Republic Services

I cannot believe Margate will not allow waste management or another waste company to service the city. Somebody has to be sleeping with a top person there because the company has horrible reviews and they live up to those reviews! We have to take our waste in our car to another city so we don't end up getting sick from the trash waste! Absolutely unexplainable! We're paying citizens and we're bringing business to the city of Margate!

I received a quote ahead of time that more than doubled when I got the actual invoice. They quoted me $18 per quarter for one container and $22 for the other. They did mention a one time delivery fee of $40 each for the containers. When the invoice came, there was also a total "fuel and emvironmental recovery" charge of $33 per container. So the $40 per quarter isn't 40, it's $106. I should have looked at site jabber first. I also should have researched the fact that the majority owner is Bill Gates.

5 weeks no recycling pickup. 3 weeks no trash pickup. These guys are absolutely infuriating. They constantly cancel pickup, and are often DAYS late. My bins are always at the end of my driveway. I live in central Massachusetts outside Worcester. I'm dumping this company like the herpetic mass that they are. I don't know what's inside the trucks I see driving by (while my trash sits on the side of the road) but it sure the hell isn't trash. I don't often say this, but I absolutely HATE this company. Bye bye.

Republic missed our pick-up 3 times so far this quarter. After the third time we called and asked for compensation and was informed they would only be able to compensate for the last missed pick-up because we did not let them know when the first two happened. Why should we have to let them know they missed our pick-up? Each time they miss a pick-up, we have to spend about 30 minutes on the phone to let them know, they once again, have not done their job.

Bad company with bad service. Don't use these people!

I called the company today to see why my bill increased the first lady I talked to explained it a little and said she would transfer me over to someone else to see if it was any available promotions in my area. When the lady answered the phone you can tell she just woke up and had an attitude. I asked her was there any promotions in my area available, She was like so you're trying to get your bill lowered? I was like yes, she was like well the company has to increase or they will not make money. I am guessing you had a really good deal at first. You probably spend more on Mcdonald and clothes in a week. I was completely shocked. For one I don't even eat Mcdonalds and the second I damn sure isn't at the stores buying clothes. The lady was so rude and I was be reaching out because I felt highly disrespected.

I stared with republic trash pick up in 2017; in that time EVERY 3 months one billing cycle my rate increased. My service did not improve and I did not have more trash. My initial bill was $35. A feasible amount for a single person household. Then the next bill was $48. I didn't change anything, i still had a small amount of trash to be picked up. January of 2020 republic trash services increased my bill to $56. I called to cancel my service the employee gave me the price of $35. For a single person household. In 3 months the next bill came and it increased to $48. I called March 2021 to cancel. I was charged $30. To pick up their trash can. I called the office to say what a cheat to charge more to pick up the can than a one time fee for trash pick up.
What an awful corporation. Do Not pay these prices.
This company also treats their employees disrespectfully, the female on the phone said the corporation manipulates their employees out of pay, and benefits.

They provide very poor service. MIssed pickups with no recourse. Price is insanely high, cans break all the time - it's very easy to find local companies with much much lower prices.

As a final kick in the teeth, these parasites charge you a $90 pickup fee to pick up their cans when you cancel service that I did *not* agree to.

Unfortunately, I will have to pay these blood sucking jackals because they will trash my credit if I don't.

AVOID AT ALL COSTS

I had service established with the company two years ago for commercial office building in Scottsdale. The monthly charges was about $98 total. I placed the account on autopay only to find today that the company has been charging me $182 monthly. I knew it's a mistake and I called to have it fixed, the billing rep. Department apologized and stated he can not refund but he can lower it again going forward. He emailed me immediately what he called an acceptance for the lower rate, but in fact it was a three year contract. The sales rep. Who established that account for me two years ago called me later and tried to do the same thing without telling me that it is a three year contract until I asked him. When I told him that I'll not signing a new contract, his response was "this is the only way I can help you". It is clear that this is the way this company ripoff customers, and they train their sales reps and billing department to trick clients, be deceptive and dishonest.

