for their excellent services.

Thumbnail of user gustavog71
VE
1 review
3 helpful votes
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February 23rd, 2021

Today (2021/02/23) I have started using Remitano services and they have been excellent.

The fact of having a wallet in local currency that is in their name, makes transactions with other pairs executed in seconds. Verification of the transfer is done by Remitano staff and then when the trade is executed, the transfer of the crypto is immediate.

I have had a few questions and they were all cleared up with incredible speed of response.

From this moment, they will be my main platform to exchange my fiat money.

In the photo you can view some of transactions done today.

Tip for consumers:
Is better do a deposit to the internal wallet and then buy the crypto need it.

Products used:
USDT/BTC

Service
Value
Shipping
Thumbnail of user ifionuj
Nigeria
1 review
0 helpful votes
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October 24th, 2022

Trading is very good and sweet on remitano. I'm very excited to be a part of this program.
Please guys I encourage you all should come and trade on remitano. Everything is very simple and easy and profitable. All thanks to remitano

Tip for consumers:
All people trading on remitano please should always read the instructions carefully for a better experience. Thanks

Thumbnail of user suzziyatiy
Malaysia
1 review
1 helpful vote
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December 8th, 2020

Hello remitano, i would like to say very thankful to knowing you. I regret late use your service. Its very easy, superb fast, many choices, friendly customer services, very updated and very helpful. No the best word describe you. Thanks a lot

Tip for consumers:
ALWAYS ASK CUSTOMER SERVICE WHEN FELL DOWN.. THEY WILL HELP YOU TILL END. BELIEVED ME..

Products used:
TRADE

Service
Value
Shipping
Returns
Quality
Thumbnail of user wisdoma3
Nigeria
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

Its been good but i still experience long delays when i withdraw.
I have been using Remitano for over three years now with lots of successful trades yet am not yet level 4 verified by the admin. Why is this so? You can go through my records and see for yourselves

Thumbnail of user copretz
Nigeria
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Page loading is too slow.

Again I was swindled on your platform.

I wanted to deposit #7,000 into my remitano Account but I ended up typing #700 unknown to me.

The recipient saw a credit alert of #7,000 and still went ahead to execute.

After realizing my mistake, I chatted your Admin up so you can quickly take action but for over 10 hours before I got a response. By that time it was too late. Till date my balance of #6,300 has not been refunded to me.

Your admin claimed that they have blocked the person from using the remitano platform.

Since September I'm still waiting. No update.

Thumbnail of user leek590
Malaysia
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

Good apps for trading crypto, easy to use, safe and reliable.
There's still improvement could be done, such as faster fiat transfer and more choice of crypto currency can be traded.
However, overall the customer service always quick response and friendly, recommended app to use!

* Remitano attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user stepheno531
Nigeria
1 review
1 helpful vote
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December 5th, 2021
Verified purchase

I have the same withdrawal over and over again for the past seven days all to no avail. I don't what is wrong with REMITANO and local bank account. The one we made yesterday is still showing delivering up till now. Why?

Thumbnail of user ibrahima248
Nigeria
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase

Well folks. There platform has been very beneficial to me.It is user friendly and up to date in the crypto world. There only issue am having is with the customer service. I have a compliant that is still pending from May 2021 that is yet to be resolved.

Thumbnail of user chimai1
Nigeria
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

Application of transaction limits during withdrawal of funds within a funded balance is very frustrating and a major point of dissatisfaction. A client should be allowed to withdraw funds up to the limit of the balance in his wallet at any point in time. I operate wallets with other crypto exchanges and they do not impose any limit restriction when withdrawing own funds. The implication of the restrictions implemented by Remitano means I would rather keep large funds with my other wallets than with Remitano since I cannot make withdrawals to honour obligations at will.
The second point of dissatisfaction is the high withdrawal fee of 0.******* btc charged per transaction. This fixed and very high transaction charge means that as a client, I can only bring transaction to Remitano as a last resort.

Thumbnail of user efep3
Nigeria
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

Slow process. Everything I have been trying to avoid by using Remitano wallet. Those p2p guys can delay you. I know you guys are trying to solve the problem of withdraw limit but forcing us to use this method to deposit is wrong. Binance, one of the best in your field have multiple methods of depositing funds. My trading pattern needs fast deposit. After I paid seller, he went to sleep. Do you know how many trading opportunities I missed for someone that times the market to trade. You guys are literally forcing me out of Remitano and giving me no choice in the matter

* Remitano attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user reedeo
GB
3 reviews
5 helpful votes
  • Send Message
April 28th, 2021

I lost quite a large amount of money sometime ago to online scammers, it was devastating but for the help of recovery experts who helped in retrieving it. To know more about how i went about it, you could easily make your inquiries and initiate the process by visiting //legalfraudrecovery. Com.

