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Reservation Stays has a rating of 1.1 stars from 235 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Reservation Stays most frequently mention customer service, credit card, and third party problems. Reservation Stays ranks 428th among Hotels sites.
I made my reservation then I read the reviews which made me worry a lot thinking that it's a scam. So I promised to make this review if everything goes well. And it did! The whole process went through very smoothly
Tricked into using their site when I thought I was using the hotel site to book. Up-charged massive fees and "tax recovery" BS. Within 24 hours, I realized my mistake and when I called to cancel, I spoke to 3 different service representatives who gave me 3 completely different explanations. They assured me a supervisor would review my complaint because they would not allow me to cancel. I forced the 3rd rep to cancel and was told I would not receive a refund. My cost was $1,578.26. They sent me a voucher for 1/2 of the initial price. To use in the future. They are a joke, but they seem to be getting away with it so far. I disputed the charge with my credit card company and was told there have been other complaints about them. AVOID THIS VENDOR AT ALL TIMES.
I have never had such a terrible experience booking a trip. I was unable to trace my booking through the hotel and was told my name was spelled incorrectly in their system. (The name on my itinerary was spelled correctly indicating whoever booked the hotel on behalf of Reservation Stays messed it up.) I called the Customer Service number and this was easily taken care of. When I was sent my itinerary I noticed the number of adults booked for the trip was incorrect, as I had booked it for three adults instead of the listed two. I had called the hotel to confirm our room held up to four people, and was informed that the price of the room is standard and we would not be charged additional fees to add a third guest to the reservation but needed to make this modification through our Third Party we booked the trip through. I called the Reservation Stays Customer Service number again and was told this would be fixed after agreeing to pay a $30 fee. I was then told a month later that the request to add a third person to our reservation was denied. When I called to find out why, I was told a different reason why each time I called (I had gone back and forth with the Customer Service number and the hotel). At the end, the only answer they could give me was that their Travel Partners made a decision and as per policy once a decision is made it cannot be revoked/modified. I was told nothing other than "the Travel Partners made the decision and that's that." I explained how I understood it could not be changed but I needed some sort of logical explanation as to why. Thankfully we were able to cancel the booking and receive our full refund, and we will be rebooking directly through our hotel.
Date of experience: May 12, 2022
There is no phone number anywhere and they do not get back to you. I tried to cancel a duplicate reservation and they wouldn't do anything
Date of experience: July 3, 2022
Package I thought I was reserving was NOT what I was given.
Agent LIED ABOUT DETAILS repeatedly.
Reservationstays.com WILL NOT REFUND or provide any recourse.
DO NOT USE THIS GROUP OF CROOKS.
Date of experience: August 8, 2023
Cancel hotel and still fighting for refunds. No follow thru or customer service. In process of filling complaint w atty general. STAY AWAY
Date of experience: April 16, 2023
They cancelled my room and would not give my $ back. The hotel was fully booked and 4 hours from my house. DO NOT USE THEM.
Date of experience: November 8, 2022
I have just had the worst reservation booking service in my life from Reservation Stays. The reason I called this booking business was because I'd seen their phone number on the hotel's website. The Reservation Stays "reservationist" didn't know what he was doing. I had to correct him and guide him to ask me the right questions to get the billing/other information he needed. Among the corrections I had to repeat to him: that my arrival at my selected hotel would be August 14, staying just that night, and leaving August 15 -- all these problems with his comprehension AFTER I'd given him my credit card information. Before hanging up, he assured me that I'd see confirmation of all we'd discussed in an email. Guess what, despite my having corrected the dates he had wrong over the phone, the "confirmation" emailed to me still had the wrong dates! When I called Reservation Stays to have them correct the dates, I was told that the booking was nonrefundable, and the dates couldn't be corrected! They directed me to the hotel itself to give Reservation Stays approval to correct their error. But this would be yet another error on Reservation Stays's part: When I called the hotel, I was informed that the hotel couldn't correct the error because I booked through a third party. So I called Reservation Stays again, and then they told me they could do nothing. I'd have to dispute the charge with my credit card company. You can't make this stuff up. Normally I phone or book a reservation on line with, in this case, the hotel itself. I clearly was too quick to call the Reservation Stays number I believe I saw on the hotel website. I have been traveling and booking hotels for decades, and my experience with Reservation Stays is the very worst I have ever experienced. Inept beyond belief.
Date of experience: August 3, 2021
Desafortunadamente caí! La reserva que hice NO EXISTIÓ. Es un sitio Fraudulento.
Hice el pago con Paypal, pero de todos modos me cobraron y NO TUVE HOTEL.
FRAUDE!
Date of experience: November 19, 2022
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