Reverse Health has a rating of 1.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Reverse Health most frequently mention customer service, meal plans, and refund anything problems. Reverse Health ranks 221st among Mobile Applications sites.
This company does not typically respond to reviews
At first they denied my refund request, however, when I was able to show them their terms of requesting refund, they were very helpful. Caroline in particular did a fantastic job of keeping in touch with me and getting my refund expedited. Very much appreciated all her help!
The customer service does not help the customers, no way you can receive reimbursement to cancel even 1 day after. I hope nobody fell into their claws. I had never used it and it has been a problem to get back my money
They deliver a health plan once and you'll never hear from them again. But they will bill you 4 times. Billed 10/13/22,1/13/23,4/13/23,7/13/23. No one time tip sheet is worth four $60.00 charge. Of course you forget about their automatic scamming charges. Do not, I repeat,, do not sign up for Reverse health!
Products used:
A one time email but I got charged four times over a 10 month period! Go figure
Do not purchase the app. Its sooo expensive and its terrible. Every question that you ask you never get straight answer. They just copy paste from the script. I made a huge mistake purchasing the app and if you don't like it they will not reimburse you.
This company is unethical and unreasonable. Soon after subscribing I realized this program was not evidence based and not right for me. I thought I had cancelled and seems I had not. I was charged 6 months later and PayPal helped me cancel. I reached out to Reverse health for a refund. I was outright refused even though it was a few hours from being charged. I was told I didn't cancel in time. No other company has ever been this unreasonable with offering a client a refund. I do not recommend anyone using this service,
Absolutely love this program! I've tried so many programs, but I love this one. I like the structure of having meals spelled out for me everyday. Besides losing weight, I have much more energy and don't crave sugar like I used to in the past. I also like the focus on tracking steps every day. I've become too sedentary since I retired and this tracking keeps me motivated. So positive in so many ways.
I was unhappy with the diet plan because based on the survey questions I was expecting a diet that didn't have wheat, dairy, and eggs, as I am allergic.
First day, for breakfast the menu was TOAST and EGGS and the alternatives were pretty much the same. Many of the recipes were for 4 servings! Nobody wants to eat my diet food.
I was very unhappy. So I contacted them and they said I would NOT get a refund.
I became more upset and posted many, many negative reviews. Everyday, repeatedly.
They finally contacted me and gave me a refund.
So, in the end, I am satisfied.
The app states it is supposed to track meals…all it does is suggest meals and ask if you are similar…a smoothie can be 150 to 1000 calories this is not a reasonable app for weight loss. After realizing I cancelled the subscription and was charge double…do not subscribe!
After paying for 6 months and not using the App beyond first few weeks, as it was glitchy and amateurish, didnt motivate me at all, they took further €99 without any notification or reminder (wasn't aware I had signed up for automatic renewal). Emailed them immediately and before payment had full cleared my account, stating didn't want to renew. Several emails later with disingenuous responses they just refused point blank to refund me.
Hoping my reviews will help others avoid this costly mistake. Cancel your subscriptions as soon as you purchase.
Products used:
App - only for few weeks as wasn’t any good
WARNING...don't purchase! The app is horrible...it doesn't connect with any smartwatch app, no total carb/calorie counts, and their generic meal plans cannot be altered and adding your own food choices is not an option! And to top it all off, there is no trial period and NO refund...total rip-off!
Terrible! They don't explain the program until after you pay, but becase they offer you a money back guarantee, I went ahead and signed up. The app is not easy to follow and the recipes are not simple, so I decided it was not for me and asked for a refund. When I contact customer service for a refund, there is so much red tape to get a refund (I would have to take pictures of meals I made with their recipes for fourteen consecutive days and send them in) that it is alamos impossible to "qualify" for the refund. As the recipes are the main reason I want to get a refund, this is pointless and ridiculous! If their program was actually good, the one back guarantee should be no strings attached, clearly they know they are offering a bad program. I will update this if they change their mind and actually offer me my money back without their ridiculous requirements.
After paying for more than 6 months. As it wasn't working for me I only lost 6 lbs total. The recipes are very good. I asked the administration if I would still have access to the Facebook group / app after canceling. I was told yes! Guess what 2 days after canceling I've been deleted from the app and Facebook group. Pretty petty if you ask me. After paying 6 months at FULL price. I should be able to still see recipes and have conversations with the fb group. Definitely won't be telling g my friends and family to join!
The app has no true settings so trying to cancel is was a whole process, which I thought I had completed then deleted the app. No other thoughts to it until $84 came out of my account automatically. Which they gladly canceled with no refund because they have a million stipulations for a refund even though I had no used it for 2.5 months. I was unimpressed from the get go because 90% of the things in the meals I could not find or afford.
I downloaded this app and decided very quickly it isn't for me. My first red flag was when I bought one of the e-books at half price and was charged the full amount. When I canceled my subscription after 3 days because the program isn't for me, I was told I wouldn't even receive a partial refund. This program is a complete scam.
Tip for consumers:
App is glitchy and not user friendly at all
Products used:
Diet program
Like someone else said, you can't learn anything about the program until you download it. Once I did, I immediately realized it wasn't for me and canceled. They refused to refund my money. Offered me a lifetime membership to Something I can't use. Then offered me a partial refund. Then pulled both of those since I had already filed a claim with PayPal to get my money back.
Products used:
None
Super responsive team helps in no time. This is actually the first app that helped me to lose weight without hesitation. Meals are easy to make and very tasty. Highly recommend
Products used:
The application I subscribed to it
I signed up thinking this would be a good option after some research. It didn't work for me, as I found the meal plans too restrictive, and the app didn't really provide much benefit to me. Unfortunately I was set up on auto-renewal and was charged 50% more for the next 6 months than I had been for the initial signup.
