• Retouche

Retouche

Write a Review

Overview

Retouche has a rating of 4.3 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retouche most frequently mention great job, and final product. Retouche ranks 4th among Photo Editing Software sites.

  • Service
    9
  • Value
    9
  • Quality
    9
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
4
See all photos
How would you rate Retouche?
Top Positive Review

“One Very Happy Customer”

Ron G.
6/9/19

This is my first experience with "Retouche" but it will not be my last. I give them Five Stars. They are kind, courteous, professional, helpful and could not have been more helpful to me in my time of need. My brother, a Vietnam Veteran, recently died and was buried at the Florida National Military Cemetery. Most family and friends life in Michigan. I wanted to prepare a brochure for them and came across the name "Retouche" went on line and the rest is history. They walked me through everything and were so patient with me being nearly 80. The final product was an all color, tri-fold, beautiful brochure with photos I submitted. I can't thank them enough and as I said, I shall return. Ron G.

Top Critical Review

“I agree with the rest of the reviewers”

Name N.
8/23/14

I agree with the rest of the reviewers - the company is totally unprofessional in editing and in dealing with customers. They charge your credit card before even doing anything to the photograph. Editing/retouching is so poor it looks like a high school student is doing it. Do not even start with them - look elsewhere.

Reviews (77)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) photos (31) 24 hours (3)
Thumbnail of user johnm1271
Pennsylvania
1 review
1 helpful vote
  • Send Message
January 11th, 2018

We only had a few old deteriorated photos of my grandparents and thought we would give Retouche a try. It was worth every cent! Working with Paul at Retouche was a personal, caring, and quality experience. Retouche is now my go-to place for any and all photo restoration.

Thumbnail of user cams7
California
1 review
1 helpful vote
  • Send Message
December 6th, 2016

2nd time using retouche.com for a photoshop extraction job -- the extraction was as detailed as I needed and also when I ran into problems with my bank card not going thru, the company was extremely helpful in making sure my transaction went through as quickly as possible, which was much appreciated on a tight deadline. Many thanks!

Thumbnail of user natashat24
New York
1 review
1 helpful vote
  • Send Message
December 26th, 2017

This is by far the best photo retouching service I have ever used. Paul will work with you until you are happy with your photos. I stumbled across his website just by doing a simple search and I must say I am so lucky that I was able to do so. I am very particular about certain things that I see in my photos and Paul was able to bring the photos back to life. He's very professional and courteous and his attention to details and feedback are awesome. And also you don't pay until you are completely satisfied with the work. I will DEFINITELY use this service again in the future. Thanks again Paul.

Thumbnail of user nicolasl7
Canada
1 review
0 helpful votes
  • Send Message
June 22nd, 2017

We've used Retouche services a couple times in the last year and I must say these guys are true professionnals. They listened to the specifications we were asking for and the results were great. I would recommend them anytime!

Thumbnail of user nikkik12
Australia
1 review
0 helpful votes
  • Send Message
November 22nd, 2016

The team at Retouche always provide a quality outcome and are reliable with delivery. Our company has been using the service for around 4 years now and we are always very happy with the results that the team deliver. Having the option of an express service or standard service is very helpful and being able to upload your images and mark up notes in one easy to use system, is a super easy process. What we love the most is if you need to work on something out of hours, you have piece of mind that you can have the freedom to upload at your convenience and know that the job is underway. We have always been really happy with the final results which always look amazing! Overall an excellant service and team.

Tip for consumers:
Provide the team with clear and specific notes on your images as this helps them.

Service
Value
Quality
Thumbnail of user deannaf5
Oregon
1 review
1 helpful vote
  • Send Message
December 16th, 2015

I worked with Paul. Submitted 28 wedding photographs from a terrible photographer and he was able to salvage every one-color correction, blemish correction, item removal, "degreasing" faces, enhancing eyelashes... you name it, he could do it. They charged $292.32 for the full order and I was able to continue giving feedback on each and every picture until it was exactly how I envisioned it.

