Retro Stage

If you need to make a return, as I have, get ready to have your money taken and your emails blocked! I have tried seven times now to send them the required information about my return and tracking number on the dress I've already sent out in the mail and all my emails have been rejected and blocked. Any time I send an email not including this information about how frustrating it is, they only reply by asking for the information again. So basically I just got scammed out of $50.00 CAD because they think if they block my emails they can say they have no proof that I sent it. Going to have to dispute this with PayPal. I am appalled, Retro-Stage! Plus, the clothing isn't nearly as polished as I expected for the price.

I ordered a dress from the site and received a parcel from China with a dress that looked nothing like the picture. It is poor quality, saggy and the measures are not even the same as they advertise.

There are no labels on the dress and no way to track where it has been produced, which makes me worried that it has been produced using child labour. It is evident that they don't want the production place to be known.

I wanted to return the dress but they won't let me get a refund unless I pay for the return myself. The return costs the same as the dress and is not worth it.

My dress is really pretty! I love the cut of the bottom of the dress, it looks really cool. The overall quality is fine. It has a bit of a stretch to it, but not too much. Sequins and tassels fell off when I tried it on. Which is why I won't be keeping it. I want to invest in something I can wear more than once, and I don't see that happening with this one. Overall, it's a pretty dress and great for a costume! But don't expect much else after that.

This is the worst business ever. I don't ever write reviews but I'm seething. My dress was supposed to be delivered and they attempted on a Saturday when my business was closed. They said they would reattempt to deliver on the next business day, but one week later and it never arrived. I emailed the company several times but only got a robot response back with my tracking number which didn't help me at all (I already had that information). Then I called the phone number and either was directed right to a voicemail or a person who refused to acknowledge me on the other line. I will probably never get my $70 back and I'm PISSED

For a long time, I kept browsing the Retro Stage webpage, trying to decide which dress to buy, since they're all so beautiful and unique. I made my choice and I absolutely love the dress. Although it took some time to get it delivered (but within the 15 business days, as stated on their page), I am very happy to have waited. It's a 1950s retro dress, that fits wonderfully (sizes fit with what I usually wear) and I cannot wait to wear it at an upcoming family function. Very good quality and very affordable prices!

This is my second bad experience with this company. The first time, I never received my dress and they only gave me a refund after I posted a negative review. Then they offered me a free dress if I took down my bad review. I thought their dresses looked cute so I tried them again. My confirmation was in the wrong size and I immediately emailed them to ask that the size be corrected. They did not respond for two days, until after the order shipped and then said they couldn't do anything because it had shipped already. Once the dress was received they said they would take a return but only if I pay shipping. I was also surprised at how thin the fabric on the dress received is. It much less nice than it looks on the website. Not that that matters since I cannot wear the size they sent.

The website is in Chinese and of no help. Could not track the package or the order, even though I have the number. I guess I'm out of luck. Such a shame too, because the photos of their product is beautiful.

I ordered a dress 6 weeks ago. It made it to the United States 5 weeks ago and it has not moved since. I contacted them and asked for a refund since it was apparent I would not be receiving my item. Their response was to be patient. I replied that the dress was for a dance that had just passed and the tracking shows it in the same place for 5 weeks. They responded with my tracking info (which I had) and again said to be patient. Twice I politely asked for a refund and both times their answer was to be patient and wait for my item. I will make sure to let people know that their customer service is non existent and to not order from this company

I've had the same experience as most. The items took forever to arrive and when they finally did... CHEAP! The material was cheap and nasty. The shoes broke after only 2 hours of wearing them. The Company has been awful to deal. Most of their replies has been almost computerized... very robotic response. Offering only partial refunds, and when I say partial I mean of the $88 USD i spend they offered $16 USD!

DO NOT BUY FROM THEM!