• Retouche

Retouche

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Overview

Retouche has a rating of 4.3 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retouche most frequently mention great job, and final product. Retouche ranks 4th among Photo Editing Software sites.

  • Service
    9
  • Value
    9
  • Quality
    9
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
4
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How would you rate Retouche?
Top Positive Review

“One Very Happy Customer”

Ron G.
6/9/19

This is my first experience with "Retouche" but it will not be my last. I give them Five Stars. They are kind, courteous, professional, helpful and could not have been more helpful to me in my time of need. My brother, a Vietnam Veteran, recently died and was buried at the Florida National Military Cemetery. Most family and friends life in Michigan. I wanted to prepare a brochure for them and came across the name "Retouche" went on line and the rest is history. They walked me through everything and were so patient with me being nearly 80. The final product was an all color, tri-fold, beautiful brochure with photos I submitted. I can't thank them enough and as I said, I shall return. Ron G.

Top Critical Review

“I agree with the rest of the reviewers”

Name N.
8/23/14

I agree with the rest of the reviewers - the company is totally unprofessional in editing and in dealing with customers. They charge your credit card before even doing anything to the photograph. Editing/retouching is so poor it looks like a high school student is doing it. Do not even start with them - look elsewhere.

Reviews (77)

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customer service (5) photos (31) 24 hours (3)
Thumbnail of user rong70
5 reviews
0 helpful votes
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June 9th, 2019

This is my first experience with "Retouche" but it will not be my last. I give them Five Stars. They are kind, courteous, professional, helpful and could not have been more helpful to me in my time of need.

My brother, a Vietnam Veteran, recently died and was buried at the Florida National Military Cemetery. Most family and friends life in Michigan. I wanted to prepare a brochure for them and came across the name "Retouche" went on line and the rest is history. They walked me through everything and were so patient with me being nearly 80.

The final product was an all color, tri-fold, beautiful brochure with photos I submitted. I can't thank them enough and as I said, I shall return.

Ron G.

Thumbnail of user richw47
1 review
1 helpful vote
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February 14th, 2018

Looking for someone online to touch up several photographs by improving the images, putting in new backgrounds, and cutting out other people. I stumbled onto retouche but could not have been more pleased. The work was professional and suite me to a tee. I highly recommend them.

Thumbnail of user larrym121
1 review
0 helpful votes
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May 4th, 2017

Excellent work that exceeded my expectations. They resolved a difficult lighting disparity when joining images from two separate photos. The finished product was a flawless outdoor photo where the people appeared natural and were compatible with the background. I would use Retouche again, and would recommend them without reservation.

Thumbnail of user allenc51
1 review
1 helpful vote
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August 4th, 2017

I have submitted photos for improvement three times and Retouche has fixed my errors or turned an object around to improve my photographs. They are personal and there is a quick turn around with the work requested.

Thumbnail of user lindseyf21
1 review
1 helpful vote
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November 8th, 2017

Paul and his team are consummate professionals and their experience so broad that they just know how your photos need to be improved, before you even ask. And they will faithfully represent as many of your editing requests that it takes, in a prompt and professional manner until you're 100% satisfied with what they've produced. I can't recommend them highly enough and i'll be using them again and again in the years to come for all my family events. Just try them out and you'll see! You won't be disappointed.:-)

Thumbnail of user thomasm291
1 review
1 helpful vote
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December 10th, 2017

Best professional quality retouching service. Been a loyal customer for 5 years. They get it done perfectly & quickly. Very professional & reasonable too! Dont waste time w other retouching services. You wont be disappointed. Thomas

Thumbnail of user mr313
1 review
0 helpful votes
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May 23rd, 2019

I have used several groups over the years in regard to photoshop and / or photo editing services and Retouche delivered the very best quality I have ever received! My projects were not simple and required a lot of detail and moving many faces and / or bodies from one photo to the final product. I have had hundreds of people look at the final photo since Retouche finished as it is framed in two spots. No one can tell who was photo-shopped in as their work was flawless, perfect, and absolutely amazing.
This group will always get my business. Defiantly five stars!

