• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user qiongf1
1 review
2 helpful votes
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March 24th, 2018

You left the following comment: very good purchase experience. I didn't use the 10% discount code of my first order, but later after the goods has been shipped, I live chatted with the customer service person CARLA, She helped me to refund the 10% amount immediately! Such a good reputation!

Thumbnail of user amandah2484
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

I love shopping at revolve. The only negative is a lot of their stuff is preorder and when shopping you can't filter those off. You don't know it's preorder til you go to check out. Otherwise the clothes are great and very reasonable with returns.

Reason I chose this business:

Wonderful quality all around.

Thumbnail of user srikanthv10
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

I just received and used only a few days. Will review again after few months

Reason I chose this business:

My friend was using and I did saw a difference that's why I wanted to use.

Thumbnail of user triciam56
1 review
4 helpful votes
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February 8th, 2019

Do not waste time buying from these pricks. I ordered a dress for s big event even paid $50 for next day shipping and they never even sent the dress. They suck buy from Shopbop.com way better never an issue. Revolve sucks

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

Hi Tricia,

I'm so sorry that you had this experience! Can you please message us with your email address or order number? We would love the opportunity to make things right!

Best wishes,
Candice
Team REVOLVE

Thumbnail of user megm8
1 review
9 helpful votes
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May 14th, 2015

I purchased a swimsuit from Revolve for my destination wedding. I tried it on, realized I needed a new size, and immediately put it in the mail. About three weeks later I received an email stating that the product was damaged, and they were sending it back to me. Why would I wear a swimsuit in early April and return it the next day for a different size? This is horrible customer service, and terrible judgment. Given that this was a very expensive swimsuit, and most things on their site are expensive, I would expect better. I thought about ordering more things from Revolve for our trip, and for my bridesmaids, but this will most definitely not be happening. I will be spreading the word about how terrible this site is. DO NOT SHOP HERE! Find another site with product that is equally as cute, but they know how to treat customers with respect.

Thumbnail of user yeseniar96
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

This dress fits so good! I'm 5"8,175, curvy figure, and the large fits me perfectly. I could've gotten away with a medium but I'm happy with the large. I can't wait to wear this dress out!

Reason I chose this business:

Cute and excellent quality

Thumbnail of user andyl635
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Everything great, thanks all! I will purchase soon again

Reason I chose this business:

Nice Price, fast delivery

Thumbnail of user susannec1
1 review
5 helpful votes
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May 23rd, 2015

Terrible customer service. They promise discounts to attract customers but deceive you in any way possible. I will never use their service again as they had promised to manually apply the discount to my order but did not.

Thumbnail of user jessiel20
4 reviews
15 helpful votes
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August 9th, 2013

This site is great if you are looking for brand name clothing for cheap. Shipping is quite reasonable as well. Around 5 days or so. If you want 30% off your first purchase, you can call them and let them know it is your first time ordering. It's a great way to save a lot of money on your first order!

Thumbnail of user johnnap13
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

The skirt I ordered was too big. I couldn't find the order number so I called in and the customer service representative sent me a bar code to use on my return and had a new skirt sent out that I received the next day. I was blown away by the level of customer service!

The skirt I ordered was too big. I couldn't find the order number so I called in and the customer service representative sent me a bar code to use on my return and had a new skirt sent out that I received the next day. I was blown away by the level of customer service!

Service
Thumbnail of user joes750
2 reviews
5 helpful votes
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February 7th, 2018

Its rare to find a website you have so much positive experience with. Customer service are very friendly and accommodating. Returning has always been easy, getting a refund on orders that go on sale within 30 days is never a hassle, even applying a coupon code to an order because it wouldnt work during checkout has also been handled quickly and politely. Free returns from Australia is amazing and saves me $40 each time. Im super happy with this site and think a lot of stores could learn a thing or two!

Thumbnail of user xf7
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Amazing! Couldn't be better in any way! The items are fabulous. I love that there is a price range. I can find something for any kind of event. It's my first and one stop go to shop. Returns are literally the easiest!

Reason I chose this business:

The items are fabulous. I love that there is a price range. I can find something for any kind of event. It’s my first and one stop go to shop. Returns are literally the easiest!

Thumbnail of user joeym36
12 reviews
6 helpful votes
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November 17th, 2015

I rarely wear dressy pants and I just wanted to thank Revolve for the amazing quality, durable, heavy, literally water proof Arch Jogger Pants that I received in the mail today. They're so adorable, I might actually go outside to show them off! Haha! No complaints, the order came exactly when it was supposed to, I'm completely blown away by the quality of Publish Brand. I will definitely be a returning customer to by these in every other color that you have. I'm a petite guy so it was an extremely difficult size to find anywhere else. But not here! Thanks again :) -Joey

Thumbnail of user jaklink
1 review
2 helpful votes
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March 29th, 2018

I ordered a pair of jeans that were one size too big. Revolve has an exchange option where you just write down the item number you want instead, ship the original item back, and they ship you the new item. I've never done this before and I got an email saying if I wanted to exchange, I needed to call customer service. Claudia the CS rep was extremely rude. She cut me off mid sentence and looked up my order number and said "ok so whats your problem?" she could have said "how can I help you?" I have never gotten that much attitude from customer service ever. I love the store and they carry amazing brands. If it wasn't for the clothes, I would never shop here because of Claudia.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

Hi Jaklin! We are extremely sorry to hear about the negative experience. If you do not mind, can you please send us your email address or recent order number? We would love to review our correspondence and follow up with you through phone or email (whichever you prefer). Thank you for taking the time to share this with us and we hope to talk to you very soon!

