Republic Services

Republic Services has missed so many trash collection dates! Our trash keeps piling up at our house due to them not collecting it. They have missed 3 out of the last 4 weeks and I can't even count how many before that. They are not reliable at all. We called them and they will only issue a credit to your account if you complain. If you don't say anything to them they will charge you as normal even though they are not providing the service to you. We are switching to a new trash collection company due to such poor service!

Republic Services is the worst! They miss pick ups repeatedly. They bait and switch their rates. They raised them every year and worsened their reliability each year. When we cancelled service they let the pick up containers stay by the road for three months. Then they charged a pick up fee for retrieving them. Their customer service people are rude and Incompetent. They get a zero in our book. The worst!

Called office soon after team failed to pickup my garbage. Office promised pickup by 6 pm. No pickup. Recalled 2 more times with same result. Company knows they have county contract, so no need to respond to individual homeowner.

I had Republic as my refuse and recycling provider for several years. When they changed to every other week pick up for recycling, the frustration began. I had trouble getting my bin switched to a larger one. That took weeks and calls, then apparently they sent us the wrong pick up calendar. I ended up calling multiple times after each missed pick up just to get the service I was paying (a premium at that) for. I made the decision to change service providers and it took more calls to get that done and the bins picked up. I finally heaved a sigh of relief but there was one more frustration, another bill (marked "late") for $50+. I wasted more than $50 of my time over the months that they were not checking to see why my recycling wasn't getting picked up. It takes nerve to tell me you want more money after all that. It could have been simple but no problem solvers work there.

If it were possible to give this company a 0 or -5 I would do so. They were so bad we can canceled out service because they would NOT pick up our garbage even though we had it out the night before. They count not even get that right. It took multiple calls to get that done but we finally got the service cancelled. Getting them to pick up the trash and recycling cans however has been an ongoing journey from hell. No one will respond or they say they are escalating to a supervisor and still nothing happens. So far we have called six times, scheduled pickup and put the cans out and had no one show up only to have to drag them back up to the house again. We now have another date set for pickup. If they don't show up this time, I'm driving these things to Scottsdale and dumping them in the lobby of their corporate office.
Do NOT use this company. They are absolutely the worse on all levels.

Very hard to reach.
It takes the agent over 15 minutes to open the reference file and follow up the case.
If frustrated, they hang up.
The manager promises to call the dispatch and return my call with in 30 minutes, but they never call back.
After 5 follow up calls, the agent says the delay is because we have not prepaid for the services, while the bill was prepaid few days prior to the delivery date.
I schedule the crew at the job site, but Republic Services does not deliver. I have already paid the wages of five people for two days in a row and the roll off is not delivered yet.
No wonder the feed back reviews of this company is all 1 out of 5.

Terrible company to have service you. They refuse to empty my recycling bin because someone else dumped a ton of their nasty trash into my bin. They want me to empty it myself. I live in a not so good area and lord knows what could be in the trash. I will not stick my hands into nasty rotten maggot filled trash that could possible have needles in it.

I have been with Republic for 6 years, ever since moving up from San Diego to Orange County. There have been multiple missed pick ups, usually for recycling. This week they missed again. Sometimes when they don't come on our normal pick up day, Wednesday, they will come Thursday. By Thursday afternoon no pick up. I called and spoke with a female agent who scheduled me for Friday. By Friday evening no pick up so I called and spoke to agent Larry who said that I was scheduled for pick up that day but in case they didn't come he would schedule me for the next available pick up, Monday. Monday is two days away from the next pick up cycle. Disappointed.

Awful disgusting company. I have to call almost every week. And still they have an excuse for not picking it up. Yet they still bill us. I won't be paying and I will be taking them to small claims court if they dare charge me. I'll be canceling services they waited till 5 o'clock on Friday to tell me they won't be her.

Republic bought out Gallegos Sanitation. I have tried to reach a person at republic to cancel service due to a move and no one ever answers the phone or messages left on the web site. Worst of the worst in customer service. I am paying for trash collection because there is no way to cancel it. Next step, stop payment on cc. So frustrating.

I had Republic for residential service and they would only pick up half of the time. It was always 50/50 if they would pick up. Then would have waste time calling them to tell them they didn't pick up the trash and hope they would pick up. What a joke. However one thing that was always consistent they never forgot to bill. No problem there. They are also the most expensive of the carriers out there, next to Waste Management. Stay away!

In 4 months, I have only had Republic pick up my trash 1 time on scheduled day. I have had 3 weeks where my trash was not picked up at all. Furthermore, I have called Republic all of the rest of the missed weeks to reschedule trash pickup. It is totally ridiculous. I pay over $30 a month for this service, only to have to turn around and be the bad person who has to call the company every week.

Horrible service. Customer service team has zero power to actually help. The garbage men never pick up the trash! First I was told my pick up is on Wednesdays when Wednesday pick up never came I was told it was on Saturdays when Saturday pick up never came I was told it was Monday or Tuesday when Monday or Tuesday never came I was told Friday. The truth is is they come when they feel like it. The average is once every three weeks and only if you call six times. I have complained to five different customer service representatives. Nothing changes. Use anyone else. Don't use republic services.

Republic Services is the collection company for homeowner rubbish. They did not pick up this week at my property. Could not tell me why, it just did not happen. When it was apparent that it would not happen, they offered me a refund for the week. Strangely, the amount offered was less than the weekly charge. When i asked why, I was told that is what the computer spits out. In short, if Republic fails to do the one thing they are hired to do, they still get paid something. The inconvenience that I have to endure does not matter to them. They have no skin in that game. Avoid at all costs.

Bad service, plus they want you to wash everything out that is recycled. If an item has one bit of food partical then they trash it. Think about how much water we WAIST washing out the trash. Water is more valuable than trash. Then when I ask them to pic up the trash bin they want a massive amount to do that. You can't drop it off at their place. My rating is a -10!

If you want weeks of garbage flowing out of your garbage can, rodents making your neighborhood their new home then by all means please hire this company. They have possibly the worst customer service ever. They routinely Miss pick ups in our neighborhood for weeks on end. They never reach out to communicate and when you call they are rude and leave you holding as a punishment for even calling. They promise to rectify the situation and give you a day they will definitely be picking up but don't get excited they won't be there. Your garbage will continue to pile up and stink in the heat. You can't invite friends over because of the embarrassing amount of trash you have spewing out of your can. The only thing this company picks up quickly are their paychecks from you, not the trash.

I cannot believe Margate will not allow waste management or another waste company to service the city. Somebody has to be sleeping with a top person there because the company has horrible reviews and they live up to those reviews! We have to take our waste in our car to another city so we don't end up getting sick from the trash waste! Absolutely unexplainable! We're paying citizens and we're bringing business to the city of Margate!

I received a quote ahead of time that more than doubled when I got the actual invoice. They quoted me $18 per quarter for one container and $22 for the other. They did mention a one time delivery fee of $40 each for the containers. When the invoice came, there was also a total "fuel and emvironmental recovery" charge of $33 per container. So the $40 per quarter isn't 40, it's $106. I should have looked at site jabber first. I also should have researched the fact that the majority owner is Bill Gates.