Remote

I submitted two invoices through them, per Super Annotates methods. I've waited for a couple of weeks since submitted and had my invoices approved. I've been told quite a few days now that payment was sent, expect it anytime.
I've followed up repeatedly letting them know it hasn't arrived.
After multiple emails, they simply finally showed it went to an account number that isn't mine, despite the invoice and my withdrawal method stating the correct information.
Today, they are telling me to just "wait for it to bounce back" and then they'll resend payment! WHAT?!