Best,
Candice
Team REVOLVE

Thumbnail of user abigailb29
1 review
0 helpful votes
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January 29th, 2018

I want to point out revolve is full of many different brands. Its not just one "revolve brand", they offer clothing by pricey designers and sometimes at a lower price. I love everything I've received and placed high dollar orders with no problem but sizing, which is general. No problem returning, or buying, and clothing is good quality. Some materials ate thinner but needed for the style and fit of garmet.

Thumbnail of user mayumim1
1 review
1 helpful vote
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June 10th, 2017

I found this website now and I feel like that makes sense they have only 2 stars because they are really suck. They lost my order and I've been contacting them a lot but nobody response. I still don't get my order or refund, email(explain) from them or anything and now the product is out of stock. I really don't know what's wrong with them. Also, I returned few items in another time but I still don't have refund too and of course they don't do anything. I really can't believe this company treats customers like this. I definitely won't buy anything from them anymore. Seriously, you guys should ashamed yourself.

Thumbnail of user fsessionf
5 reviews
20 helpful votes
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March 1st, 2014

I am so exceptionally unpleased with this revolveclothing. I needed a decent shirt for my new day at work in an enormous business. They sent wrong size! After much rearward and advances I at last got my right Shirt a week past the point of no return. Exceptionally RUDE SERVICE

fsession.com is the most perfect way for web shopping and using any card to purchase unassuming expenses and quality things.

Thumbnail of user cheneep
1 review
0 helpful votes
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July 28th, 2016

I have had such a great experience looking through the Revolve website. I couldn't find a simple complaint however the app is an absolute nightmare. Trying to purchase 3 items and its been loading for 20 minutes. Everytime I try get into it again it does the same thing. So annoying!

Thumbnail of user marcieh10
1 review
3 helpful votes
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September 30th, 2020

I have purchased a number of clothing items and a few pairs of shoes. Extremely poor quality for what they charge! Every single purchase I have returned. Found it amazing, pre-covid, that the return center provided in California, the girl behind the desk said there was an overwhelming amount of returns always from Revolve. I am done purchasing.

Thumbnail of user ashleyw1446
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

Easy to buy, try and return. I end up spending more of my budget here because they make it so easy and they are pretty consistent on their deliveries! However, always looking for more variety and wish they didn't list products that are out of stock.

Reason I chose this business:

Easy to use, great clothes

Thumbnail of user donnae1234
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

So many great selections, unique styles and quality clothes. The people who work at Revolve are very responsive and knowledgeable!

If you call or text or send an email, the Revolve employees are extremely responsive and very helpful.

Reason I chose this business:

The clothes are very stylish!

Service
Thumbnail of user caitlinm36
1 review
3 helpful votes
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April 22nd, 2018

This company shipped me faulty item. I spent two weeks corresponding with their customer service team arranging my refund. Instead of refunding me, they reshipped the item back out and made me go through the whole process again. No apologies, no help. Refunds are almost impossible, poor quality products and even worse service.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

So sorry to hear about this Caitlin! It sounds like our team could have done much better here. Can you please message us with your email address or order number? We would love the opportunity to look into what happened here and to make it right!

Best,
Candice
Team REVOLVE

Thumbnail of user tadam
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Thank you for sending me such a wonderful product. There was something a little disappointing about it. The necklace was not secured and was in a bag, so it arrived with 3 parts missing. I was sad because I was really looking forward to it. I would like it to be delivered fixed in a box. I think that way I wouldn't have ended up with a tangled necklace. It was very quick from ordering to shipping! Thanks for listening!

Thumbnail of user abbyw6
5 reviews
17 helpful votes
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February 14th, 2014

Revolve's interface is not as user friendly as some of the other shopping sites. Their sales are not typically as competitive as other sites as well. However, they do have great designers and I will shop with them from time to time if I can't find a piece anywhere else.

Thumbnail of user jennaj130
1 review
0 helpful votes
  • Send Message
August 18th, 2023
Verified purchase

I had a great experience shopping with Revole. The site was easy to navigate, and I received my order with free shipping within 2 days of purchase. I will be shopping here again! (I also submitted the wrong size initially and the chat service helped me very quickly get that modified - that's an exception as normally the chat feature for websites I've shopped with is slow and not very helpful)

I ordered the wrong size and realized right away. I used the chat feature and it was resolved within a few minutes. By far the best customer service I have received with the chat feature on any website I’ve used.

Reason I chose this business:

They had the dress color I was looking for from Michael Stars.

Service

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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