Rentalcars.com

Avis Rental Car company is one best that I've used in a very long time... what ever price you are quote is pretty much the price you end up with, I think I may have paid $10 over online quote. They are courteous and helpful, very honest.

Run away from this scam. Stay with a reputable company. I had huge issues with Greenmotion UK people in Gatwick. They were rude and obnoxious and i ended up walking away. What did Rentalcars.com do about it. Zero. And they gave me nothing back at all. Run away from these crooks. They hide behind their fine print and have zero compassion for any issues!

We got a completely different car at arrival which was not of the same (or even similar) size and we couldn't fit in (4 adults + child in a car seat + luggage). We booked Hyundai Santa Fe and got Opel Crossland instead which has less space inside and has a two times smaller trunk. Moreover, the car we got was offered for half of the price paid by us. The car hire company informed us that they don't have a Hyundai Santa Fe in their offer at all and we should clarify it with RentalCars. I waited 45 days for a resolution of my claim to find out that the case was closed long time ago and rentalcars is unable to dispute the claim with the car hire company. They deliberately mislead customers to pay a higher price for a car which they will not receive. Their commission is around 30-40% of the total price and they cannot even offer customer service. I highly don't recommend booking with rentalcars. Terrible experience which destroyed our holidays.

I rented online, once at Europcar to pick up the rental car, I was hit with a 70 and some euros fee for picking up the car at the train station! All this was written in small print of course and not brought up to the customer's attention until you have to pay the bill at the rental place. By the way, there goes the savings! It has costed me the same amount as if I had booked directly from Europcar!

Rentalcars.com is a scam. They are crooks. I returned a car 10 days before the end of the rental period, and they have ignored all of my attempts to get a refund. When you try to contact them on their website, they say that they have sent a 4 digit PIN to your email, but they do NOT send it, and you can not go any farther. A bona fide scam. They are actually booking.com, so avoid booking.com also.

Everything about these guys is terrible. You are not booking a car just paying them a random amount for a car that is probably not going to be there.

Actual rental company can still charge you whatever they damn well please.

Customer service is a bad joke.

Avoid these clowns at all costs

Money are charged immediately when booking online. First, I received a message in the mail that they are looking for a car, then a new message arrives that the car has been found and assigned to you. But when I came to pick up the car, I was told that there was no automatic transmission, there is only a mechanic at all distances, if you don't like it, go home and cancel the reservation. Office miserable and miserable. So also the money does not want to return! Guys - I really do not advise contacting these scammers. Pushers cheap!
Save your money and nerves!

I booked a car for 15 days with my Priceline flight through their sister company RentalCars.com. I paid $297.18 in advance for a small car to be picked up at Frankfurt Airport, Germany, on April 10,2017, at the Dollar counter. The car was there, but they wanted another $175 for a navigator and about $350 for insurance for 15 days. I declined, because this is insanely overpriced compared with local rental car companies. I called RentalCars.com and was told that I will get a refund minus $59 cancellation fee. Now, on May 5,2017, I still haven't received the refund. I called RentalCars.com, and they didn't have the request for a refund in their system. The lady on the phone told me that she would start the refund process again, and perhaps in 2 weeks, it would go back to my credit card. Let's see, I'm in doubt that this will happen.

If you are delayed as i was getting to Minorca with easyjet the hire company give your car away if its over two hours late and when you try to phone nobody answers. Then they with glee tell you you have lost the car and Rentalcars dont give a dam and keep their 80% commission and Record go who are there agent keeps the other 20%

I also will never use rentalcars.com again. I recently rented a car in Brussels. Upon arrival at the Hertz counter I was hit with significant additional fees. I pointed out where Rentalcars.com email and receipt stated what was supposed to be the total cost. As indicated the rentalcars.com fees were "non-refundable." I, therefore, took the rental and later complained, with no success, to Rentalcars.com. (They stated that I should read the fine print, I forwarded them their own emails, pointing out what their emails and receipt said, to which they stopped communicating.) Fortunately, I disputed the charge with my credit card and was fully credited the Rentalcars.com charge. DO NOT RENT FROM THIS COMPANY!

