Rentalcars.com

Complete bait and switch going on with this company. They make it look like you are getting a great price but really all they are doing is charging you extra and then the actual rental company is going to jab you a huge amount on top of what you already paid. THERE IS NO DEAL HERE. Looked like I was getting my car for 394. But then when I returned the car I was charged 200+ more. No where in the agreement with rentalcars.com does it give you a cost breakdown, nor does the fine print tell you that you are going to pay all taxes and fees outside of the price they gave you. Run away and go directly to the source. Might seem like you are paying more- but I can promise you that you are not. You will pay the price later using this site.

I showed up a few hours late for an 8 day reservation, and they cancelled my reservation and made me make a new one on site. I didn't get the refund, because I didn't have service in São Paulo, Brazil to call them right then and there. I then paid for the same reservation again through the actual rental company and paid less than through Rentalcars.com. It's a scam. Don't use it. I proved to them what happened when I returned home, and they "solved" my claim by telling me it was too late to fix it.

Even though they admit that I am due a refund of my deposit (about $200 USD), they have refused to refund it for more than three months despite my constant demands. They constantly engage in evasive tactics, including writing to you from e-mail addresses that they say you can't respond to. So how are you supposed to respond? The point is that they get you make a deposit with no intention of ever giving it back. It's theft, plain and simple.

Trying to get a proof of purchase (since they state they will provide it upon request on their website) for 2 weeks now. Sent e-mails, opened cases. Nothing. I had rented a vehicle during my business trip and obviously I would have liked to charge this rental to my company. Without a proof of purchase I need to pay for it myself.
Will never book again from these crooks and I will spread the word to anyone who would think about doing so.

I booked a rental for our vacation in Alberta. I arrived at the rental agency a the time and date that was on my booking, and confirmation. The location was closed! In fact, they are not open any Sundays! I travelled over 3,400 km's only to find I had no rental! I was forced to find a rental on my own. I paid more money, for a smaller car, and rentalcars.com basically washed their hands of the whole incident. They booked a vehicle that I could not pick up! Don't ever use this company, and tell everyone you know! There is nothing more frustrating than being lied to.

Made a booking... no confirmation email... with booking reference... money taken... online booking retrieval process hopeless... 2 hrs on waiting list on phone number listed with no response... overall crap experience... forced to make another booking with same rental car company via competitor search engine to ensure I could meet appointments... believed I was scammed until collecting car from company and assistant asking if I had booked another car and I explained the above.

I booked a car and payed in advance, and when I came to rental car office the agent refused to issue the car to me because I didn't have international driving licence and he also told me to contact Rentalcars.com by email to ask for full compensation which I did. However, I got into multiple day chain exchange of different people working for Rentalcar.com, who are always referencing the terms and conditions, without even trying to see that there was a mistake in their personnel procedures, which has led me to lose all my rights to reclaim. This is clearly a SCAM and this company robbed me. I strongly advice anyone to avoid this company, as they have horrible treatment of customers.

We reserved a car rental in May for late August 2021 to attend a wedding. The fires in the lake Tahoe area of CA caused the wedding to be cancelled two weeks in advance of it. We cancelled our car rental but rentalcars.com had already charged us. Their customer support in nonexistent to resolve this charge. We reversed the charge on our card, but Rentalcars.com still claimed the charge. We are out $331 for nothing. I will never do business with them again and I don't recommend you do either.

I have booked many times with you, but this is the last one. I am still waiting for a solution for my claim that was more than 28 days ago, answer that you easily give to every customer without taking care. The easy way in the world is being an easy going company until the moment the customer finish the booking process. After that yes you are welcome to come back but don´t mess much around with previous bookings. I am still waiting for a serious response from my booking ******* that never comes. And every time I called the answer is we will get back to you in less than 24 hours. This every day since July 21st that was my first call and after more than 28 days waiting for an answer and only receiving non sense emails once and again. Unacceptable. I am not longer recommending you anymore and I will talk bad every time I have the opportunity to…. Thanks for anything!

We rented five seat car, but later on needed to change for seven seat. I have made a phone call and the gentleman handled the swap. When we arrived, there was no car what so ever. After THREE HOURS on the phone with their customer service we were informed they do not have any seven seat car and there is nothing they can do.
At the end we were forced to pay for another car (it was only a pure luck there was another person with driving license).
I have made a formal complaint. The manager of Rentalcars claimed we used both cars so there is no refund in force. Well, they were the ones who made a mistake, failed to deliver the correct car, had no clue how to fix the problem, were not willing to fix it but where more than happy co charge me for another car!
Very uncivilized manners and unprofessional behavior.
Never again.
Hire yourself a car directly, that is the best piece of advice I can give you.

1 star is over-rated! At the counter at Dublin Airport they refused to accept the insurance I bought through rentalcars.com and told me I would have to buy their own expensive insurance. I decided not to rent the car anymore because that was just too expensive for me. Rentalcars.com said I cannot get a refund. They sold me a useless voucher that was not usable unless I paid a lot more than promised. They also requested a $5,000 deposit at the counter. Lost my money and didn't get a car. Lesson learned: Never rent through a middleman. Always rent directly from the car company.

Due to cancelled fights and making connections from Italy to the US, I returned the rental car one day earlier than the period for which I had already paid up front (an expensive three-week rental with "trip insurance")
The provider, Sicily By Car said "no problem, you will be refunded for one day". That didn't happen; after the trip, Rentalcars.com Customer Service refused to honor the verbal promise to refund.
When I appealed to Rentalcars.com, they said the refund was "denied". In addition, the 3-week rental was overpriced to begin with.
I used them in the past with few problems; I'll never use them again.
People, read the reviews—-bad customer service. Do not get scammed.

I do not recommend using this service. I rented a car and my deposit has not been returned for the fourth month (€230), I contacted customer support, they corresponded for a very long time, asked for additional documents, I sent everything, in the end they said: we can't help. It's just terrible, so much of my time was taken and with zero results