Requireit.co.uk

I tried to return an item using Require IT supplied prepaid return label, the barcode on this label was not recognised at the post office and after several failed attempts at an established local post office, I contacted Require IT via eBay (purchased from eBay) to investigate why the barcode was not recognised. The post office kindly took a photo of the error and this was forwarded to Require IT as proof that the barcode simply was not recognised. Note that I have returned other items from other sellers on eBay using their return label at the same post office with no issues.

Require IT kept on insisting that their barcode was valid and checked by eBay and in the end suggested that I pay for the return and that this would be refunded.

At some point, the communication with this company became very unprofessional, with one of their representatives threatening to "block me" on eBay! I was also accused of not telling the truth, although I kept records of all the communications automatically logged on eBay.

In the end of this time-wasting communication with this company and out of pure frustration, I decided to take the company at their word and pay the return cost.

The item was successfully returned, but Require IT refused to refund the postage cost. Throughout the communication with this company, mostly via eBay, I have been referred to as "ignorant" and "playing the victim". I see this as entirely unprofessional, and due to the fact that I have now lost money, and treated with contempt, I cannot recommend or give this company a positive review.