• Rev

Rev

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Overview

Rev has a rating of 1.9 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rev most frequently mention customer service problems. Rev ranks 17th among Transcription sites.

  • Service
    15
  • Value
    13
  • Shipping
    5
  • Returns
    7
  • Quality
    13
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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How would you rate Rev?
Top Positive Review

“I've Made More Than $800 So Far”

Kat D.
3/30/17

Since I started researching ways to make money online last August, I've definitely made the most money through Rev.com. It's not something you can do while watching TV, unlike some other mindless survey sites, but it does make you money. $875.85 so far, to be exact. Pro Tip: If you are living outside of the U.S., you might need to use a VPN to pretend that you don't. I've been messaged by people who said they had their accounts cancelled for living in the Philippines. I was able to re-sign them up, and I think that might be because I live mainland. I actually wrote a review about this on my website http://leave.today/rev-com-review/ if anyone is interested in hearing about my tips and tricks. :)

Top Critical Review

“They were good until it comes to standing behind their services”

Renee B.
9/9/21

Rev is fine when everything goes ok, but they are not good at customer service, refunds, or owning up to their errors. There is no transparency and no recourse, other than to find a better transcription service.

Reviews (32)

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Thumbnail of user reneeb599
Washington
2 reviews
8 helpful votes
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September 9th, 2021
Verified purchase

Rev is fine when everything goes ok, but they are not good at customer service, refunds, or owning up to their errors. There is no transparency and no recourse, other than to find a better transcription service.

Tip for consumers:
Don't expect them to stand behind their work or service.

Products used:
Rev Transcription Service

Service
Value
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Quality
Thumbnail of user deanb420
Texas
1 review
6 helpful votes
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August 29th, 2022
Verified purchase

I just got my first video subtitles finished by Rev. You advertise that a real person checks it but I just spent 45 minutes making corrections to a 11 min video. I get better quality subtitles with the basic YouTube system. I am extremely disappointed and will not be sharing this bad of a product with my subscribers

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Value
Quality
Thumbnail of user katd18
New Jersey
3 reviews
12 helpful votes
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March 30th, 2017

Since I started researching ways to make money online last August, I've definitely made the most money through Rev.com. It's not something you can do while watching TV, unlike some other mindless survey sites, but it does make you money. $875.85 so far, to be exact.

Pro Tip: If you are living outside of the U.S., you might need to use a VPN to pretend that you don't. I've been messaged by people who said they had their accounts cancelled for living in the Philippines. I was able to re-sign them up, and I think that might be because I live mainland.

I actually wrote a review about this on my website http://leave.today/rev-com-review/ if anyone is interested in hearing about my tips and tricks. :)

Thumbnail of user letttiet
Kansas
1 review
4 helpful votes
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December 14th, 2020

Their actual turnaround times are always at least twice what they tell you. And when they fail to deliver as promised (99% accuracy for good quality audio, delivery within a quoted turnaround time, failure of transcriptionist to follow style guide) they always refuse to refund your money. Most of their customer service agents have been patronizing, one was dishonest, and one told me that if I was going to keep insisting the company provide services as advertised, I needed to stop using them. I had already chosen another company by that point, though. In my photo, note the time I placed the order (11:41 am), the time I took the screenshot (3:03 pm), and the turnaround time (4 to 13 hrs). It takes the average transcriptionist 1 hr to transcribe 20 minutes of audio, not 7.5 to 16.5 hours.

Tip for consumers:
Don't use Rev.com.

Products used:
Transcription Service

Service
Value
Returns
Quality
Thumbnail of user c.ederesinghe
Wisconsin
1 review
0 helpful votes
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April 28th, 2023

I placed an order for a human to type and was told the turn around would be 6 days which seemed kind of long for what they were charging me... less than a few hours later I received a email stating that the order was going to take longer than the anticipated 6 days?
I said cancel the order and transfer it the "kinda sorta correct " AI format for less cost and quicker computer generated turn around.
Thats when it was apparent that this company is a bs scam site.
They would not switch it and amazingly said that my document was now in progress and they could not switch or cancel anything.
They then gave me a $20 credit and I still have no document 3 days later.
This scam company should give a anticipated hard finished product date... give the consumer the option of that time line working before charging you, since they are less than reasonable.
Will never use this BS site again!

