Republic Services

Never really do ratings but figure ill take the time today to do it. Giving a 5star! Just because my trash fell over and I didn't make it to stand it back up yet. Truck came by and I watch the guy walk out to get the trash!. Props. To the employee.

The only good thing I can say about this company is NOTHING. That is the type of service I receive. I call them EVERY week to report my missed service, response is the typical, we will be there tomorrow, which never happens. It takes three weeks to get any service. I am standing in line to get service from another company and as soon as my number is called, I will be gone.

Terrible service! Wish I could leave negative stars. Missed several pickups, left can in middle of street on occasions, and (the final straw) tore up my brick mailbox. Canceled service in early May 2020 and my bank accidentally sent an automatic payment May 22nd for an additional 3 months payment from June - August 2020. I already had a small overpayment on my account when I previously paid off my final balance. Received an email July 16,2020 saying they would process a refund for $82.30 within 1-2 weeks. During my cancellation process, I was also told the final trashcan pickup fee would be waived. Never received the refund. When I called multiple times they said they didn't owe anything and no refund due, even though I had an email with a case number attached that said I did. So basically, they kept 3 months payment for services not rendered. Will never use these thieves again.

Firstly, Im editing the review because I want to give them a 2nd chance to do better. Rebublic services in sunrise Florida contracts with the City of Coconut Creek which is where I live. Republic services has missed some bulk pickup days. Their customer is about a 6.5. First off, they dont call you back when you leave messages. They are very pleasant if you are lucky to get in touch, but sometimes they dont convey problem to management in a timely manner (either that or management ignores the problem) I have spoken with managment and I think they are trying. Time will tell. Also, just so that everyone is aware, this company below may or may not be the same company

https://www.sandiegouniontribune.com/news/watchdog/story/2022-01-26/republic-services-targeted-by-federal-class-action-lawsuit-in-wake-of-strike

Terrible customer service. Not once did I ever call and not be put on hold. Had to wait 1 or 2 days for a return call. Many times my bins weren't emptied completely, thus another call. Very frustrating! Sad that Gallegos sold out, they were very reliable. I wouldn't recommend Republic trash service to anyone.

I have had more problems with this company than any company I've ever dealt with. They charged me for containers I didn't owe for because I hadn't cancelled service. Then when I did move I had to keep calling for them to pick up containers. They finally did a week later than scheduled. Now today I received an invoice charging me for the containers they picked up. Now I have to wait 48 hours and call back? Horrible company to deal with. They have no idea what they're doing.

DO NOT SIGN UP WITH THEM. They will charge you $92 for your can to be picked up. That is a ridiculous price! And they will slowly raise your prices. I was paying 75%more after 3 years and never notified me just kept increasing prices.

Worst customer service EVER. I will just make this short. I called to pay my bill because they screwed it up and put me on quarterly payments, I like to pay yearly. All I wanted to do was PAY THEM LOL. For the entire year! After being on hold for 40min! The lady wanted to transfer me to someone else, so I did. The lady was so rude, and didn't understand I was just trying to pay for the year like I always have, she transferred me. Then I was disconnected. This was the 3rd time in 3 months I tried contacting them! From January to March.
I still never got a hold of them. They will not be getting a dime of my money. I already have a new trash service. Unreal.

The absolute worst company. Unreliable, they don't live up to their word/promises. I canceled my service after multiple missed pickups, calling them, and told garbage would be picked up the next day, if you call prior to 4:00 pm. The garbage would never be picked up until the following week. I was told when I cancelled my service, the container would be picked up on 11/8, no pickup, was told the issue would be escalated and picked up on 11/9, guess what, no pickup, called and now they are saying it will be picked up on 11/17, I am beyond LIVID. Don't hold your breath waiting on a supervisor to call you.

I had bought a house and decided to continue the service from the previous owner. Set everything up, paid the $50 for the first month. Pickup came and they took my trash can. I called and the girl said she doesn't know why they're "picking" on me but they would deliver another can the following week for an additional $50 drop off fee. I told her that was absolutely asinine and I would like my money back. They couldn't refund my money. So I told them to cancel my services. Fast forward to the following week, THEY DROPPED OFF A CAN! Marcus, was very helpful in getting my account closed and was sympathetic to the situation. The only person in the 5 people I have spoke to that actually listened to the situation and resolved the issue.

