• Retouche

Retouche

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Overview

Retouche has a rating of 4.3 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retouche most frequently mention great job, and final product. Retouche ranks 4th among Photo Editing Software sites.

  • Service
    9
  • Value
    9
  • Quality
    9
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
4
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How would you rate Retouche?
Top Positive Review

“One Very Happy Customer”

Ron G.
6/9/19

This is my first experience with "Retouche" but it will not be my last. I give them Five Stars. They are kind, courteous, professional, helpful and could not have been more helpful to me in my time of need. My brother, a Vietnam Veteran, recently died and was buried at the Florida National Military Cemetery. Most family and friends life in Michigan. I wanted to prepare a brochure for them and came across the name "Retouche" went on line and the rest is history. They walked me through everything and were so patient with me being nearly 80. The final product was an all color, tri-fold, beautiful brochure with photos I submitted. I can't thank them enough and as I said, I shall return. Ron G.

Top Critical Review

“I agree with the rest of the reviewers”

Name N.
8/23/14

I agree with the rest of the reviewers - the company is totally unprofessional in editing and in dealing with customers. They charge your credit card before even doing anything to the photograph. Editing/retouching is so poor it looks like a high school student is doing it. Do not even start with them - look elsewhere.

Reviews (77)

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customer service (5) photos (31) 24 hours (3)
Thumbnail of user kimm51
New York
2 reviews
10 helpful votes
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February 8th, 2014

I had a frustrating experience with a recent order I placed with them. I requested revisions on several photos, where they hadn't addressed the original requests for changes or let me know that they were unable to implement the requested changes. After that, the order seemed to stall and they were non-responsive to my attempts in contacting them regarding the status of the order.

They ended up "completing" the order, and while they did address several changes I requested, there were several that they didn't. I wasn't enjoying my experience working with them, so I just figured I would contact another company to finish making the changes that this company would not or could not.

My overall impression was that they were unprofessional and have poor communication/ customer relation skills. It also seemed as if they wanted to do the least amount of work possible and just assumed you wouldn't notice. I recommend working with another company.

Thumbnail of user siak2
Australia
1 review
1 helpful vote
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July 10th, 2017

Paul was absolutely amazing. He delivered a perfect result within the specified time!
He responded to my emails almost instantly even with the time diff here in Australia.
Will be back again!

Thumbnail of user shannonc70
New York
1 review
1 helpful vote
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December 15th, 2016

I had two orders completed by retouche. One was a gag gift of a picture photoshopped into a poster it came out perfect it was hilarious! The other was a picture of my son and two daughters, but I wanted it just of my son for part of the Christmas card. It came out perfect you could not even tell that it was photoshopped. Everything was done on time Will definitley being using them again for any retouches, photoshops or restorations needed.

Thumbnail of user eleanorb35
Australia
1 review
1 helpful vote
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March 20th, 2019

Fast turnaround, value for money and quality work produced. The team kept me updated the entire process and we are very happy with the outcome. Will be using this service again.

Thumbnail of user margij1
Mississippi
1 review
1 helpful vote
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November 4th, 2017

I was happy with the quick response. Took only a few days from start to finish.
Very happy with the quality. Definitely will use in future and refer others.
Margi

Thumbnail of user rond260
Australia
1 review
0 helpful votes
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March 23rd, 2020

I gave Retohche a torn damaged black and white photo and it was retouched magnificency comments like I gave you a damaged photo and it came back looking like a masterpiece. A restoration to be proud of thank you so much.

Thumbnail of user ls173
Oregon
1 review
1 helpful vote
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February 10th, 2018

I've used Retouche for several images I've needed clipped out from the background. They've done a great job with them, including the hair. Recommended.

Thumbnail of user janb153
Virginia
2 reviews
5 helpful votes
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March 15th, 2018

As the owner of a somewhat unconventional company I need intensive portrait photo treatment. From my very first contact with Retouche, I felt welcomed and appreciated. It's been a great pleasure doing business with them and communicating with Paul and they come highly recommended. After explaining what I was looking for, a price was set up, including one for rush orders. In cases where some additional retouching was requested by me, this was done without any complaints. I'm no computer genius but the system used for uploading pictures, payments, reviewing pictures and providing feedback is super easy to use, even for me. Most importantly I have almost always been very happy with the results and in cases where I was not completely satisfied, my feedback was taken seriously and improved results were offered until I was completely satisfied. The time I save by using the services of Retouche is very well worth it and I have not been able to find a company offering similar services at a better rate. Met vriendelijke groet - Best regards.

Tip for consumers:
Company capabilities worth a try!

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Thumbnail of user padraigo1
Ireland
1 review
0 helpful votes
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May 14th, 2019

My mother only has one picture of my grandmother that is in black and white and I wanted to get colour out into it, Paul did an amazing job he really brought my grandmother to life my mother is absolutely thrilled with it, I would highly recommend you to use their service because I know for sure I will be

Thumbnail of user justinh96
California
1 review
0 helpful votes
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December 10th, 2016

Paul is incredibly detailed and patient. Have done several projects and the work is always prompt and respectful. It's amazing how he can bring old photos to life.