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Quality
Thumbnail of user morganar4
California
1 review
1 helpful vote
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May 26th, 2022

Rev.com does not email me the finished product (burnt in captions on videos) and does not give access to the finished product on their website.

In order to get your finished product, please be prepared to spend an extra 30 minutes jumping through their automated customer service bot before reaching a person and waiting for them to email it to tell you it's your fault (it's not, it's them), and grudgingly send you your completed project manually.

Every time.

You will get every email but the completed project you paid for. And you will never get access to your purchase (if it's burnt in captions) on the website itself. By design.

Guess they like to keep their customer service people busy.

Thumbnail of user tannerh22
Illinois
1 review
13 helpful votes
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August 13th, 2019

One bad score is enough for these clowns to deactivate your account. They pay, at most, is ~$4 an hour for tedious and monotonous work. They expect perfection for terrible compensation.

I was hired and my account was closed after less than a week for receiving one bad grade. What a joke this company is. Stay away and don't waste your time.

Thumbnail of user jennac68
Georgia
5 reviews
22 helpful votes
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October 16th, 2019

They scam transcribers out of their ability to make any decent money. When you are paid $2 for a project that takes you hours to do due to terrible audio quality and when you must score nothing but perfect score in order to get better gigs, you know this company definitely doesn't have your best interest in mind. Steer clear of Rev. There are better options.

Thumbnail of user jamiem95
California
1 review
10 helpful votes
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September 17th, 2016

I tried applying to Rev several times, went through their lengthy application process and everything, only to be denied. I tried contacting them and they wouldn't give me a single reason why I was denied! I tried this several times, as I stated, and every time it's the same thing. Oddly enough, my wife and her friends applied and every single one of her friends were hired. Seems to me like Rev is prejudiced against men. Avoid this company like the plague! There are plenty other sites out there that actually let people work for them, Rev isn't one of them.

Tip for consumers:
Find work somewhere else, it isn't worth your time.

Service
Quality
Thumbnail of user nunyab72
Arizona
1 review
10 helpful votes
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August 27th, 2019

Rev.com hypes great rates for doing transcription. They give you some easy to understand samples with one or two speakers, no background noise whatever, and a brief recording time. You complete these, get paid, then you get the real assignments.

You will see an assignment with 4-5 people or more speaking that has been accepted and put back in the pool multiple times. You will get assignments with people with nearly indecipherable accents, and in some cases the transcription assignments appear to be private conversations that do not appear to have full consent of all parties. In some cases, the calls are coming from an inmate at a corrections facility.

In addition, a great many of the assignments give only a limited time frame to get them done, and you are not paid for the time you worked on the assignments, only when they're completed. Don't waste your time.

Thumbnail of user jayf790
Mississippi
1 review
0 helpful votes
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September 12th, 2023

Despite what they tell you, they will use non-English speakers to do the transcript and they are mostly using AI to do it. If you have multiple speakers, your transcript will be a disaster. Trust me on this one.

Tip for consumers:
I tried to upload my proof of purchase but kept getting an error so I gave up.

Products used:
transcription service

Service
Value
Shipping
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Quality
Thumbnail of user rd215
Virginia
1 review
5 helpful votes
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July 13th, 2019

I hired them for a simple two page translation. They asked me to add additional services for a certified translation. I explained I don't need a certified translation and to proceed with the standard translation I paid in advance for.
They ignored my instructions and have not delivered the translation I paid in advanced for claiming the additional fee for the additional service I rejected.
Their customer service obviously chooses to ignore emails and they are not available to answer calls on Saturday. So I guess I will have to take time during work hours to deal with them. Next time I am working with local translators who respect the estimate and client instructions.
SCAM! Steer clear!

Thumbnail of user bobh155
New Jersey
1 review
18 helpful votes
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March 9th, 2017

I have no idea why this company is still in business- probably because of the millionaire morons who invested in these crooks. This company digusts me. The quality of their work is a joke. They constantly lie. They are not interested in producing a good product- just collecting as much money as they can from you. From reading numerous reviews, they pay their contractors (the ones doing the work that you pay Rev for), get paid below minimum wage. I know that the transcription/captioning industry pays very low as a whole, but Rev pays the worst and fires their contractors for no reason or for made up reasons. This company is terrible. I hope they go bankrupt.