You will never know how much your bill is going to be because it changes constantly! They make sure to charge you with additional charges that you were never aware of. Even when we canceled we got a bill for services after we canceled. Trying to get it straightened out was ridiculous. Late charges were added, environmental fees and a $40.00 charge to pick up their container. I called to pay my final bill and was told the amount to pay by their representative, so I paid with my credit card and I verified with the representative that the bill would be paid in full. She said yes it was paid in full. However a month later, I get another bill with a threat of collection because my bill is seriously pas due/? I wouldn't be a bit surprised to see another bill come in the mail with some more made up charges.

I have had Republic Services for a number of years and have had more instances than I care to remember regarding missed trash removal, today's will be my last.
I paid to have a king-size mattress and box spring removed and was told I had to wait a week when scheduling, I paid my $30 and stored the mattress until the specified removal date. This unsightly mess was not removed on the day it was scheduled and when I called that night I was told it would be removed. The next morning it was still not removed with my normal pick up so I called again and was told a supervisor would call me back. 3 hours later I called back and asked to speak to a supervisor who told me it would be an additional 3 days before this mattress could be removed.
We are still recovering from Covid-19 as a community and an old mattress on the side of the road is a health risk and makes me look like an inconsiderate neighbor. I am so very tired of dealing with the supervisors and drivers for this company.

I am moving and I called to cancel services. I have to use them where i am moving to as they are the only provider in the area I am going to. I am all the way paid up and will have a zero balance. Excapt i was just told that they charge $100.00 per bin removal charge, as well as a $60.00 service fee to cancel. I was very upset about this as no one ever told me about this, i never signed anything agreeing to it and they have no right to surprise bill. This is after paying a startup fee when i started services a year ago. $260.00 to cancel garbage services. That is more than 6, months' worth of payments for their service. That is absolutely insane. When i got upset they said that it was actually, (suddenly) $50.00 per bin, so it will only cost me $160.00 to cancel. That is still not acceptable. Absolute scammers.

I tried calling 3x to cancel my services and the customer rep said they will ask the account manager (Xaviar Bankhead at Western Way, Jacksonville FL) but he did not called back after the 4th day. He said he was on vacation! Ok so nobody can cancel their services when the account manager or rep is on vacation...!
Secondly I sent in the official letter to cancel. He received the letter but he said it needs to be CERTIFIED LETTER and the reason he said was that it needs be acknowledgement of them receiving the letter. He already received the letter in the first place and with many emails correspondence he still insist of certified letter!
They are trying to delay the cancellation date so that they can charged me for more pick up.
What a horrible company policies and very bad account rep! Never ever go to this company for your trash services. And oh they required 3 years of contract. They never mentioned that when you sign the contract!
Very angry and dissatisfied customer

Willie

I been using their services for 3 years, never missed a payment. Then i had a family emergency, then was late on my payment for last month, they didn't pick up my trash for a week, i called them, told them that i will pay for the services can you guys pick up my trash. Then they charged me 35.00 for to restart my services. I called a lady to talk about the 35.00 fee, she was rude! Give me a attitude. I been loyaled, but i'm gonna start looking for other companies in my area.

DO NOT, I repeat DO NOT use this company. Your garbage will not be picked up, customer service will not help with the problem and there is absolutely nothing you can do. I cannot stress enough the amount of phone calls you will make and the run around you will receive. Whatever price they offer will not be worth the aggravation, you may as well not have any trash service… that is what their service is equivalent to.

This is the worst company I have ever dealt with when it comes to trash services I've only lived at my house for 2 months and they've already charged me $1,000 because I had them move my dumpster to the other side of the yard because they're tires were putting such deep crevices that somebody could have tripped and broke a leg and they're still charging me for it and when they did move it they put it in front of my gate so I still had to get all my neighbors out to move it so I could leave my house worst company I've ever ever dealt with. And when I spoke to a manager to try to make it right the only thing they did was take half off that's still a lot of money for a trash service that's not making a situation right

Remodeling a old house and was in need of a dumpster. After multiple phone calls and WEEKS of waiting we finally received a dumpster. However when it was time to empty the dumpster we were told that they couldn't dump that much weight and the materials that were in it. We made sure to specially tell them what the dumpster was for and how much weight would be in it. We were assured that it would be okay. However we were told we would have to remove all the material from the dumpster before they could come get it. So we ended up having to pay for the dumpster anyway but got to put nothing in it. So I called today to have it removed from the property and I am once again playing "call and wait". Please don't do it. Don't be scammed and waste your money like we did.