Service
Returns
Thumbnail of user apir2
Api R. – Remitano Rep

Many thanks for your nice words:-). We will try harder to improve the products.
Kind regards

Thumbnail of user sundayt6
Nigeria
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

You are the most stupid people that I have ever seen. GO to hell with your platform. After submitting the online NIN you stupid idiots are still requesting for my bank card, as if that ain't enough you still want original birthday certificate. Don't ever send message to me again. You act as if you are good at security when you are a complete novice.

Thumbnail of user zika
Nigeria
1 review
1 helpful vote
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September 25th, 2020

So I wanted to sell my crypto and pay some bills, but all of a sudden, this company froze my account cause I was once on a VPN, okay they asked that i did my verification, i did every single thing, videos, statements. Then after the last video, they disappeared, then it dawned on me that they actually wanted to steal my money, they just needed an excuse. I pleaded, and I have been crying all day, this is my hard-earned money and a big company wants to steal it from me. I cant stop crying. They have stopped replying to my messages. This is 650$.

But i wont give up until i get my money

Products used:
reference no of trade. 1069617T65086250

* Remitano attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user apir2
Api R. – Remitano Rep

Dear Zik a,

We are very sorry for your disappointment this time. Remitano takes all feedback very seriously and we also sent you a email to ask for trade/issue to be able to resolve it better for you and change your mind in this feedback.
Or please send an email to us at sarah.review@remitano.com (Customer Success) so I can make sure that your issue will be resolved promptly and not happen again in the future.

Thank you,
Best regards,

Thumbnail of user nickg871
Belgium
1 review
0 helpful votes
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October 29th, 2022

Check out factsresolute. Com for details to get your case resolved too. I did utilize their services, Agent Mark, the rep whom I communicated with at the company was extremely helpful, caring and provided guidance on how best to recoup my funds. Which I was able to do successfully. Much appreciation for your services and expertise.

Service
Value
Shipping
Returns
Quality
Thumbnail of user olanrewajuo5
Nigeria
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Though I was not attended to immediately, I noticed some of the customer care agents were not online. It took about 16hrs which was a bit too long. But as soon as one came online, saw my messages, request for some proves, the problem was immediately solved. I am satisfied. But I preferred if agents are placed on shift so that the space to attend to problems will be minimized.

Thumbnail of user luffym
Viet Nam
1 review
0 helpful votes
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December 17th, 2020

This is f**king crazy. My account was frozened because I was using a VPN to login. I didn't know anything about this rule. I have no any problems while using VPN with other exchange sites but Remitano. They blocked my account 3 days and I can't sell my crypto.

Tip for consumers:
Becareful! Your account maybe FROZEN without any warning!

Products used:
Withdraw cryptocurrency.

* Remitano attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user apir2
Api R. – Remitano Rep

Dear Luffy M,

Thank you for taking the time to leave a review. We are very sorry for not being able to bring the satisfaction to you this time.
We also sent you a email to investigate what trade/issue that made you disappointed with us to resolve it better for you and change your mind in this feedback.
Or please send an email to me at sarah.review@remitano.com (Customer Success) so I can make sure that your issue will be resolved promptly and not happen again in the future.

Best,

Thumbnail of user oladejifriday65
Nigeria
1 review
0 helpful votes
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October 7th, 2023

Very fast in transactions, my first experience was very fantastic, I will recommend for every one,its easy to operate abd there customer service all doing well, doing great work,there response are so fast and useful

Service
Value
Returns

Sitejabber for Business

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From the business

Buy & Sell Bitcoin Fast & Securely

Remitano provides escrowed P2P Bitcoin marketplace where people buy and sell Bitcoin easily and safely with notable simple UI, friendly online customer support 24/7 and lowest fee compared with major players on the market. Our team is comprised mostly by banking professionals with extensive experience in financial products, E-currencies, Payment System and Agile Software Development, and others.

Buy Bitcoin and other crypto currencies with in 5 minutes or get refunded *
Instant Swap between crypto
Invest...

support@remitano.com
https://remitano.com/

Business History

Our mission
Remitano provides a seamless cryptocurrency services experience by offering a notable simple interface, friendly online customer support 24/7, and speedy transactions.

Let the experience begin!
As a customer-focused business, we are committed to our investors to: - Get a total of 40% commission from trading fees on Remitano of their referees. - Earn free RENEC token by mining on the Remitano app or web browser. - Get a compensation of 0.5% of the trade value if they haven't received their Crypto within 15 minutes. Let's register an Remitano account now to get the above benefits and many others.

Company Representative

Thumbnail of user remitanoe
Remitano S.
Remitano Support
Typically does not respond to reviews

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