Thumbnail of user tomt699
North Carolina
1 review
20 helpful votes
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May 21st, 2021

You make maybe 1-2 dollars an hours. Files are hard and if you don't do them perfectly, meaning you could mishear because you're human, you get downgraded and may lose your job. Stressful. Fear inducing. Crazy. Also, they expect you to listen to files full of foreign language and singing, which we can't transcribe. So you listen to a five minute file of singing, and you tell them it's untranscribable and get paid zero for this. This company is unethical. THEY USE AND ABUSE anyone who is willing to work for peanuts. Half of peanuts.

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Thumbnail of user lissya2
Texas
1 review
6 helpful votes
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March 1st, 2022

They deactivated my account without telling me why. They sent this message:

Your Rev account has been deactivated due to quality reasons that are unrelated to your current metrics.

One or more of the following reasons applies:

Multiple instances of negative customer feedback on your submissions that were validated by our internal review.
Multiple scores that were considered not customer-ready.
Multiple projects sent to be redone.
Internal standards review of your account indicated significant quality concerns.
You will be compensated for any completed jobs prior to your account being deactivated. For general questions, please refer to Deactivated Accounts FAQ.

This decision is final. We wish you all the best in your future endeavors.

---This does not make any sense at all. There weren't any complaints about my work. This website is a scam to get free labor so that they can deactivate you right before you reach the status you've been working countless hours to achieve.

Service
Value
Quality
Thumbnail of user amyk109
Washington
1 review
16 helpful votes
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May 30th, 2017

Treats their transcriptionists horribly
Transcriptionist (Former Employee), Home Based May 30,2017
Cons: No communication
This company hires transcriptionists. But if there is an issue, they make sure they are not reachable. They literally have other transcriptionist grading your work. And if these other transcriptionists make an error in grading your work, they let you go. They do not return phone calls. They do not return emails. Apparently that is how they do business. They have no problem taking calls from potential clients, but those who work for them they could care less about

Service
Quality
Thumbnail of user maor.gordonguterman
New York
1 review
0 helpful votes
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January 2nd, 2024

Really disappointed. They make it as difficult as possible to work with them. Bad system to pay them... impossible to get in touch with them... don't waste your time.

Thumbnail of user jonathanw95
Georgia
3 reviews
5 helpful votes
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July 31st, 2017

I sent them 45 hours worth of YouTube videos to transcribe... twice.

In both cases, work was done in under 16 hours.

At the end of the process, they advised me that a few of their captions didn't meet their quality standards and gave me gift cards that more than covered those costs.

The transcriptions they told me didn't meet their standards were still pretty decent, and I had one of my employees touch them up in about half an hour.

My videos average 8 minutes, so 4 videos needing touchup out of 90 hours indicates a 99.5% rate of good captions. I haven't found any other problems besides trivial capitalization issues on brand names, and that's my fault for not uploading a more comprehensive glossary.

I see some reviews of how they treat their employees on here. While I like to imagine my vendors and service providers all have happy staff, I really wish that things like that wouldn't control the star count of the business on this website.

I wish there was a separate page and score for persons who currently or previously worked for the firm being reviewed.

Thumbnail of user cherriep7
Australia
1 review
5 helpful votes
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March 23rd, 2022

I completed 18 jobs for Rev with consistently high, near perfect scores.
You can see this in the photo I've uploaded. (Grade 5 is the highest score)
When I asked for a review of the scoring on my last job, my account was deactivated with no warning.
They then adjusted my last score heavily downwards.
Payment is very low and does not meet even minimum wage.
The captioning work is tedious and time consuming.
There are stringent deadlines for completion imposed.
You compete with other 'Revvers' for jobs that are often poor standard and with low quality audio.
I viewed the work as like having a challenging puzzle to solve.
It was interesting to see the variety of videos uploaded for captioning.
Things like children's cartoons, business promotions and even explicit content.
It would be hard to earn more than $7 per hour doing this work.
I am yet to see any of the $70 I earned.
Considering this abhorrent treatment of their workers, and the fact that I can no longer access my account, I am not optimistic about payment.

Service
Value
Thumbnail of user aureliem5
Canada
1 review
0 helpful votes
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August 2nd, 2023

There is a reason why Rev prices are lower than other service providers.

As a transcriptionist, these people will STEAL your time, STEAL your talent, underpay you and treat you like dirt. As a worker, you are easily replaceable and nothing but a number to them.

