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Retro StageReviews 760

2.4

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Retro Stage Reviews Summary

Retro Stage has a rating of 2.4 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 197th among Clothing sites.

service
221
value
211
shipping
223
returns
152
quality
206
This company responds to reviews on average within 3 days

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California
1 review
0 helpful votes
Follow jay s.
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I am 5'4", 135lbs, 34DD, ordered a medium and it fit perfectly! It is heavily beaded and really beautiful! I received several compliments at a holiday party. It is very comfortable! The fringe hit below the knee, some pieces mid calf.

Date of experience: April 24, 2019
Candy L. Retro Stage Rep
over a year old

Hi Jay,
Thank you for your order and share!
Looking forward to serving you again.
Nice day.
Yours,
Bree

New Jersey
1 review
0 helpful votes
Follow Zero F.
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Nice dress!
April 23, 2019

My mom wore this dress. It was a nice fit. After a few hours of dancing and sitting a few of the beads started to hang, but not very noticeable. She was very pleased with the purchase.

Date of experience: April 23, 2019
Candy L. Retro Stage Rep
over a year old

Hi Zero,
Thank you so much for your share! I am so glad to hear that your mom love the dress!
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

New Jersey
1 review
1 helpful vote
Follow Willie T.
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Buy this dress!
April 22, 2019

I am blown away by the quality and price of this dress. It is beaded all the way around, beautiful detail, fits comfortably and as expected and it's super cute! I wore this to a speakeasy 20's themed bar out here and got SO many compliments. I am 5'7, weigh 138LBS and the dress fit great. It's heavy with all the beadwork so even if it's a little lose, the weight causes it to still fit right. I typically wear a size 4-6

Date of experience: April 22, 2019
Candy L. Retro Stage Rep
over a year old

Hi Willie,
Thank you so much for your share! So glad you love the dresses.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
We will try our best to serve you well.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

California
1 review
0 helpful votes
Follow Arno H.
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Gorgeous dress
April 22, 2019

First off, this company seems to offer a bit more room in the hip area than the other dresses I ordered. (I ordered another XXL that was considerably tighter) I found that a better fit for me. I take a 16 in everything, and ordered the XXL to have a bit more of a looser, period look. That worked fine. I could probably have gotten into the XL, but it would have been form fitting. This just skims the body. The length was perfect - the slip came to just above my knee, and the fringe to mid calf. Again, if I had gotten a size smaller, it would have been tighter and shorter. The dress is well made, and the beading gorgeous. The sleeves are nice, and keep your arms from rubbing on beading. The neckline isn't too low, but will show a bit of cleavage with the right bra. All in all, a great value. I got this for a Gatsby party, it should be perfect.

Date of experience: April 21, 2019
Candy L. Retro Stage Rep
over a year old

Hi Arno,
Thanks for your love of the dresses and it is our honor to have the opportunity to serve you. Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

New Jersey
1 review
0 helpful votes
Follow Molly N.
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I ordered this beautiful dress in XXL and it was too large so I ordered the XL and it fit perfect. It is stretchy so you can have forgiving room for larger hips and stomach. Some of the fringes and couple beads were inside the bag when I received it. But for the money it's worth it. I am 5'3" 183 lbs not an athletic body. I ordered 6 dresses before deciding on this one. Taking this dress on a cruise for 1920's night.

Date of experience: April 19, 2019
Candy L. Retro Stage Rep
over a year old

Hi Molly,
Thank you so much for your order and I am so happy to hear the dress fit perfect and you love it!
If there have any more request, please kindly contact me via email address: service@retro-stage.com
We will try our best to serve you well.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

New Jersey
1 review
0 helpful votes
Follow Joyce L.
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I ordered this dress for a 20s themed New Year's Eve party. It did not disappoint. I'm 5'9,130 lbs: the medium fit perfectly. The pink is a little more peach in color but it still looked great!

Date of experience: April 19, 2019
Candy L. Retro Stage Rep
over a year old

Hi Joyce,
Thank you for your share!
It is so glad to hear that our dress satisfied you.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
We will try our best to serve you well.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

California
1 review
0 helpful votes
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Terrible
April 18, 2019

I'm usually a XL I ordered a 4X it fit other than the bust. They made the bust wide but the breast part had no cup. My boob just fell out of the sides. The color was darker than pictured. I will not be ordering again. I wanted to return it she offered me 7$ to keep it.