Thumbnail of user belindaw54
Australia
1 review
0 helpful votes
  • Send Message
November 24th, 2019

A friend recommended Retouche to me after I received our wedding photos back and some of them needed fixing (crooked horizon, no colour in the sky etc.)
After the Retouche team reviewed them they gave me an estimate to fix up all the problems and I was absolutely amazed at how fantastic our wedding photos now look. They all have beautiful colours in them, they even straightened the horizon and were able to put colour and detail back into these photos. The talented team were even able to take out background cars and recreate the scene without it looking obvious. I highly recommend this company, I have had a very positive experience with them. - THANK YOU SO MUCH

Thumbnail of user alik61
Nigeria
1 review
1 helpful vote
  • Send Message
December 3rd, 2016

I came across Retouche through google search. Among many others that provide similar services, Retouche had the most user friendly online platform for uploading the photos and requesting a quote for customized photo enhancements.
Each uploaded photo had a dedicated note area where we could explain what modifications/improvements to be made.
Paul surprised us with his outstanding skills in understanding our requirements and implementing them
Results exceeded our expectations and the final outcome was perfect.
We used the photoshopped for our organisation yearly calendar.
I highly recommend to use Retouche services and I will personally do again in the future.

Service
Value
Quality
Thumbnail of user jl224
New York
1 review
1 helpful vote
  • Send Message
November 8th, 2017

Paul did an amazing job with my wedding photos. He revised my photos numerous times until I was completely satisfied. The photos are beautiful and exactly how I wanted them. Thank you, Paul! I will definitely be back with more photos.

Thumbnail of user gillettsg
Australia
1 review
1 helpful vote
  • Send Message
November 22nd, 2016

We have been dealing with Retouche for a few months now and have found them easy and efficient to work with.
Correspondence is quick and the images we get back are exactly what we want.
Would recommend Retouche to any business.

Thumbnail of user chrisw141
Virginia
1 review
1 helpful vote
  • Send Message
December 16th, 2015

As a gift for my wife and mother-in-law, I had Retouche add color to some black-and-white family photos. I had details on the coloring of the people, places and clothing in the photos and Retouche worked with me to match each color as closely as possible, including several revisions as we tweaked and edited. The photos came out beautiful and I know my wife's family is going to love them. I would definitely use Retouche again for any special photo projects.

Thumbnail of user rhondaf30
Arizona
1 review
2 helpful votes
  • Send Message
November 18th, 2017

What fun to "tweak" a cute holiday picture to make person christmas cards rock!
Very professional, fast, reasonable monetarly great company. This company has skills to make picture just right. Will use again and recommend them!

Thumbnail of user norai3
Canada
1 review
1 helpful vote
  • Send Message
December 28th, 2016

Thank you for the amazing work done on my wedding pictures. I am glad I found you, I can now look at them and be happy. I didn't think you would be able to enhance them the way I wanted, but you definitely rose to the challenge and delivered big time. Thank you

Thumbnail of user toddg27
California
1 review
0 helpful votes
  • Send Message
December 17th, 2016

I have used Retouché for several clients... and in all cases the results were outstanding! Service was prompt, retouching was exactly what I needed, and fees were within budget. I especially appreciate that proofs are provided for client approval, involving clients in the process and ensuring satisfaction. Additionally, Retouché is responsive in answering questions and offering suggestions throughout the process. Thank you!

Service
Value
Quality
Thumbnail of user lennarta
Denmark
1 review
1 helpful vote
  • Send Message
December 2nd, 2016

I have used retouche.com several times now and man they are good at editing pictures. The Pay system uses PayPal and you first Pay when you are satisfied with the pictures. You have communication all the way from estamating to checkout. I highly recommend all Who needs a serious Edit of pictures to use them.

Lennart, Denmark

Thumbnail of user joans321
Minnesota
1 review
0 helpful votes
  • Send Message
November 13th, 2019

Retouche did such an impressive job on editing my photo! I had a lot of editing to be done and they did exactly as I had requested. Their pricing was reasonable as well. The website was easy to use to upload my photo and they were very prompt in getting back to me. I will most certainly be a return customer and recommend them to others.

Thumbnail of user marym119
California
1 review
3 helpful votes
  • Send Message
June 9th, 2014

I sent one photo to them for editing; it took seven days for them to complete the job. Because of the wait, I thought they would do a great job, but that wasn't the case. The photo didn't look much better than the original that I sent them. When I made my comments and asked for revisions, the artist told me that there wasn't anything else he could do because of the quality of my original. I was so frustrated that I just approved the work and paid them - I was in tears because I had hopes they would help with a photo that is important to me. Based on my dealings with them, they don't respect the customer at all. Interestingly enough, I had another company edit my photo and it looks great!

Thumbnail of user nadiam23
Canada
1 review
1 helpful vote
  • Send Message
July 26th, 2017

They were able to change the background of my wedding photo. The price was reasonable and the service was on time. They kept in touch with me when I was looking for a small retouch and only charged once I was satisfied. Thanks!

