I've been admiring RetroStage for some time. These "vintage" styles are beautiful and affordable! I look forward to my next purchase
Dresses are amazing quality, quick delivery, great communication, favourite dress shop by far will definitely buy again
I purchased 4 dresses. All fit and are made of decent material, which can be a worry with online shopping. Will purchase from them again
I love the style. It fits well if your short waisted. And the styles are very cute. I highly recommend them.
Erin,
Thank you very much for your purchase and experience sharing!
We will continue to work hard in the future to provide better products and services!
Thank you again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
I love my dresses from here. Just wish the shipping wasn't so long. I waited a month for my last order..
Alicia,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thank you again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
It's a brithday gift to my 5 ages little girl. She loves this big green bow. I boutght the 120 size. It's a little bigger for her but fine.
I purchased a dress on Nov 25th with expedited shipping (6-10 business days). Which means latest it should have arrived the 9th. I did not receive that package until the 12th. 13 business days after purchase. This was due to the fact they did not ship my package until Dec 2nd.
Since I no longer needed their dress I wished to return it, on their website they stated they would also refund return shipping costs if the cause of the return was because they did something, as is the case here.
Retro stage is trying now to say they will not refund my return cost. Bree in customer service has taken since Dec 14th (it's now the 24th) to understand I'm asking for my money back and has still said no. She also refused to forward me to her supervisor since she clearly cannot understand me.
This is the worst customer service I have experienced in a long time, it is not hard to follow your own policies. Then again this is half of a company considering they even still have the template boxes from the website creator they used on some of their pages, their contact us phone number is different on different pages and one isnt connected. What a joke.
God hope you dont need to return something because Retro Stage has absolutely no customer service or organization.
Hi Taylor,
Thank you for your message and so sorry to hear that.
The cost of return will be paid by yourself. We had remind you of that before you return the items. Please check the email history. It is our return policy. Please kindly understand.
We have fully refunded you the return items. Please check your account.
If you want to return, we can send you the return guide step by step in detail, if you do not get it please check if they are in your spam, thanks.
Also, If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Merry Christmas and happy 2020!
I was beyond happy with the results of my 1920s dress and will be returning for 1950s dresses! The bead work didnt fall apart like most dresses.
I ordered a dress back in April it's still not here. I tried to get ahold of someone to cancel my order with no response. I just want my money back.
Kendra J.
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
Overview
Retro Stage has a rating of 3.1 stars from 746 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retro Stage most frequently mention good quality, many compliments and beautiful dress. Retro Stage ranks 105th among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Alicia,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team