When I contacted customer service I was basically told too bad - that's our policy. So I'm out $100 for an app I don't use, and could get no resolution. I've NEVER had an app or software not refund me when I was charged for an autorenewal I didn't want. NEVER. Shouldn't they send a warning email that the charge is coming? YES. Shouldn't I have received a receipt when I was charged? YES. But none of that happened and customer support refused to help me. There are so many better apps out there - Noom being one of them.
I paid $72 for my subscription and decided it wasn't for me. I cancelled it after a month of having it and 6 months later I was charged $99. They are offering 50% return saying they aren't able to give me a full refund. I would think if you can give me 50% back you certainly can give me a full refund.
I joined on a 1 month at $11.50us within minutes I cancelled it. I was then charged $166.47au. When I spoke to them was told I can continue to enjoy there benefits for a year.
Beware these people!
I bought this as a total impulse purchase without checking reviews etc first, and then as soon as I was able to download and look through the app I realized I made a mistake. Within ONE HOUR of purchase I contacted the company explaining everything and asked for a refund, they refused. So, poor company values. The reason I did not like the app/program: you are not allowed to freely enter what you've eaten for the day, you MUST eat from their meal plans or else you cannot track your eating for the day. It allows you to track water and weight, and if you do their exercises, but it is very limited. It said they would provide recipes and suggestions for grocery shopping, but it's literally what they list or nothing at all. Their way or the highway. And hey, maybe someone out there likes that format? But again, just an hour after purchase just looking through the app (they don't let you see the app until you have paid for it, so it's hard to know ahead of time) I found that really is not what I was looking for and that it wouldn't work for me. I was able to purchase the program/app "on sale" for $73, which apparently was 50% off (so it normally costs $141.5 for just 3 months). I don't know about anyone else, but I cant just throw away $73 and the fact that they wouldn't even consider a refund just shows they don't actually care if people like or use their app just so long as they get your money.
Good luck with customer service if they ever respond they are not helpful! Dont ask for your money back.you will never get it!
Stay away- Go directly to NOOM!
I am a very versitile cook and have many ingredients and seasonings in my pantry. However, the recipes on this app were so cumbersome and would require so many special ingredients, I did not wish to go forward. However, be advised WARNING - if you download the app simply to see if it works for you - even if you NEVER once USE IT, Reverse Health will not fund one penny back to you. This was a complete WASTE of MONEY.
So I signed up for this program and after reading through and realizing that this program would not work for me because of the health issues I suffer from and I just got approved to have yet another back surgery and would not be able to do any type of movement for a good long while that it would be better that I wait and maybe look into this afterwards. After less than 24 hours I requested a refund of the $80 I spent to for a 6 month program, they came back that they could only refund my 1/2 my money back! REALLY, 1/2 my money that they didn't even earn they are just STEALING THE MONEY. So before sending them any money make sure you really want to give them your money... on second thought if you want to give money away just send it my way cause after this back surgery I'm going to really NEED IT!
This company is not legitimate. It took $99 from me while my account was canceled. So they are stealing money from me. And at this point refuse to return the money. This is a scam.
Tip for consumers:
This company is a scam
Products used:
None. And still no refund
I should have read the reviews first. This is a fraudulent company with very unfair business practices. I purchased a one month subscription for $30, after which they offered a 12-month subscription, "at a reduced price." When I clicked to the next screen to see what that price was, they instantly charged me $105. No checkout cart, no chance to review the amount, payment method or purchase info. They just charged the card I used for the initial month and then basically told me, "too bad" when I emailed them to ask for the $105 to be returned. Also the welcome video is laughable. You can see the woman struggling to read off cue cards and mispronouncing words while one of her eyelids blinks independently from the other. Very distracting. Looks like bad botox. Also? The whole plan is extremely rudimentary and offers no new information. You're better off googling, "healthy recipes." Save your time, money, and frustration. Oh! And just to add insult to injury, when they emailed saying I wasn't getting my money back, they put a double heart emoji next to it. Extremely petty and unprofessional.
Tip for consumers:
Extremely poor customer service. Unprofessional and fraudulent tactics wherein they charge your account without consent.
Products used:
Their weight loss app
The system is too complicated for my life after I explored the program for a month and I was only given the opportunity to use sign up for auto renewal at the time of sign on. Since I wasn't using the program, I would have canceled it which I thought was done. It automatically charged my charge card without any notification from the company. NO email/Text stating that My subscription was up for renewal. Then when I disputed it they said I would have had to cancel 14 days prior to renewal. IF I didn't know it was still on auto renewal and I was not notified that it was going to renew and charge my charge card HOW could I have notified them of a refund prior to the charge. It make no sense. The company is fraudulent and has very poor business practices. They could see I wasn't using the app and still not communication or follow up from them as to why and how they could help with my service. They are not interested in helping. They are only interested in getting your money up front and then charging the your charge card to stay in business.
Products used:
I was trying to use their weight loss app which is very complicated and there is no refund and they only want you to sign up for auto renew and then do not notify you that it is going to renew prior to charging your charge card. FRAUD all the way.
Reverse Health is the first weight loss program that focuses on menopause. Many of our members report 15-25lbs weight loss & reduced menopause symptoms within 12 weeks. The app-based program features:
- Personalized meal plan
- Access to recipe library with over 3000 recipes
- Tracker in app to log meal plan, weight, water, mood and exercise for more accountability
- Members-only Facebook group with more than 20,000 members
- Weekly FAQ calls with nutrition coaches
- Monthly Live call with our menopause expert and health & fitness coaches
- 12-week video coaching course on nutrition and mindset
- Beginner-friendly exercise videos
- Recommendations for supplements
- Chat with our support team anytime