Making a car rental booking, this was the first site that show up. So I booked on line. I put a location in the airport, the only office inside of the airport was hertz. So I rented from Hertz. After reading the mail, they send my reservation to a location outside of the airport. An charged 111 USD just for booking a car never used! After several calls they decided not to give me my money back because of their 48 hours of cancellation policy in the small text. Never use this service!

Be prepared to be charged twice. Rentalcars.com will (over)charge you the full cost of your rental for doing nothing but passing your booking request onto the hire company. You'll have to pay again at your destination (albeit, at a better price than rentalcars.com were offering) to actually collect your car. Avoid this shady, dishonest company like the plague.

I booked through Priceline and was redirected to this scam site. They charged me for 2 reservations. I cancelled one and was then sent a confirmation the day before pickup with a $19,000 United States dollars deposit which is absurd for any country. I contacted my credit card company and they said they would not refund me despite cancelling and picking up because I reported them to my credit card company. BEWARE!

Prepaid rental. Land at Miami. At curb 10:00 PM. Rental car company doesn't answer phone for shuttle. Finally figure out they close early at 8:00 PM. Next morning start calling at 8:00 AM. No answer. Uber to rental location. No cars to rent. Kept money. Low posted rates to book rentals and if late keep your money. Rentalcars says tough, money nonrefundable. SCAM

Rentalcars kept my money but failed to provide a car. Delayed flight and long queue at collection counter. I arrived after the booking time so there was no car available. But they refused a refund because I was late.

Worst car rental experience I ever had. I rented a car but came half an hour late because I was stuck in the catastrophic flooding area in Germany. The car rental was closed then and I never could access the car. They charged me the whole amount for two days even though I never used the car. There was no way to cancel and contact anybody at the rental service. Now customer service is basically not existing. I submitted a reclamation twice and I don't even get any response. Never again!

Book online specifically because they gave option to return vehicle at another destination. After doing the transaction return destination changed to the same as pick up destination. Twenty calls to their customer service - not one call answered. I send an email with no response. Pathetic service.

Used Rentalcars.com for a $865.21 rental Europcar rental. Flight was delayed so Europcar said rentalcar.com voucher was expired, new one $1184. 64.
I didn't want to be extorted for 30%, So I cancelled.
Rentalcars.com said "No refund" and no appeal.
Sure hope my credit card company doesn't agree.
Mark

Better reserve in directly in companies renting cars. RentalCars.com downloaded the money for the loan, then the rental company also collected the same fee.
I paid twice for one car.

RentalCars do not care. I'm waiting a month and nothing.

Use pages directly rentals company -> NEVER Rentalcars, com

I am in the Military and I been to many countries and never came across a scam like this before This company/website need to be reported and everyone needs to be aware of their fraud. First they put on the site free cancellation then when you call they tell you they cannot refund your money for a car you didn't even receive.

We had an experience similar to many other reviewers. The rental counter charged more than 120% of the cost charged on the web site (for "mandatory" insurance, loss damage waiver, VAT, etc.)

Although the home page states "Best car rental prices - Guaranteed" with no qualification and no link to their guarantee policy, it is not a guarantee. Buried on the site and not linked to the guarantee language on the home page is a page that starts "As the world's biggest online car rental service, we wont be beaten on price," however, they qualify the terms at the bottom of the page with "It is valid before or after booking up until the rental start date."

They will not offer any refunds.

I arrived on time at the counter to pick up my car and the counter was closed!
No refund! Nothing!
They are a criminal organisation... Nothing less!
Don't fall into the trap!
I learnt the hard way, as many others have also

Rentalcars.com partner (National) REFUSED to rent a car to me when I showed up at their counter on September 15,2015, yet Rentalcars.com have not refunded my money.
They take your money upfront (in foreign currency too!) and refused to deliver service.
This evil company should be STOPPED!