Reservation Stays

They trick you into believing that you are on the hotel official web site - in this particular case Hilton. They charge you more than the prices on the Hotel website. Bunch of CROOKS.

This company is a SCAM! BE AWARE! I made reservations with this company, by the time I arrived, hotel didn't see the reservation. I have to pay again for my stay. Till this days it's 2 month go by I can't get my refund. They saying I have to call hotel, hotel saying I have to talk to this company. THIS PEOPLE ROBING PEOPLE..

Promished to cancel aznd refund money...But I had to get info from the hotel. Reservation knowing that hotel would not help me because I did not make the appointment. What a scam.

I missed my flight at Dulles International Airport and I called to book a hotel and the person booking the hotel booked the hotel in Dallas Airport instead of Dulles Airport.photos

I MADE MY RESERVATION ON THE PHONE BY LOOKING AT THE WEBSIDE AND STATED BREKFAST INCLUDED! WHEN I GOT TO THE HOTEL I REALIZED THEY LIED TO ME AND BREAKFAST WAS NOT INCLUDED AND END UP PAYING FOR IT MY SELF. I SEND AN E-MAIL TO THE SUPPORT GROUP AND THEY STATED I AM WRONG AND I AM NOT ALLOWED TO CONTACT THEM ANY FURTHER. DO NOT RESERVE ANY HOTEL WITH THEM.

Was desperate to book a last minute hotel stay and thinking I was using bookings.com. My original hotel canceled reservation in person due to the refugees coming to NYC. My original hotel turned into a shelter. This hotel reservations was suppose to be for my daughter's 17th birthday celebrations with her friends. I spoke with someone from what I know learnt is reservations stay and booked a room at "The Stewart Hotel" in the heart of Times Square NYC upon arrival to the hotel I showed them my reservations and to no avail they couldn't find any trace of the reservations. The rep at the hotel said because they were short staffed and it's showing their name and a actual hotel they would honor it and all I had to pay was $300 refundable to me after check out. Days after I checked my account not only did reservations stay took $215.99, The Stewart Hotel charged me $292.99 plus the $300 fee. I called my bank to let them know that the booking company charged me $215.99 but wasn't honored when I arrived at the hotel. Now it's being investigated. I'm so freaking upset especially reading everyone's review I really feel robbed. I called up reservations stay and spoke (Michelle) a rep who hung up on me after I told her my bank is investigating them. I called back spoke with (Anjo) who apologized and said someone can call me back or email which would I prefer I told them email so I can have proof for my bank that I reached out. So disheartening they need to get these people in jail or court and everyone who have proof such as myself needs to be compensated and refunded.

Reservationstays.com is a scam. Four months ago, I clicked on an online ad made to look like the legit hotel company's ad. Ended up calling to make a reservation with someone who struggled to understand me and input the info I gave them. I had a bad feeling after hanging up and decided to cancel. When I called back (within the hour), I was told the reservation was non-refundable and they hung up. Tried again twice, no answer. Third time, was again told it was non-refundable. I told them I was reporting this as fraud to my credit card company. They hung up. I called my credit card company and was able to shut the card down before anything was charged. Fast forward to today, when I found a confirmation in my spam folder for the Snaptravel /reservationstays.com reservation. I called the hotel directly and they said I had a reservation through Booking.com that they could not cancel. Sooo... it looks to me like Snaptravel and reservationstays.com are taking info by phone and making reservations in the caller's name on legit sites like Booking.com. Since you don't know this, you're stuck dealing with them. Fortunately, when I told the hotel rep what had happened (and that my card had been canceled and there would be no reimbursement coming for the Booking.com reservation in my name), they overrode the "No cancelling third-party reservations" policy and cancelled my stay.

My experience is similar or identical to everyone here. Seems like you are booking directly to the hotel. No where in the booking does it identify a name for a third party booking agency. Hotel didn't know who they were either. Texted me a fake confirmation number. I went back and printed the actual purchase receipt and itinerary. No third party name on that either. Called my credit card company. Says was billed directly from the hotel. Hotel front desk cannot help because it's a third party. Finally after 24 hours trying to find out who I gave my credit card information to, I found a clue in one of the emails where it says do not reply to this email, it listed THE NAME of who not to reply to. It's the only area where the name is listed of the third party booking agency. Or in this case scam artists. Nice transparency right? I Contacted them. They said they started a "ticket" for my case. Doubt it. Emailed me back a few times to ask simple questions about details I had already given them. Then waited. Emailed me back, denied. If you try to email back it bounces back ticket closed.

At this point, especially after reading all these complaints, it's time for these customer severce disaster companies to be erased.

The FTC enforces federal consumer protection laws that prevent fraud, deception and unfair business practices. The Commission also enforces federal antitrust laws that prohibit anticompetitive mergers and other business practices that could lead to higher prices, fewer choices, or less innovation.

