Revolut

I trusted CEO of Revolut with 25 euro in 2015. Bad decision
Nikolay Storonsky sent me letters himself in 2015 and I trusted him with 25 euro.
Only one transaction in history - Revolut received 25 euro from my personal card in 2015.
In 2021 I asked to pay me back 25 euro to my private account.
No chance to receive the money. They are lying that the transfer is done but they do not send it back to me. I still see this 25 euro in Revolut application.

Revolut are scamers! I got two accounts, one personal and one business, personal one they blocked after one transaction and when i asked for what they just answer "we don't have to tell you" and another one business they taking money for registration then after you need to work they disable some functions and holding my money and siply ignoring, and again i ask they FOR WHAT and again answer is "we don't have to tell you" so dont registration on that scamer online banking! And do not do any cooperate with them! Very poor support, one answer in 30-40 minutes

Often freezes, it's very embarrassing to have your card frozen when you are about to pay... They are slow and unprofessional, they put your account for verification for months and you cannot access your money, and their trading platform is the worst! Trading there was good at first than they started increasing the custody fees, with 1116%. You get crashes and zero responsibility from their side, the charts are probably purposefully started several minutes after the market opens and if you put more than ******* still you cannot do day trading! Do not recommend use N26 and Binance and Coinbasepro

Their app is good, so please use them for very small amounts, i.e. If you have a trip abroad and need to pay something using the one-off card system for example, or maybe some currency transactions, they are good for that.

However, NEVER deposit large amounts with these people, they will do ABSOLUTELY EVERYTHING THEY CAN to keep hold of your money for as long as possible when you want to withdraw. Things can go well but there will be moments when you will curse the day you have made a transfer or used Revolut. Their customer service is absolutely useless (I mean the chat system) as they will on most occasions not be able to help: they will be saying " computer says no!" and that will be it. If you find yourself in an urgent situation where you really need the funds and there is an issue with Revolut you can forget about it, they will not help, nor try to do anything about it.

In conclusion, they are OK for small transactions, a few hundred here and there, BUT NEVER make them your main account, NOR use them to buy shares or cryptocurrencies. They do have a good app BUT that is it, nothing else behind to back it up with proper customer service. So, if you want to know how financial Wild West feels, go ahead and use them.

The Proof of Business is complete BS. I cannot activate an account for a month now. I've provided all requested materials such as Bank Statement, Supplier Invoice, Invoiced issued by my company, Website Ownership, yet nothing is approved! The website is still under construction, so this cannot be accepted... Most ridiculous part is that OFFICIAL GOVERNMENT PROOF of REGISTRATION is not approved as valid proof. That's the most ridiculous service. I certainly don't recommend using their services!

I would not recommend to use Revolut at all, because it's absolutely unclear service and terrible customer support.
1. If you bought upper plan with necessary services, you calculated cost and profit for this plan, relax, all options of this plan can be changed any time. You never get your profit.
2. If you have serious issue, you never got resolution. They can only reply by a chat and you never know what you are speaking with. I spent 7 days chatting with different people who appeared in the same chat and asked me the same questions and finally escalated my case. I was exhausted to explain the same things 5 times, and my chat is still open and I still did not get answer. I do not even know how much time else I should spend.
I just needed to transfer my trading positions to another broker, as my husband and some other my acquaintances did. However, I was not able to do it and Revolut support teams cannot advised anything, they just redirected me from account support team to trading support team and back and each of them know only part of the issue, but no one can resolve whole issue.
It's a shame.

Revolut is truly a financial revolution.

100% online bank and trading services.

THE GOOD
Easy to use
User friendly
Trustable

THE BAD
Some user reported having their account suddenly closed

BOTTOM LINE
It´s for sure one of my favorite online financial services.
I have even tried some trading and investing, and it was profitable.

My account has been locked since 13 July 2023 (six weeks ago) and I have a considerable amount of funds in the account. I immediately opened a chat regarding this and have spent hours liaising with the staff who change on a regular basis and continuously tell me that I am being scammed. I have provided all the supportive documentation they have requested, on numerous occasions and have responded to all their questions but still they tell me I am being scammed.

Frustratingly, they do not elaborate and support me to understand how I am being scammed.

I have explained that I am not being scammed and have, in my desperation, asked on several occasions for my account to be closed. They continuously ask me if I would like my account closed, I respond asking them to close my account and the cycle continues…

I have formally complained through their own channels and whilst that has been 'auto responded to' I have no further response. Although their staff keep pasting their complaints link in the chat!

Despite my promise to take to social media and complain to the FCA, their inaction and ability to move my case forwards continues.