Thumbnail of user jacks436
Utah
1 review
2 helpful votes
  • Send Message
January 19th, 2016

Wow! Horrible! I submitted 4 photos. They said it would take 8 days. After the 8 days they notified my that my photos were ready. I looked at my account and nothing had been done. I sent them an email and said that nothing had been done to my photos. Paul responded with this, "I am sorry that you are blind!" I responded and said unless he was seeing something I wasn't, I'm not blind and then I pointed out one obvious change that hadn't been made (none of the requested changes had been made). Within seconds he sent me the revised photo with the one change and said, "this pic is fine now" (don't know why they wanted 8 days to make the changes). I pointed out all the other changes he hadn't made and after a few more rude comments from Paul I stopped responding. Then he had the nerve to charge me - since they require your credit card information before they start. I had to cancel through my credit card company.

Thumbnail of user stevec213
California
1 review
0 helpful votes
  • Send Message
June 22nd, 2017

We've been using Retouche for years now and the quality of the services were and always are Top Notch! The prices are fabulous as well as the staff and they are always there to help you, listen to you to meet your goals, and improve your pictures until you're happy. In our field (record label/Music production) we need the best for retouched pictures but we want them to be natural as well and not overly-processed like many others do. But Paul and the team are masters at delivering the best naturally looking amazing pictures...! Amazing job guys, we are like looking forward to what's next!

Thumbnail of user jenniferh233
Florida
1 review
1 helpful vote
  • Send Message
December 1st, 2016

After years of spending way too much money and time hiring professional photographers to take photos of my product I found the best alternative in Retouch! I have been using their photo editing services for several years and I'm very impressed with the quality and quick turnaround. All I have to do is take my own photos on my amateur camera upload them to the Retouch site and. Voilá I get back the most gorgeous photos! Professional quality, quick turnaround and a fraction of the cost!

Thumbnail of user nomaana
Texas
1 review
1 helpful vote
  • Send Message
November 22nd, 2016

I had several photos I needed to be photoshopped and needed it in a couple of days. These guys and awesome prices so I went with them. They have a 25% surcharge if you do a rush order. The original prices are so good that I always get the surcharged prices because I like to have the photos fast. You can leave detailed notes of what you want and if you don; t like the first result you just leave more notes and they do it over again in a few minutes. (I do this several times to get the best result). They are very patient and make sure you have exactly what you have in mind. Even after my order was complete I noticed something needed tweaking and they did it in 10 minutes. Great guys here. I'v used them a couple of times in the future, will do again.

Also I take my photos with a iphone 6s and the results I get out make it look like I took my photos with a professional cam.

Service
Value
Quality
Thumbnail of user cb151
Hawaii
1 review
0 helpful votes
  • Send Message
December 15th, 2016

Paul was very attentive to my quote request. I asked for the 1-day service, and I received my 13 photos: re-touched, cropped, lightened, softened - all within HOURS. Plus, he took my change requests through in a prompt and professional manner. I am a Marketing Major who needs photos touched up often. Rather than going to a professional studio, I take the photo with a cell phone and send them to Paul at Retouche Studio, Boston. MA., 1-877-6RETOUCHE. He turns them into QUALITY photos that looked like they were taken at a portrait studio that would cost $1,000s. Retouche is so reasonable that I am sending all my photos here. I cannot believe the turn-around and the quality. I feel like Retouche is a diamond in the rough! I am very meticulous and their work impressed the heck outta me!

Thumbnail of user brianp111
Illinois
1 review
0 helpful votes
  • Send Message
January 24th, 2017

Awesome job! These guys are the real deal. Handled my request perfectly. Very good communication and fast turnaround time. Very pleased! Will use for all my photoshop needs.

Thumbnail of user bv26
California
1 review
1 helpful vote
  • Send Message
August 5th, 2016

Retouche.com is somewhat fast on the turnaround of your photos, if you pay for it. However, the normal things that you think any Photoshop editor would fix they do not. Retouche.com allows you to ask for your edits which apparently must include everything all at once and the most obvious things you don't think should be "asked for."
The most aggravating thing about Retouche.com is their customer service. Be sure that you have a lot of time allotted to looking after their edits. Why? Well they will email you that they are ready, and then email you a reminder. If you do not approve then they send you an email that they will delete your photos and still take your payment. I have used other services like this before and have never felt so pressured or to be honest, threatened. It is my belief that Retouche.com doesn't care for customer service or that some of their reps lack the knowledge of the English language in order to respond without sounding completely rude.
I wish I would've read other reviews so I would have known NOT to use this service.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Professional photoshop retouching services. Photo editing for photographers. Free Trial and retouchers online. USA.

Company Representative

Thumbnail of user pault79
Paul T.

How do I know I can trust these reviews about Retouche?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Retouche?