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REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
34,058 reviews
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time
FALSE ADVERTISING FOR SHIPPING. Did not get my clothing in time for my vacation and the customer service was completely unhelpful. I will only shop with SHOPBOP from now on. They guarantee their packages and are much more professional and helpful in their responses.
I made my first purchase with Revolve several months ago and had a terrible experience. I purchased a dress which never arrived at my building despite being marked as "delivered". I contacted Revolve and was told that they had delivered it to a completely different address. I live in New York on a numbered street in a numbered building so there was really no excuse for the mix up. They sent me the same dress again about a week later. Unfortunately the dress was too big and I requested a return for a smaller size. When Revolve received my request they contacted me to tell me the dress was now sold out in the smaller size. This was WEEKS after ordering the original dress when ALL sizes were in stock so I was of course upset. Revolve issued me a refund and I moved on. Recently I saw another dress on Revolve that I couldn't stop thinking about. I purchased it and received a shipping notification today. I examined the shipping notification thoroughly and noticed that they sent the dress to the wrong address again! The ironic thing is that since last time I've moved to a different New York address and they still managed to screw it up. I'm waiting for Revolve to resolve the issue but I just am in disbelief that such a big prominent website can be so incapable. I frequently purchase from missguided, asos, net a porter, boohoo, Zara and 100 other online stores and have NEVER had this happen. Completely unacceptable. Be wary if you're ordering anything from Revolve!
I ordered it from you because of the arrival date, I know that the situation in Israel is not as good, but all my stuff that I ordered from abroad came in time.
SOME ORDERS YOU REFUSING, DONT UNDERSTAND IF I AM A RETURNING CUSTOMER, I PLACE ORDERS ******* & ******* IT WAS CANCELLED, ARE CANCELLING MORE OFTEN, WHAT CAN I DO
Y CHOOSE BECAUSE MY GIRL IS VERY FASHION, BUT SOME ORDERS AFTER BE ACCEPTED, RECEIVED CANCELLATION, THATS CANT BE A BETTER CUSTOMER, IF SOME ORDERS ARE CANCELLED, I USE CREDIT CARDS AND PAYPAL, BUT OTHER ORDERS ARE BEING CANCELLED.
I LIKE YOUR PRODUCTS, VERY FASHIONIST, LET ME KNOW WHAT CAN I DO.
SOME ORDERS YOU REFUSING, DONT UNDERSTAND IF I AM A RETURNING CUSTOMER
Y CHOOSE BECAUSE MY GIRL IS VERY FASHION, BUT SOME ORDERS AFETER BE ACCEPTED, RECEIVED CANCELLATION, THATS CANT BE A BETTER CUSTOMER, IF SOME ORDERS ARE CANCELLED, I USE CREDIT CARDS AND PAYPAL, BUT OTHER ORDERS ARE BEING CANCELLED.
I LIKE YOUR PRODUCTS, VERY FASHIONIST
I PLACE AN ORDER BEFORE, HOPE ARRIVE ON TIME
To have 600.00 + pants arrive wrinkled and looking not great was dissapointing. I returned the pants, mostly because I didn't like the fit.
Facilité de navigation, bcp de choix, prix corrects, livraison rapide et bon état
Pour la marque tower 28
Pour la marque tower 28
À Little cheaper
I have sent an email requesting a return label and still haven't received a response.
* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I used to like this website. I am complaining about their INCONSISTENCY and their NEW WEBSITE. BE CAREFUL if you like something and you put it into your shopping cart, IMMEDIATELY they will TAKE THE MONEY OFF YOUR CREDIT CARD. I didnt even get a CONFIRMATION of whether I would like to purchase the items. That REALLY SUCKS! No other webiste does this. Another bad thing about them is the have this PRE-ORDER system which DOES NOT WORK AND IS UNRELIABLE. I pre-ordered an item and they never got back to me, but my credit card was billed, eventhough they said THEY WILL NOT BILL ME. I checked my bank statement and THEY DID... I trusted them, because their customer serivce sounded professional in manner... Its really upsetting and annoying. They gave me a store credit, so I decided I will have to buy from them for the VERY LAST TIME. But after I did (using the store credit), they chaerged me for the ITEMS AGAIN on my CREDIT CARD!
WTF I really really will never buy from here EVER! Please be ware. All their stuff is authentic and nice but their method of SELLING SUCKS!
I returned items in my order and have not received any update
Fast shipping
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REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
We are so sorry to hear that your package did not reach you in time for your trip. Per our message to you yesterday, please email us your order information. We would love to look in to this for you to see if anything can be done. We hope to hear back from you soon! -Candice, Team REVOLVE