I strongly advise everyone not to get involved with Revolut. They cause stress and in my opinion are a deeply dubious financial service. I have never had an experience like this. Stay away.

I have two Fintec accounts one with Revolut and another with a competitor... it has been a nightmare for my business - they froze my account and have with held £15,000 - when queried i supplied all the invoice and it has been over three weeks with no resolution, i am on the verge of running out of funds for my project for my new venture when i decided to use revolut business as my bank. I have asked them to review and send back the funds to sender - my customer was happy to re send money to a different account but until he gets his funds back. I keep going in circles and am more than happy to provide you with a pdf transcript of my conversation ( SO YOU CAN JUDGE FOR YOURSELF) for anyone wanting to know how its all been going in circles, energy zapping and very stressful. PLEASE DO NOT BANK AND AVOID AT ALL COSTS

I've had Revolut for 3 years, only ever used it to send money to friends/family and buy coffees etc. they deactivated my account for no reason and unwilling to give a reason why

I opened an account to use internationally, then when I traveled, I found there was no way to access my account at all, because it is designed to only work with the original smartphone account, which of course after moving to a different country with a different phone network no longer exists. Their website is a joke, just full of ads pushing you to give them more of your money. If you look carefully, you will see that it is very difficult to contact a real person as they have no listed offices or names of people with whom you can speak by telephone or in person anywhere. "About us" leads to more ads. "Contact" refers you back to the smartphone app, or a number with a bot; again no real people, no real responsibility. They list a way to send photos of things to identify yourself if you have problems accessing your account, but then simply refuse to respond in any helpful way when you send it, even to the original email address used with the account. There have been many complaints of persons losing money with Revolut, not only because of many scammers who have been able to get access to the accounts and steal the money in multiple ways, but from Revolut's own shady practices including unexpected and sudden high fees for various transactions. Compare this to legitimate banks with whom it is easy to contact a real, identifiable person by phone anywhere in the world, with offices in some cities, and a very detailed and full-featured online website to work with. Based on my experience and that of many, many others you can easily find online in many forums, I suspect that Revolut is probably an Estonian front organization for Russian or Estonian oligarchs or members of organized crime who are using it for money laundering or simply to skim what money they can from people at long distance who have no recourse. Please do not make the mistake I made. Do not trust them with any of your money. If you do, there is a good chance you will lose some or all of it.

Very good exchange rates, you can buy cryptocurrencies with it, their app is easy to.use. And you get $$ for referring them.to your friends.

Use every day for payment, for invest and saving. Use every where in Europe.
Recommend for everyone.

Revolut requested me to verify my identity, after i have been asked to change the app pin and for this purpose to submit a selfie. It worked. I then proceeded to comply with their requirement, plus my pass, as the former had expired. Within one minute my account was blocked with a huge banner saying revolut cannot offer me the services. And there s where the tango with this shady company starts.

I inquire the customer service for days and days, each and every of the agents was giving weird explanations, basically everything, e.g. we have a problem with the app, it takes longer to prove, the sun is shining or not, whatever. And then suddenly, as I still had access to the payments made, though nothing else, I notice my balance dropped, keep on mind, while I was not able to make any payment, though no payment was registered. I add this to the conversation and this is where it went crazy, as revolut was literally bull$#*!ting me how this payment was pending for a long time, that is was reverted and then booked again. Bull$#*!. What these guys did was obviously to book the amount once I made a payment, and of course making the amount disappear from the valance, and then when the merchant was requesting revolut the money, revolut would book again the amount. On the other hand, the payment statement you can download as pdf/excell, does NOT represent the reality, as many transactions, I realised on this occasion, are missing. As I claimed this and asked for clarifications, my access to the payments in the app has been restricted, and despite my attempts, never restored under all kind of time saving excuses.

Does this smell like fraud? Well. Next time when you consider using services offered by Russian oligarch's descendents, think twice. A company cannot be SO successful, basically practicing almost no fees, unless there's some shady activity in the background. As I tried to make this public, I realised how difficult it is, whereas the reviews are astonishing good - what an amazing product, right? (All my conversations with Revolut have been accordingly documented)

