REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time
The quality of the fabric is outstanding, and it feels incredibly comfortable against my skin. The design is not only stylish but also versatile, making it suitable for various occasions. The fit is true to size, and the stitching is impeccable, ensuring durability. I appreciate the attention to detail in the dress's construction. The ordering process was seamless, and it arrived promptly, exceeding my expectations. This dress has quickly become a staple in my wardrobe, and I can't wait to explore more fashion options from this online store. Highly recommended!
I found a dress from another department store site and ask Revolve if they would price match it. I contacted the customer service through their live chat and within 10 minutes, they did price matching and refunded me for the extra which I paid. They told me that the amount will show up on my credit card probably the next day. And I just can't believe this matter literally has been resolved within 10 minutes. For me, it is just an easy and pleasant shopping experience with them. I'm still waiting for my order but I'm already getting excited.
Formerly known as "RevolveClothing." They have a great mix of designer and premium labels. Their sale items are pretty impressive. They ship out orders really quick, which I love. Their policies are fair and clear. The return process is painless too (they provide return labels with each order). I bought a final sale item and they let me return it because there was a small makeup stain on the collar. Thanks Revolve for bending the rules when you should bend them.
I love revolve. Great selection, fast and free shipping, routine promotions/sales and the Loyalty program is great! Returns and exchanges are easy and hassle free. Never had a bad experience with anything.
Great selection,, free shipping, easy site navigation and the loyalty program.
I purchased a G shock watch from Revolve clothing and received an email not long after saying that they needed to verify that I was the cardholder in order to proceed with my order. This was understandable... I did as they asked which was to report 2 transactions back to them and then they replied to my email saying "We're very sorry, but your order has been identified by our risk management team as a high-risk order for which we will need further verification" and also asking me for a copy of my credit card or drivers license. I sent them a picture of my passport and credit card 2 days ago and still have not received an email saying whether or not they will be sending my order. I'm very disappointed as this has been dragged out for almost over a week now and I've spent 130 dollars but gotten nothing. Zzz
I love shopping on Revolve! They have great customer service and you really can't beat their shipping and return policy. They have a great selection of in style clothing from numerous brands. I've been shopping with them for years and will continue to do so. Definitely recommend.
Great customer service. Easy to reach out and they respond quickly. They have been able to resolve all issues I've brought up.
I find so many beautiful pieces for everything-from barefoot on the beach to styling on the job! I've never been disappointed with this site! There is a price range for everyone in every category of clothing.
The only negative: I put a gorgeous lace Alexis romper in "My Favorites" (mainly because i wanted time to think about whether this was exactly what I wanted to wear for an event-and it was expensive enough for me to hesitate to make a quick decision). Today I returned and the Alexis romper is gone!
Question: do you periodically "retire" certain pieces?
It was very fast delivery and very much appreciated!
The process to purchase these limited shoes was not as easy as my other purchases but I understand. As an application programmer, I think it would be nice if the system could automatically check if the buyer has had prior orders and if they are buying a reasonable amount of a shoe. These filters would hopefully weed out some of the bots or resellers. But I did get to speak with a wonderful rep who helped me get the shoes I wanted.
Amazing!
Coolest selection, quick shipping and easy returns!
Been waiting half a month for a two day order. When I called today they said I needed to verify my ID. Thanks for making me wait forever without notice of where my stuff is. I spent 2000 with revolve and received nothing. Go to the mall and buy a dress that way at least you have what you paid for.
I ordered a few wedding event outfits on Revolve and was quite excited as everything looks so good on the photos. Customer Service was very prompt in replying to my questions and the package arrived very swiftly despite living abroad. However, when I received my package I was really disappointed. I ordered a $300 dress and it looked so sad inside the box all folded up as small as possible. My other dress retailing for $70 was made in really cheap fabric. Both dresses had really bad quality fabric for the price so I do feel quite ripped off. Do not order from here unless you know the brand you are buying because their photos do look much better than actual product.
Hi Mika! I'm sorry to hear that you were disappointed with your recent purchases. We always want our customers to be 100% satisfied and do our best to stock high quality brands and merchandise. We appreciate you reaching out with the feedback about how the products were packaged and their overall quality and we will be sure to pass the feedback along to the related departments. Our customer service team would be happy to assist you through the return process should you want to return or exchange the items. Can you please send us your order number or email address? We can have them reach out to you and assist you further.