Thumbnail of user rm488
1 review
1 helpful vote
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April 12th, 2020

I used Retouche to edit one of my family photos to insert 4 different people. You would not know that they were photo shopped in the final edited photo. They did an amazing job. They provide a very quick and efficient service. I would highly recommend this company.

Thumbnail of user kayb167
1 review
0 helpful votes
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July 7th, 2019

Retouche.com did an amazing job restoring a very old, damaged black and white photo of my mother when she was 22 years old. The work they did to repair the photo as well as restore color was so natural, one would never know the photo was not originally taken in color or that it was ever damaged. My now 86 year old mother is delighted with the final product, as am I. The staff at Retouche was professional, prompt and very courteous. I would definitely use them again and recommend their services to all of my friends and family.

Thumbnail of user patriciah126
1 review
0 helpful votes
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December 26th, 2016

When my mother got married 53 years ago, for some reason the photographer chose to take her photographs In front of some very ugly buildings. On the day, it was also raining so the ground was very wet. Having tried and failed to get a company to enhance my mother's photograph, I came across Retouche. My mother always wished that the background of her photo was a garden or some nice trees instead of the unsightly buildings. When I made this request to Retouche, not in my wildest dreams did I think they could transform my mother's photograph so much! It is absolutely gorgeous. The background is now a beautiful garden with a lovely pathway. Even the sharpness/quality of the photograph has greatly improved. The new background is exactly to scale with my parents. I could not recommend this company more. I will most certainly be using them again if the need arises.

Thumbnail of user julies236
1 review
1 helpful vote
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November 30th, 2017

This is my second time using Retouche. They did a great job with my wedding photos a few years ago, so I used them again to have new baby photos fixed up to be "Christmas card ready". Once again, I am very pleased with the results!

Thumbnail of user annetteg41
1 review
1 helpful vote
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March 15th, 2018

I work in photoshop regularly, but there are still some techniques I struggle with. I sent in a photo, got a quote within 24 hours, and received a final product in about the same amount of time. Definitely worth the small investment I made. Thank you, Ill be back!

Thumbnail of user martingwynw
1 review
1 helpful vote
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November 22nd, 2016

Highly recommended! Rely on Paul for our professional retouching and he always does a great job with unlimited corrections with good communication via their website on progress of the job. I wouldn't use anyone else.

M. Williams
West End Kids

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Thumbnail of user megann3
1 review
1 helpful vote
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December 2nd, 2015

I have used Retouche twice now to edit pictures from my honeymoon and also some portraits from my wedding. Both times I have used this service they have done an amazing job at responding to my requests to the best of their ability and trying to get my pictures back to me as quickly as possible. Even after I completed an order and realized there was one last thing I meant to have edited they were happy to assist me for no charge. The website was easy for me to use and if I had a request or question I generally heard back same day or next day. The quality is extremely professional and fairly priced. I can't say enough about how positive my experience with them has been and I would definitely use them again!

Thumbnail of user coryz2
3 reviews
1 helpful vote
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January 14th, 2017

I asked Retouche to remove glare from the glasses of a dear friend of mine and it was done unbelievably quick and to perfection. Paul is amazing! The best part about them is their attention to customer service. I had an issue downloading my finished pic and Paul worked diligently with me until it was resolved. I am a business owner myself and know full well the importance of ensuring my customers have a great experience so it was refreshing to work with someone who was equally concerned in making sure I walked away fully satisfied. Kudos Paul and you can depend on me coming back every time I need something retouched!

Thumbnail of user wencheh
1 review
1 helpful vote
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March 28th, 2019

Super easy to use their site, and they don`t charge anything before you`re 100% satisfyed. Good communication and quick answering my e-mail each time, even though we are in total different time sones. I had a quite big order and they managed to get it ready in 24 hours.

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Thumbnail of user michellee36
1 review
1 helpful vote
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December 7th, 2016

This service provided by the retouche team is so great! Every picture hanging in our home has been 'retouched' which gives our photos a nice finished, cohesive and professional feel.

For my most recent order, my husband and I had some professional pictures taken which we wanted to use for our Christmas cards. In less than 24 hours I had all 5 pictures back and they looked great!

Thanks for taking care of us!