Hi,
I would like to warn you about your client Mr. Sebastian Jawulski,
Address: Sebastian Jawulski, Powstańców Śląskich 2/40,01-381 Warsaw, Poland
+48 723 10 44 77
IBAN: LT50 3250 0455 3658 4373
BIC: REVOLT21
On Facebook, he claimed to be a watch repairer.
On March 22,2023, I paid him 305 euros to repair a Leonidas watch.
On June 1,2023, I paid him 165 euros to repair the Rolex gold hinge.
Both payable by bank transfer to the above account.
I last contacted him on June 25,2023 on Facebook, here are the conversations.
July 10,2023, 22:11
You feel
Yes, but it's taking you too much time, you've had my money for months. I am not satisfied with your services at all. Where is Leonidas?
July 21,2023, 00:29
Sebastian
Sebastian
Sebastian Jawulski
Rolex is ok
July 21,2023, 2:50 p.m
You feel
Very good, but when you ship the 2 watches you are holding? I have others to repair, but no upfront fees are allowed. Fix
July 25,2023, 4:12 pm
Sebastian
Sebastian Jawulski
I'm coming back from vacation tomorrow
July 25,2023, 6:20 p.m
You feel
Very good, but when you ship the 2 watches you are holding?
August 7,2023, 13:41
You feel
Please have the decency to reply now and send my watches.
M. Aitken
Nothing since then, please do something for me, he's a thief.

Handy features & good interface. Would recommend especially if you travel alot! Also great for free withdrawals.

I was called by a number that had the exact same number as the ministry of justice in the UK. Unfortunately, it was a scam and they claimed that I was found guilty because of tax violations. Importantly, they knew everything about me such as my postcode, address details, etc. Being suspicious at that moment, I got convinced when they let me verify the number from gov.uk's website. Unfortunately, I have done a sequence of payments in the amounts of 2000-2500 pounds and I lost more than 10K pounds. The scammers told me that my bank accounts in the UK have been warned regarding the matter and while doing these huge chunks of payments, there was not any warning given by revoluts application at all. I called the same number 15 mins later and when I called it back, I was connected to the real ministry of justice and then, I spotted that it was a scam. Contacted revolut and from the online chat, made a chargeback request because of not being warned at all. Provided all the screenshots regarding the calling number and the documents to them and I was told by them I will receive a response in 3-5 weeks which was like a joke. After some research, issues related to scams have been resolved by local banks in just a couple of days and they get reimbursed most of the time. After some time, someone appeared in revoluts chat and told me that they will not reimburse the money for not specifying any reason. I told them that I lost my entire money and had a very tough situation because of having a wedding in 2 months as well. In short, revolut accounts are not safe and their fraud detection mechanisms are lacking security and they do not offer any help once you are subject to fraud. The only thing that they ask for is to provide a chargeback form and keep you waiting which ends up with misery in the end. It is absolutely clear that their fraud prevention and customer service are extremely poor. Highly suggest you use a local bank or more reliable ebanks that do not leave you alone in cases of fraud. I will provide you with further information if anything positive or negative happens with revolut and the situation.

I've been a Revolut customer since the beginning of 2019, and earlier this month my account was randomly locked (meaning I cannot access my funds). They asked for some documents, which I supplied, and promised to resolve the case in 96 hours or less. That is now almost two weeks ago (!), and not only have they not messaged, they blocked the support function in the app, meaning I can't even ask them what is going on!

Before this incident, I was a happy user, but now I'm utterly disgusted. I used to recommend Revolut to friends, but now have to warn them to think twice before putting any meaningful money on Revolut, since they can lose access to it at any time. Luckily, I pay my rent from another account - imagine if that wasn't the case?!@Revolut, seriously, all it takes is (1) communication and (2) keeping your promises - things every customer should be able to expect from a company which claims to be better than the 'old banks'.

An update after account being locked for almost a month:
One of the revolut's agents contacted me 2 weeks after my account is locked, after chatting for more than a week, supplying multiple documents, I finally reached the last stage of the evaluation i. E. submitting the last document he asked. Right before I submit that document, the chat was dropped! I have to contact a new agent and do this whole thing ALL OVER AGAIN! I seriously cannot believe this! Spending hours of my holiday dealing with this nonsense! Get yourself together revolut! This is the worst customer service I have dealt with in my whole life!

-Another update after one month: I had to post on Revolut's facebook page in order to get an agent to reply to my messages on the app - they only start to care about your issue when you are damaging their public image (i. E. the first agent came to me after this Trustpilot post, and the second after a facebook post). After that, I was switched among 6 Revolut agents who asked for repetitive documents and digging into things like my parents' tax returns and my birth certificate... I've been banking with high street banks (TSB and Natwest) for over 10 years, and have never ever experienced such nonsense! In the end, I was just super fed up with this utterly unreliable and irresponsible company and decided to close my account and have all my funds reverted to the original source (one of my high street bank accounts). If you are dealing with Revolut for more than 1 month and it's still not going anywhere, I highly recommend you to close your account cuz it's just a way easier solution (funds reverted to my account in 3 days). I will never use Revolut again and will suggest all my friends not to use their service in the future.