All the products I buy are awesome and the staff are very helpful especially with Inquire. Would recommend them 100%
It were supprise me, good quality, and size really what I was looking for and good fabrics. Thanks to Retro.
Your website is easy to navigate and check out was quick and easy. I will be returning for future purchases
HEATHER,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thank you again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
Today I finally received the dress! It deeply impressed me when I first saw it! It's really pretty and good quality! I just can't wait to dress it~
I like it So far. I will return & upgrade my review when my order has completely been filled - at the moment, I have only received partcial shipment.
The dresses looked so picture perfect online. Reality: it's a terribly executed COSTUME. It's astonishing how different the photos online are from the actual product.
I never been more disappointed in a purchase. The dress looks and feels like a costume and the material itself is horrendously low quality. Even the execution is terrible as it has strings hanging off it.
I contacted customer service asking for a refund and for them to send me a label to return them. Their response:...
Dear customer,
This is Bree From the Customer Service Department.
What about I apply 8 dollars refund for you and you keep the item to solve the problem?
You can return back to get the full refund.
I have to remind you that The cost of return will be paid by yourself. I will refund to you immediately when I receive the package.
Additionally, please make sure the items are in good condition and will not affect the secondary sales. Otherwise, we will not refund to you. Please provide me the tracking number of your return parcel. No tracking number, No refund. Please understand.
The return shipping address is to the United States:
******* Salt Lake Ave. City of Industry CA *******
Recipient: Retro-stage. Shop Return Team
Tel: *******006...
Again, I told her how badly the dresses were made and her only response was to send me the link to their refund policy...
This is Bree From the Customer Service Department.
Thanks for your message.
Please kindly refer to our return policy:
https://www.retro-stage.com/pages/returns-and-refund...
I looked at their policy and a full refund should be issued if the item is "faulty or damaged due to our fault." It quite obviously is and yet they refuse to allow the return. It will cost me more to return the item than it was to purchase. This website is a scam.
DO NOT SHOP AT RETRO STAGE
Hi Gabby,
I am so sorry to hear that.
I tried to check your order via your name but failed, could you please kindly provide your order number and show some photos of the problem so that I can show the problem to our factory to improve the problem soon?
Please kindly contact our serviceman via email address: service@retro-stage.com
I will give you a solution later and Await your reply.
Await your response.
It is very nice dress, perfectly fits my expectations. I'm absolutely satisfied. It will be perfect at the party where I will wear it.
I received my other 2 dresses (2x) on about week 3 and I fell in love. They are thick material and excellent cuts, they fit well and I'm so so happy!
Love the dress it's perfect the shipping was quick can't not wait for my event to ware it out can wait to order more
I absolutely love my new clothing... it is so beautiful. I will enjoy wearing my new clothes both out and also around the house.
Sandra,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
Hope to get my order FREE so far I like super cute dresses; 8 to 12 says for shipping. To be continued...
It looks very suitable to match with my new vintage dress! It helps me a lot in choosing a hair decoration. Love it!
I love this dress and the accessories! Its perfect for the event I am attending. I'd recommend this sight to all my friends!
This dress was true to size nd good quality for the price. The style was cute and exactly as pictured in the website.
Beware dont shop from here.
Stuff took 2 months to get
Was poor quality
And was broke
Customer service takes forever to get back to you
I order 2 dresses and some Accessoires, i had it in just 3 Weeks! The Material is great! I love it! Good Quality and super Price
Email conversation with retrostage bree:
Just received these 2 dresses after having to pay 150 skr for customs.
According to your size charts I am a size large, exactly. Bust 98 cm, waist 79 cm and hips 103. I am 169 cm tall and a normal shaped woman.
But look at these pictures!
I would need at least four extra boobs to fill out the green one and the floral dress looks like an old lady swimsuit that could fit two of me.
Answer:
Dear customer,
This is Bree From the Customer Service Department.
What about I apply 5 dollars refund for you and you keep the item to solve the problem?
You can return back to get the full refund.
I have to remind you that The cost of return will be paid by yourself. I will refund to you immediately when I receive the package.
Additionally, please make sure the items are in good condition and will not affect the secondary sales. Otherwise, we will not refund to you. Please provide me the tracking number of your return parcel. No tracking number, No refund. Please understand.
The return shipping address is to the United States:
******* Salt Lake Ave. City of Industry CA *******
I respond:
How will 5 dollars refund solve the problem?
You have sent me a faulty product I can't use for anything.
To send it back with tracking will cost me as much as I have paid for the dresses. So neither this will solve any problem.
Perhaps you could send me a dress that is made according to description and size chart on your website?
Bree answers:
Dear customer,
This is Bree From the Customer Service Department.
You can return back to get the full refund.
I have to remind you that The cost of return will be paid by yourself. I will refund to you immediately when I receive the package.
Additionally, please make sure the items are in good condition and will not affect the secondary sales. Otherwise, we will not refund to you. Please provide me the tracking number of your return parcel. No tracking number, No refund. Please understand.
The return shipping address is to the United States:
******* Salt Lake Ave. City of Industry CA *******
Hi Louisa,
Thanks a lot for your photos and so sorry about the problem.
About the customs, We do not responsible for the customs clearance and customs duties. Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
About the not fit problem, You can return back the not fit dresses to get a full refund, but you need to pay the return shipping fee by yourself.
Or you can keep the dresses to get the partial refund.
You can get the full refund without the need to return back for the following situation:
1, get the wrong dress, for example, you order color white but get color Black, or ordered size L but get a size XL and so on.
2, get the damaged items.
In your order, you get the size you ordered, we do ship the right size you choose for your dresses, if it is not fit, you can return back( you need to pay the return shipping fee) please kindly understand our return policy, thanks.
Yours
Bree
Fun dress, true to size, and good quality material and construction. Looking forward to our Roaring 20's Gala!
Good fit and good material, didn't expect the bottom to poof out of its own but it does and I love it!
Overview
Retro Stage has a rating of 3.1 stars from 751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retro Stage most frequently mention good quality, many compliments and beautiful dress. Retro Stage ranks 105th among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Silva,
Thank you very much for your purchase and experience sharing!
We will continue to work hard in the future to provide better products and services!
Thank you again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team