Thumbnail of user daniels301
Georgia
1 review
1 helpful vote
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June 29th, 2017

I worked with a Gentleman named Paul. He read my requests and asked specific, targeted questions. He check for understanding and offers a 24hr RUSH Turn Around Time for just 25% More on My Individual Request. You would NEVER know the photo I hold today, was actually done as a Black and White. Paul worked tirelessly into the night to get my photo completed. My wife wanted a photo of her cousin, Colorized to send back to England. I thought I was facing MORE MONEY, but I was not. I explained we needed an 8 x 10 version and a 4in x 2.5in for her family wallets. Paul reduced the wallet size and gave it a beautiful white boarder! He reduced the size, while maintaining Hi Resolutions on BOTH Images.
LOOK NO FURTHER, look past the fluff and you can clearly see Retouche.com, is THE ONLY CHOICE for business, or personal use.
Read their sight and truly see how talented this group really is.
Pricing was extremely reasonable! Thank You Paul ~

Thumbnail of user rg29
Canada
1 review
4 helpful votes
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November 19th, 2014

I uploaded a couple pics from a mini family portrait session. I didn't like how my pictures came out but I put so much work into them including new clothes and shoes. I wasn't happy with them and thought there was nothing I could do. I researched photoshop and came across Retouche.com. I figured I would give it a try. First of all, when you ask them to edit it. You must be very specific. I just said a few things. Then you get the edited picture back for a review, if you don't like it then there is a improve button. Then they do it again. I added more and more and he did it no problem. They moved a whole person over a couple inches. They changed the color of shoes to match. They edited out weird shadows. They fixed flyaway hairs and hairs in front of the face. They whitened teeth. They did a great job in a short amount of time. This was only for 1 picture, I can't imagine how the process would be for 50+ photos though. I was so picky and they worked with me and now I LOVE my family picture. Thanks retouche.com!

Thumbnail of user amandam102
Connecticut
1 review
1 helpful vote
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December 2nd, 2015

HEY ALL! I WANT TO TELL YOU THAT THIS COMPANY IS SO SO ACCOMMODATING, SO EASY TO DEAL WITH, SO CLEAR AND SIMPLE TO WORK WITH THEY DONT CHARGE U UNTIL YOU ARE 100 PERCENT HAPPY.
THE WORK THEY HAVE GIVEN ME HAS SURPASSED MY VISION FOR MY IMAGES.MY CLIENTS ARE OVER THE MOON WITH HAPPINESS
THANK YOU THANK YOU THANK YOU! :): )

AMANDA

Thumbnail of user gildaa1
Illinois
1 review
1 helpful vote
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July 10th, 2017

I've used the services of Retouche to clean up my photos and distracting items. I couldn't be happier with their services. I would use Retouche again for any of my photo needs.

Thumbnail of user dirkm26
Canada
1 review
2 helpful votes
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December 28th, 2016

I have used Retouch once and I will be using them again. They are very quick and professional and saved me hours and hours of time.

Highly recommend.

-Dirk-

Thumbnail of user bethanym26
Connecticut
1 review
1 helpful vote
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November 1st, 2017

Sometimes deadlines come up and I just can't fit jobs into my own retouching schedule. Retouche always gets the job done quickly and beautifully.

Thumbnail of user julies140
Texas
1 review
1 helpful vote
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December 5th, 2016

Retouche did a great job of touching up my family photo. It was so good that I'm also using it for our Christmas cards.

Thumbnail of user adrianc40
Illinois
1 review
0 helpful votes
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December 13th, 2016

Every time I work with retouche it's a awesome job done. I have used them several times and they never disappoint. A+ company!

Thumbnail of user angelam145
Colorado
1 review
1 helpful vote
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December 7th, 2016

I enjoyed working with Retouche. They were quick and did a great job with my portraits. Definitely would recommend.

Thumbnail of user kaitlync17
Illinois
1 review
3 helpful votes
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January 31st, 2019

They canceled our order because we didn't approve the photos in 20 minutes or less. They were extremely rude.

Thumbnail of user petera66
Mississippi
1 review
5 helpful votes
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July 8th, 2015

This is outrageously poor business. Horrible, rude and very poor customer service. Avoid at all costs!

Tip for consumers:
Avoid at all costs.

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Thumbnail of user harryh121
Florida
1 review
1 helpful vote
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March 10th, 2019

They were able to unite 2 photos to appear as they had been taken together. It will make a great gift.

Thumbnail of user kennethn20
Florida
1 review
1 helpful vote
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January 11th, 2018

Exactly what I asked for, 2nd job was vague so I left it up them and it came out grear.

No time for a hundred characters, big turn off, change that.

Thumbnail of user courtenays2
Idaho
1 review
0 helpful votes
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April 10th, 2019

Excellent product and excellent customer service. I will definitely use retouche.com in the future, and recommend their service without hesitation.

Thumbnail of user paulb44
Georgia
2 reviews
2 helpful votes
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December 2nd, 2015

We have been using Retouche for years now and they never disappoint. Any issues are always corrected fast.

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Professional photoshop retouching services. Photo editing for photographers. Free Trial and retouchers online. USA.

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Paul T.

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