Date of experience: April 18, 2019
Candy L. Retro Stage Rep
over a year old

Hi Sabrina,
I am so sorry to hear that and I really want to help but I failed to check out the order number with your name Sabrina, Could you please provide the order number?
Also about the not fit problem, we are not refuse you to return it, we just provide another choice according to the return shipping fee, you can choose any choice you love.
Please kindly refer to our return policy:

https://www.retro-stage.com/pages/returns-and-refunds
If there have any more request, please kindly contact our serviceman via email address: service@retro-stage.com
We will try our best to serve you well.
Await your response.
Have a nice day.
Yours,
Bree
The Customer Service Department

New Jersey
1 review
0 helpful votes
Follow Marcus A.
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Love!
April 20, 2019

This dress was so beautiful! The only downside was the strings at the bottom. If pulled too hard, they will fall out. I'm glad there's plenty, but still... no one wants their dress coming apart.

Date of experience: April 18, 2019
Candy L. Retro Stage Rep
over a year old

Hi Marcus,
Thank you so much for your love of the dress!
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

California
1 review
0 helpful votes
Follow Greg F.
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This dress fit well. I am usually a 16/18 so I purchased the 18 plus, and I'm glad I did. It fit but was not too tight, which was perfect for the party I went to! Some of the fringe along the bottom came off while I was getting ready, but not enough that it was a problem. The slip under the dress had stretch to it, which was perfect! I would definitely recommend this dress!

Date of experience: April 18, 2019
Candy L. Retro Stage Rep
over a year old

Hi Greg,
Thank you so much for your share!
If there have any more request, please kindly contact me via email address: service@retro-stage.com
We will try our best to serve you well.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

California
1 review
0 helpful votes
Follow Zona O.
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Great find!
April 18, 2019

This dress was very classy. I just had a baby and it was hard to find a flapper dress that covered my arms a little better and wasn't extremely form fitting. This made me perform very confidently. Great find!

Date of experience: April 17, 2019
Candy L. Retro Stage Rep
over a year old

Hi Zona,
Thank you so much for your share!
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

GB
1 review
1 helpful vote
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Ordered four dresses returned 2, sent picture etc as asked, I am still awaiting a considerable refund! Many emails back and forth from Bree, any excuse made to hinder the process. Pay Pal has not even been able to get a refund from them! Absolutely no customer service at all! This has been going on since September last year when items were first bought
Regards
Danielle Tallon

Date of experience: April 16, 2019
Candy L. Retro Stage Rep
over a year old

Hi Danielle,
Thank you for your order FD69284 in our shop.
FD69284 paid on 2018-09-12 08:09:19 and shipped out on 2018-09-12 08:09:19 into 2 parcels with tracking number JD0002210310480185 and JD0002210310480184.
You have opened a case on Paypal for Non-receipt on 2018-10-30.
Please check the email history, you never ever show any photo of the items and about the return, you refuse the provide the tracking number of the return parcel, we can't confirm the return items without the tracking number, please understand.
Again, Please kindly refer to our return policy:

https://www.retro-stage.com/pages/returns-and-refunds. Returns can be accepted within 15 days, Returning to this address without Customer Services permission will not be accepted and customers will be responsible for all lost and cost.
The cost of return will be paid by yourself.
Please provide me the tracking number of your return parcel. No tracking number, No refund. Please understand.
If there have any more request, please kindly contact our serviceman via email address: service@retro-stage.com
We will try our best to serve you well.
Await your response.
Have a nice day.

Canada
1 review
0 helpful votes
Follow Nany v.
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Everything looks nice and the right size on their site but in reality when you receive your thing I received half of what I ordered and it's says the size XXL it looks like a medium in cheap material it's false publiciter disappointed

Date of experience: April 16, 2019
Candy L. Retro Stage Rep
over a year old

Hi Nany,
Thank you for your share and I am so sorry to hear the problem.
Could you please provide the order number and Is it convenient for you to take some photos of the problem so that I can show the problem to our factory to check and improve the problem soon?

The photos should reflect the problem so that I can check for you as soon as possible.

Sorry for the inconveniences and I beg your forgiveness.
Please kindly contact our serviceman via email address: service@retro-stage.com
I will give you a solution later and Await your reply.

By the way, about the size, Take your measurements and compare them with the detailed sizing chart under the product description. This will help you pick what size is best for your body type.

"One size" does not necessarily fit all sizes but means there’s only one size for this product.

Have a nice day.