Michelle and Ben

Thumbnail of user es1553
1 review
1 helpful vote
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October 9th, 2017

They were able to work wonders with a photo when others were telling me it couldn't be done. Very impressive results. The business model also works well because there's a watermark on the photo until you are satisfied with the edits. Will use them again in the future and I highly recommend.

Thumbnail of user sallyh69
1 review
1 helpful vote
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December 7th, 2017

I am over the moon with the final result of my special Christmas card project. I commissioned Retouche to turn a black & white picture of a little boy to color, then add him to a color picture with a little girl. Paul did not disappoint! Not only was Paul able to get it done in record time, but the final picture looks so authentic that Im certain everyone will be wondering if the two in the picture really shared that moment together. Job well done and Ill be using Retouche Services again.

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Thumbnail of user jbs4
1 review
1 helpful vote
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December 3rd, 2016

I am writing a book about the life of a dog. I had photos which were 35-45 years old. After contacting Retouche, they taught me what needed to be done before sending them the photos. They did a great job; they removed glare, removed an unwanted arm and hand in the photo, and enhanced the color. I thank them.

Thumbnail of user codyc35
1 review
1 helpful vote
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December 11th, 2017

I am very picky and Paul worked through everything with me in a timely and patient manner. They are also creative and helped me achieve everything I wanted. I will be coming back to them for future work. Highly recommended.

Thumbnail of user namen2
1 review
4 helpful votes
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August 23rd, 2014

I agree with the rest of the reviewers - the company is totally unprofessional in editing and in dealing with customers. They charge your credit card before even doing anything to the photograph. Editing/retouching is so poor it looks like a high school student is doing it.
Do not even start with them - look elsewhere.

Tip for consumers:
Don't deal with them.

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Thumbnail of user harmonj4
1 review
2 helpful votes
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October 25th, 2016

I did, it seems, make a mistake in my initial submital to Retouche however my attempts to correct my error were ignored with responses totally indifferent of any effort to correct my intent.

The final product although it did include a correction I had not requested was marginal at best even with the inclusion of some repeatedly requested corrections.

Bottom line, I have received equal or better work for other more complex projects at a much less price and a more rapid response time. I used Retouche only because I lost tract of the previously used firms. I will definitely expend more effort to locate other sources for any future projects.

Communications with Paul, who seems to be the primary spokesperson for Retouche, are difficult at best. He seems to be rude and totally indifferent to any thought of the customers wishes.

W H Jones

Thumbnail of user pault79
Paul T. – Retouche Rep

Harmon I double checked your order - pic was approved, minor additional request you made 0 was implemented. I do not see anything you asked that we didn't do... I am confused and surprised that you got negative experience. Contact us again if the pic you approved is made in a different manner than you need. If you are asking about bright areas - I clarified that totally white (overexposed areas) technically cannot be made darker and recover details - they are lost, if this is the issue. I supposed that I was clear bout this limitation from the beginning.

Thumbnail of user kreem
1 review
3 helpful votes
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October 13th, 2015

Worst customer service ever! I uploaded a picture of me and my daddy that just passed away, I wanted repaired for his obituary. It's the only picture I had of the two of us together ( I actually mentioned this in note to them) The response I received back was rude so I commented on that fact, only to get a even worst response. The person's name was Paul he was nasty and unapologetic. Their bootleg website wouldn't let me delete my picture or information from the site. Don't waste your time or money with them especially if your a person of color they don't want our business!

Thumbnail of user pault79
Paul T. – Retouche Rep

Kree, I do not think that simple answer 'No, not doable' is rude. It is neutral. Sorry that the task was beyond our ability.

Thumbnail of user marym119
1 review
3 helpful votes
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June 9th, 2014

I sent one photo to them for editing; it took seven days for them to complete the job. Because of the wait, I thought they would do a great job, but that wasn't the case. The photo didn't look much better than the original that I sent them. When I made my comments and asked for revisions, the artist told me that there wasn't anything else he could do because of the quality of my original. I was so frustrated that I just approved the work and paid them - I was in tears because I had hopes they would help with a photo that is important to me. Based on my dealings with them, they don't respect the customer at all. Interestingly enough, I had another company edit my photo and it looks great!

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Professional photoshop retouching services. Photo editing for photographers. Free Trial and retouchers online. USA.

Company Representative

Thumbnail of user pault79
Paul T.

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