Best,
Candice
Team REVOLVE
Fast shipping but the top did not look good on me.
It’s on my social media
Easy, quick, and efficient using website. Thank you.
This dress is absolutely beautiful! I recommend Revolve all the time.
UPS routed my shipment to another state and customer service shipped another to ensure that my delivery arrived on time for the event and their customer service texted me with follow up. I have not experienced customer service like this in years. Thank you all for your follow up.
I have shopped here before
I have ordered from this company for years. Always have a good experience. Quality items and excellent customer service. Never had an issue when having to return or exchange. Highly recommend this company.
We live in a highly populated area and always require a signature due to high package theft. They just dropped the package without signature and naturally it was stolen. Contacted revolve since these things happen, and they wanted me to sign an affidavit and were super accusatory of me stealing it myself LOL. Only refunded me when I said fine I will just dispute it on my credit card. Goodbye forever
I've ordered from revolve two times and I'll never do it again. I thought the first time I ordered five dresses and all of them were very poor quality. Some of them had threads that were unwinding. The second time I tried my luck again a year later to see if the quality had gotten better but it didn't. I got a dress wear the strap was completely broken off from the dress. Just because influencers are posing in their clothes doesn't mean that's actually the quality you're going to get
I placed an order and I never received any notifications that it never shipped or that it was delayed. I call because I paid extra for next day shipping to be told that it had never left the warehouse. This happened to me multiple times. I would not buy from this site if you are expecting reliable delivery times.
I order and, send a different item than the one ordered!
Fast shipping: 15 days!
On my, return shipping!? For repayment or shipping of the right item, probably the wait will be infinite!
There are better sites to buy the same articles and much more serious!
I also found that the calculation of taxes outside of the united states is inferior to those applied by Revolve!
Letting go!
Everything went great, love one item, one didn't fit well and return was easy!
Great product
I can't believe that there are so many bad reviews. I have been shopping at Revolve for at least 8 years and I have never had a problem. They have great designers, always coupon codes for discounts, free shipping, free returns and no sales tax. I always receive my order exactly when they say it will arrive. This is one of my absolute go-to sites for clothes shopping. Love them!
Revolve's shipping and return policy is by far more expedient than Saks or Neiman Marcus where a return can take as long as three weeks to post to your account versus Revolve takes about three days. The complaints about the quality of the merchandise is in my experience very simple you get what you pay for.
I can't believe anyone would spend $110 dollars on a swimsuit top that is basically one you can buy from Wal-mart. I bought it because it was good, and looked of decent quality in the photo. I bought it on discount, and even at $45 dollars I feel like I got ripped off. The top is made of incredibly thin material, not even as thick as a normal box store swimsuit. I ordered the extra small, was on the larger side of the size chart and it was STILL too big. It's not lined at all, which is preposterous for a $110 swimsuit. I guess it's my fault for assuming, but nobody else should assume they'll get their money's worth. The only reason I gave it 2 stars was that it is a cute cut. Literally the only reason. Thoroughly disappointed, will not be shopping here ever again.
I used to purchase a lot from Revolve but my past few experiences I am DONE with them! It took over 2 weeks to get refunded from my returns! They sent out emails that they received my return but yet even after making several calls, speaking with management still took 2 weeks to be refunded! Seems to me Revolve is using their customers to fund their business! Buyers just beware you will no longer get your money back when they receive the return!
I am so sorry to hear that your recent experiences have not been up to par. Our company has experienced tremendous growth over the last year and consequently we have had a huge increase in return volume. We are doing everything possible to improve the speed of the returns process as we understand it’s an important aspect of the experience for our customers. If you have outstanding returns that are still of concern, can you please message us with your order information? I am happy to look in to it for you. Thank you so much for your feedback Lisa and we really do hope to have your continued business!
Best,
Candice/Team REVOLVE
REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
So sorry to hear about the poor experience Angelica! Can you please message us with your order number or email address? We would like to look into why you were not notified and follow up on this for you. We hope to hear back from you soon!
Best,
Candice
Team REVOLVE