New Jersey
1 review
0 helpful votes
Follow Christ S.
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Prettier in person
April 18, 2019

I purchased this dress in a size 14/16. It fit fine, a little on the loose side and a little stretchy but I loved it and got several compliments

Date of experience: April 16, 2019
Candy L. Retro Stage Rep
over a year old

Hi Christ,
Thanks a lot for your share! I am so happy to hear the dress meet your request.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
We will try our best to serve you well.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

GB
1 review
0 helpful votes
Follow Caz C.
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This is my second purchase as I absolutely love the clothing and accessories don't know why people complain the quality is good. Both look better on than off. I had a slight delivery problem but it was sorted promptly and efficiently. Will be ordering again soon. Sorry had a problem uploading the photos from my ipad

Date of experience: April 15, 2019
Candy L. Retro Stage Rep
over a year old

Hi Caz,
Thank you so much for your love of our dresses and it is our great honor to have the opportunity to serve you. Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

Brazil
1 review
1 helpful vote
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Fast shipping
April 14, 2019

The product has a great material, the shipment was very fast. I live in Manaus, Brazil, all it too were 8 business days to arrive

Date of experience: April 13, 2019
Candy L. Retro Stage Rep
over a year old

Hi Amanda,
Thank you for your order in our shop and I am so glad to hear that our dress and service both in high quality.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

Czechia
1 review
1 helpful vote
Follow Martina B.
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This shop is very good. Dress what I won't are so amazing and pretty and I was happy on my prom when I had it on me. Perfect quality, look like on picture and perfect size.
Comunicate with this shop was too perfect, coz i had problems with my post and I had big stress for it and they was really perfect and help me with all this. So I must give them 5 stars coz they are really good.

Date of experience: April 7, 2019
Candy L. Retro Stage Rep
over a year old

Hi Martina,
Thanks for your love of the dresses and your very elegant photo.
It is our honor to have the opportunity to serve you. Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

New Jersey
2 reviews
7 helpful votes
Follow Shanna P.
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Terrible Scam!
April 4, 2019

Bought a dress, it arrived and it is so cheaply made and completely ridiculous! Frays everywhere terrible stitching and nothing like the picture! "Bree" (apparently the only customer service rep they have) offered $8 refund and keep this dress I can't wear or I return at my own expense for a full refund. I am going to ask for a full refund and ship it back, its about principle for me now.

Date of experience: April 4, 2019
Candy L. Retro Stage Rep
over a year old

Hi Shanna P,
Thanks a lot for your order in our shop and so sorry to hear that.
About the return, the particial refund is just an advice, you can accept it or refuse it, depends on you.
Please kindly refer to our return policy:
https://www.retro-stage.com/pages/returns-and-refunds
If there have any more request, please kindly contact our serviceman via email address: service@retro-stage.com
We will try our best to serve you well.
Await your response.

Australia
1 review
2 helpful votes
Follow Steph L.
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1950's Embroidery dress. Extremely cheap material feels like an old costume, plastic strap adjusters, frayed hems yes hems plural but the zip is the worst. Not to mention a questionable brown stain on the inner layer of the dress that was not in the original picture online because quite frankly it is not the same dress that was shown online.
Won't bother with the refund, it will not be worth the time and money and am in no mood to constantly email 'Bree' from customer service to try and negotiate or find solutions to this scam of a site.
P. S Cannot add terrible photos of proof so don't spend big if your tempted!

Date of experience: April 1, 2019
Candy L. Retro Stage Rep
over a year old

Hi Steph L,
I am so sorry to hear the problem.
I tried to check your order via your name Steph L but failed, could you please kindly provide your order number and show some photos of the problem so that I can show the problem to our factory to improve the problem soon?
Please kindly contact our serviceman via email address: service@retro-stage.com
We will try our best to serve you well.
Await your response.

North Carolina
1 review
0 helpful votes
Follow Victoria L.
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Great Shop
April 1, 2019

Ordered a 1920's style dress from Retro Stage and I'm very impressed! Amazing prices and wonderful customer service. I paid the few extra dollars for expedited shipping and it came 3 days early! When I received the dress the zipper was covered by some of the fabric, but a quick email resolved the issue and customer service refunded me some of my money for my trouble. A GREAT COMPANY WITH GREAT PRICES!

Date of experience: March 31, 2019
Candy L. Retro Stage Rep
over a year old

Hi Victoria,
Thanks for your words and it is our honor to have the opportunity to serve you. Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

Florida
1 review
0 helpful votes
Follow Tess W.
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I ordered and paid (PayPal) for a dress and waited and waited. When it appeared something had gone wrong as 12 days had passed without a word I contacted them by replying to the order email. They said my size was out of stock and apologized for not getting back to me sooner. I requested a refund and got my money back in my account in under 24 hours. They were polite and responsive once I brought my problem to them.

Date of experience: March 31, 2019
Candy L. Retro Stage Rep
over a year old

Hi Tess,
Thanks for your words and it is our honor to have the opportunity to serve you. Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department