They will ask you to listen to files without being paid, which easily amount to a few hours a week if you're working full-time, as if all the preparation work involved didn't count for anything.

99% of the files come without glossary. You will do a lot of research, for free. If you work tirelessly and as fast as you can, you will barely make 7$ an hour. But remember, that's only if you're very good at it, and if you have months of practice under your belt.

You're not an employee, you're a so-called independent contractor, meaning there is not benefit for you and they can cut off your access to the platform whenever they want. They don't owe you anything. You give them your time for years, as I have, and you will be denied access for a misunderstanding, without having anyone to talk to. All they want is your underpaid labor. They will milk it until you're utterly exhausted, and then you will feel like an absolute fool.

This is modern slavery at its finest. As a transcriptionist, you are feeding AI and helping Rev become better at voice recognition, so they can then profit from commercializing new software, enriching people at the top, helping them replace people by machines as quickly as they can.

Tip for consumers:
If you buy from this company, know that your work will be done by AI and then reviewed as quickly as possible by an underpaid worker slaving in front of their computer at home for hours on end, not even making minimum wage.

Products used:
I was an employee.

Thumbnail of user tc203
Ohio
1 review
8 helpful votes
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May 23rd, 2019

I get an email advising that I have gone below the metrics. One point by the way due to two graded files given the lowest points. Mind you most of my files graded were 4/5 and 5/5. The warning says I have 120 days to not go below the standards again or my account would be deactivated, which I received on the 16th. Today I receive and email in the middle of transcribing a file saying that my metrics have gone below again and of you know what happens. I'm looking at both emails and guess what, metrics are exactly the same. I even go back and look at all the files graded since the warning email and nothing has dropped. I contact them and they say it's irreversible even though I'm telling them something isn't right. They don't even take the time to check and see if their system, that made the decision, made a mistake. I wouldn't even care if the system made a mistake the fact that didn't want to check is what bothers me. Also the fact that they don't have a better option than firing you right off back is crazy. How about try more training first before just deactivating someone's account. Not that I really need it because like I said I was getting 4/5 and 5/5 grades at least 90% of the time.

Thumbnail of user kelvinmush2017
South Africa
1 review
0 helpful votes
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December 18th, 2023

Just had a file meticulously typed out and I'm in awed. Great job ladies and gentlemen, whoever you are over there. You make it easy to work!

Products used:
Transcription

Service
Value
Quality
Thumbnail of user jk7840342
Pakistan
1 review
0 helpful votes
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April 17th, 2023

That's a good idea I can't believe this work so amazing and so unbelievable wow that's great and so amazing idea for earning

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Thumbnail of user tinam1190
Florida
1 review
12 helpful votes
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March 10th, 2022

I work for Rev as a contractor and make about $350 per week working 6 hours per day. I've tried all of the other online WFH gigs and this one stands out. You're paid every Monday via PayPal. I've been with them for about 6 months and never had issues getting paid. Rev is fine, you can work as much as you want. It's great supplemental income.
The problem is the other contractors! If you go to the forums all they do is complain (which stops them from working). They believe they should be making a full, liveable wage on this part-time gig, it's ridiculous.
They bring the morale down and they run off new members with horror stories or bullying. I've never had an issue with Rev directly. The application process was easy and like I said, the monies paid were enough to make me happy and arrived like clockwork before noon EST every Monday.
Yes there are horrible files but you can choose what you want to do. I've done 30 minute files that paid over $1.00 per minute or files that were an hour and paid 50 cents per min because I loved the subject.
Rev has transcription, captioning and grading opportunities. But beware of the graders who are in a clique and think reviewing someone's work (and not even all of it, just small portions) is on the same stressful level as having to submit 30-90 minutes of perfection.
The only thing worse than the graders are those who review what the graders (aka their friends) have submitted after you dispute an unfair grade.
The forum is a cesspool and the same people claim they're leaving every week. They never do. They just want to scare off newbies so they can keep all of the jobs and money. Stay off of the forum, make a daily or weekly goal for yourself ($40/day or $200 a week for example), lay low and only make a fuss if something is wrong with your payments.

Thumbnail of user jarrettl15
Washington
1 review
11 helpful votes
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August 8th, 2021

They have you go thru this long application process, only to ignore you. Even if you do get work with them, you won't be paid what you're worth.

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Claire S.

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