Well, now today's Wednesday at 4:10 pm. Since Monday I've made 5 phone calls (each with a wait time of over 30 minutes) because of the inefficiency of this company, their reps, and drivers! And my green waste container is STILL sitting at the curb in front of my house! I absolutely HATE this company and their incompetent employees. Oh, and I DO pay my bill regularly and on time!

Extremely disappointed in this company. They have picked up our trash 1 out of 6 times since the beginning of May. We have called several times, they reassured us that someone would be there that evening or at the latest the next day. That didn't happen. Called multiple times and was given the same response. Someone finally came today and we have 3 trash cans full of maggots. When I called to ask about pick up on Monday and to let her know about the maggots, she laughed and told me to buy bleach! Also, In all of the times of missed pick ups, there were never any calls letting us know they wouldn't be there, or that they were experiencing problems! Extremely, extremely, disappointed!

When Republic bought out Heartland waste my trash service instantly declined. They started missing my pick up days. After 3 times of missed pickups and empty promises of getting my trash picked up with no offer of a refund or answer for the lack of service I canceled them.

I've been a customer of republic service for the last 6 months. Since Christmas week my trash and recycling have not been picked up. There are a total of 3 pick ups scheduled per week, two for trash, one for recycling. They have not made ONE single pickup in the last 3 weeks. Not one. My trash is inside the bins and not overflowing, and it's sat at the curb waiting that whole time. I've called probably 6 or 7 times. They keep saying they are investigating the issue and sending a truck to get my garbage. It has not happened and nothing is being done. My bill is up to date which I've confirmed several times when I've called. I even went as far as to write a sign on cardboard with paint saying that this is on their route with the company name. I am beyond fed up. It's been several weeks of me paying for a service I'm no longer receiving. I don't want anymore apologies from the company. I want them to hold their drivers responsible for it. I'm not new to the route. As stated I've been on it for 6 months so I'm seriously not understanding the issue here and working with the company is obviously getting me no results. At this point I will be looking to take my buisness elsewhere but it's absolutely ridiculous and not at all professional. It's actually quite ironic they're a trash and recycling company because they are quite literally a trash company. If I could give zero stars, I 100% would.

This is how REPUBLIC SERVICES came to pick up my crash when they missed pick up the week before. The men stated that the driver for the regular route stated he was not coming to get my trash when it rains. Excuse me, it is a sunny day. Then you show up with a Budget Moving truck to my property with nasty containers. To add to insult my charges was increased for this type of service. Unprofessional

First the fact that their example of a positive review is a person saying I met a good black man! Lol just met a good man would have worked. I put a king size mattress out for large item up Friday well it's Wed and it's still there. Called on Friday they said well for sure by end of day on Monday. Now it's for sure this Friday. They missed picking up my trash 5 times and I said I want credit and was told you get credit on the 6th time! Lol so happy I moved Saturday and no longer have republic.

I tried to cancel on the 5th and was told I had to pay for July, even though they haven't picked up yet this month. Then was told i had to pay $72 to pick up 2 garbage cans. They asked before all this if they could do anything to keep my service. Now I will never do business with them again! Stay away from this company

Please do not use this company. They are days late picking up the trash if they even pick it up at all. We have neighbors trash blowing in our yard and in our streets. When they do pick it up our trash, a lot of times they only pick up some of our trash. Seriously, pick up the trash.

For as much as we pay, which is ridiculous, we've been asking for a new can since May because ours is broken due to their trucks. We've been told a supervisor will call 4 times and one finally called today. Two weeks ago they drove by with new cans but it was 11 am and the trash hadn't been picked up so we didn't get one and they dropped us from the queue to get one last week. Two weeks prior to that they put a new lid on the broken garbage can (broken on the bottom due to being squeezed by the trucks then slammed/dropped on the ground), I'm guessing thinking we'd think it was a new can. Now they're out of new cans so we MIGHT get a power washed one. If you can choose any place else to get waste services from, choose them, because this place doesn't care if they break your cans, doesn't return your calls, and apparently think if they put a new lid on a broken can we're dumb enough to think the entire can is new.