Whether combating telemarketing fraud, Internet scams or price-fixing schemes, the FTC's mission is to protect consumers and promote competition.

The FTC administers a wide variety of laws and regulations, including the Federal Trade Commission Act, Telemarketing Sale Rule, Identity Theft Act, Fair Credit Reporting Act, and Clayton Act. In total, the Commission has enforcement or administrative responsibilities under more than 70 laws.

Let's do this. It's time

Stay away! They booked the wrong hotel, completely 100% their error, and will not refund the room cost.

The webside looked like is the hotel you are booking. They change the dates of reservation and when you call they tell you your reservation doesn't have a cancelation policy so they keep your money. They are THIEFS> BE CAREFUL

Dishonest, greedy liars! DO NOT DEAL WITH THEM... EVER! They are a scam snd will do anything to get your money! Tried to cancel with 6 weeks notice and they refused!

I made a reservation via telephone, asked if the Resort Fee was included, and was told that everything was included. Then I called the hotel directly, and the hotel told me that this was not true, when I called them back they told me that I had to pay the Resort fee and that they were not going to give me the money back or assume that cost.

Hice una reserva por teléfono, pregunté si el Resort Fee estaba incluido, y me dijeron que todo estaba incluido. Luego llamé directamente al hotel, y el hotel me dijo que eso no era cierto, cuando les volví a llamar me dijeron que tenía que pagar la tasa del Resort y que no me iban a devolver el dinero ni asumir ese coste.

Booked a room for us at a permanently closed hotel and then refused to refund our money when we brought it to their attention.

DONT USE! They overcharged my credit card, I tried disputing it and they said I agreed to the terms, by the time it was said and done it would have been cheaper to book directly through the motel.

Reservationstays.com is a fraudulent company! I got a room for the price they stated, but there are over $200 in fees and a tip. They never sent an invoice with pricing so you have no idea about the fees until you see the charge on your card after the 24 hour cancellation period. I emailed Reservation Stays twice asking for an invoice and they would never provide one. I disputed this with Capital One and when Capital One reached out only then did they send an invoice showing pricing (see attached picture)…I got the room for what they stated but again $168 in taxes and fees and a $34 tip. Because reservation stays provided an invoice to Capital One. Capital One denied my dispute and closed my case stating I couldn't prove that the pricing was different. I can't prove it because I never got it! Capital One is also useless because you are not protected if you are charged fraudulently from a transaction online.
From the documentation that reservations stays sent to Capital One, I do you see that they do business and or two other names Snap Travel and Wise travel Inc.
DO NOT USE THIRD PARTY HOTEL BOOKING SITES!

Horrible business. Use a different reservation platform. Reservations stay is bad business. A nightmare to work with.

Booked a hotel reservation including the $80 refundable booking. Had to cancel for medical reasons, denied

Never book using them. They make u wait for more than an hour if u happen to have the need to call them and then they even hang up on you.

I was booking a block of rooms for a group. Initially, not told that the rooms were non-refundable. Once I asked about it, they became 'refundable' for a week after booking. When I said, I'm sorry, I'll book online because I see they are refundable online up until 24 hours before travel date, the agent suddenly found 'refundable' rooms. RED FLAG #1. As I proceeded through the process, I gave my CC. The charges were going through immediately and the CC company was asking for verification. I had this feeling in my gut. RED FLAG #2. I received my confirmation in email form. I thought phew. This was legit. Then realized I was charged in USD$ when travelling in Canada to a Canadian hotel and suddenly this 'deal' was actually WAY more expensive. I was on the line with the agent still and asked to cancel everything -- all refundable right? She said, she would 'transfer' me. After 3 min on hold. She said oh, everyone must be busy. Here's the direct number to make changes. RED FLAG #3. The direct number goes to a machine that sends you in a loop. RED FLAG #4. One of my rooms came through as non-refundable when that was NOT the arrangement. I found a different number to call and when I speak to the agent there, I receive a boilerplate paragraph about how it's a legitimate company and she is sorry but she can not make modifications to the reservation because they have a verification system. She will not answer questions. RED FLAG # 5. The hotel has verified I do have one room there but I can not get out of it or get a refund even though this is what I specified in booking. There is no recourse with the credit card company because I am receiving a product for my money.

They've rigged it to mirror a legit hotel's website and made it impossible to cancel let alone get a refund from. Should not be legal.

I had to cancel my reservation due to an illness and I was told that I had eat the entire reservation amount.

Piss poor customer service...

They cheat about my hotels, my airline and they are very unprofessional. They misrepresent everything they are selling.

This is a company that has no customer service. They are predatory and punitive. Stay away. Not to be trusted.