REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time
I love Revolve for the variety of items, easy checkout and duties already included! Arrives quickly, returns are easy and I feel as though they truly understand the importance of good customer service.
Nice collections and wide range of clothing options are available. Trendy and Designer wear, Classy and fashionable shoes & accessories of high quality. Happy with the customer support team, they are very helpful. Worth the money.
This site is the best. Every item is priced reasonably to what it is worth. Their shipping is amazing and always arrives within the timeframe given (I'm in Canada). Also, from what I understand, they have a great return policy. Woohoo!
I got an order and firstly, they had great 6 shipping. Unfortunately though, the items i ordered leaked out. I reached out to a revolve worker and they hooked me up with a replacement and next day shipping :)
Tip for consumers:
shop w revolve .
Products used:
the other two items that didn’t leak
Revolve doesn't disappoint. I've been a customer for several years and have always had a great experience. Their customer service and shipping department is above par. They'll continue to have my business.
Options, labels, affordability, shipping, CS.
I'm a customer from Singapore. Its's my first time buying an item from this website. Upon buying, I didn't check the review but after waiting a few days I began reading it but most of the reviews was not a good thing to hear. Eventually it didn't happen to me. Thumbs up to all the customer service. It did takes 2 weeks to arrive but worth of waiting!
Was so excited to receive this bag and it did not disappoint! Used it this past weekend for a four day trip and it fit everything I needed beautifully. The shoe compartment at the bottom is a game changer.
The dresses look so much better on photos than in real life. It is almost catfishing what they do. I bought 2 dresses, ome of them was 300£ And the quality was just horrific. It was as though the dress was made of paper. I am so disappointed with revolve because their pictures look beautiful. But what you get is not even close to that.
Find about the site by chance while I was looking for a Juicy Couture track pants, it was full price and I knew there was sell at juicycouture.com, they matched the price as soon as I placed the order, and the customer service representative holed while I submitted my order, I love this site but I'll try not visit because it will make my visa suffer! For me at the end you can't beat free delivery and return, why to hesitate just send it back if you don't like it.
Ordered from the site a couple of days ago an item that was out of stock from all the other websites. I took a chance and ordered the dress from this website and they processed the order on the same day, and I received it within 2 days via UPS! I was very suprised at the hassle free transaction after reading the negative reviews. Maybe if you live in the US this is a good website to order from.
I used to love this store for fast delivery and easy returns. My last order, however, got lost even though UPS is showing it was Delivered/left in the mail room (there is no mail room in the building). The agent I spoke to advised me to ask my bank to refund the purchase. Very disappointed.
Seriously I am always at ease when ordering something from them. I know everything will be perfect, products will be flawless, packaging will be great, and delivery will be fast and smooth. They are always my go to shop for anything I need, only thing missing is a larger collection.
I was looking for a 4 pan purple palette from Viseart and was pleased that you had it in stock. I was even more happy to receive it! 💜
Google search
Yesterday I called because I was having problems to see my history order, for some reason I was having problems with my email. Also, one of the package came without a return ticket/receipt. Jeremy, the person who took my phone call was EXCELLENT! He was very polite, patient and knowledgeable. I mean, this is the kind of person any company in Customer's Service should have! Excellent job! I'm greatful that he took my phone call he was able to resolve the issue quickly. Excellent communication skills! Thanks again!
They are extremely deceiving with their shipping. It says it will arrive in 2 days. When I called in because I didn't receive it they THEN say it will be a week. What's the point in advertising that shipping? The worst part is the customer service. They aren't willing to help or accommodate at all. They just kept telling me it's not a guarantee. But I didn't learn that until after it was ordered. Such a joke. Learn the lesson I didn't and don't shop here!
Great product as the pic, super fast shipping
Very good and high quality
I purchased a swimsuit from Revolve size Small. It was sooo not true to size, that it fit more like an XXS! I only tried it on once before sending it back through the mail for a return. Well, they just emailed me to say they won't be returning the item due to the bottoms being damaged or worn. The tags and everything were still on! I'm beyond annoyed. Will not be shopping from their site again, as I find all their items ill-fitting or different than they look in the photos.
UPDATE: The customer service rep spoke to the manager and was able to get a one-time return on damaged merchandise for me. This was done without me even having to ask for it, so I have to upgrade them to four stars for handling this incident with professionalism.
I appreciate that the shipping was quick to Canada and the duties were included in the price of the item so there were no surprises. The reason why I gave 4 stars instead of 5 is that the item that I purchased was 20% off everywhere on Black Friday except for this site (sale announced by brand)… but still had to order here to get it shipped to Canada.
Ships to Canada and duties included.
My daughter ordered the wrong size and now Revolve refuses to exchange it. She purchased another in the correct size in hopes of getting this mess straightened out. Revolve won't budge and now we have two. Never again will we be using this website!
We are so sorry to hear about the trouble that you are having. Can you please message us with the email address tied to the order? We would like to look into this for you.
Extremely pleased with Revolve's speed in service & customer service always.
Long time customer
My dress came in a broken plastic bag and totally damaged with black stains. Also, they sent me the WRONG dress. I contacted customer service and Natalie was amazing! She resolved the issue immediately and made sure I received the the correct dress in a well packaged box. It also was delivered in 2 days.
My dress came in a broken plastic bag and totally damaged with black stains. Also, they sent me the WRONG dress. I contacted customer service and Natalie was amazing! She resolved the issue immediately and made sure I received the the correct dress in a well packaged box. It also was delivered in 2 days.
Love the dresses
Fast and free shipping and returns, but refunds take 14 business days. I think although many companies will say it can take "up to" 14 business days for a refund, usually they refund faster, not in Revolveclothing's case.
I've seen great hauls from revolve in you tube. Their dresses are a bit more pricy, I bought 2 dresses but ended up returning both. When I bought the dress, an email was sent to me right away. I received a tracking number right away and was notified via email when it was delivered. I had to go online to print out the return label and that itself was super easy. Once I dropped of the box at UPS, revolve immediately notified that they were aware of my return. They notified me in 2 days that they received my package and I took prob 3-4 days before the money was deposited into my account. Everything was hassle free so I'm not sure about the bad reviews...
Very disappointed as I've been shopping with Revolve for years now and I just recently noticed that the prices fluctuate and I'm not talking about when they're on sale.
For example. When there is a 20% sale the original price on the items go up, so which in fact you're not really getting the 20% off. And when the sale is over, the items drop in price again. Very sneaky tactic.
Great variety of products, free shipping and free returns.
Because they were on sale.
Very disappointed as I've been shopping with Revolve for years now and I just recently noticed that the prices fluctuate and I'm not talking about when they're on sale.
For example. When there is a 20% sale the original price on the items go up, so which in fact you're not really getting the 20% off. And when the sale is over, the items drop in price again. Very sneaky tactic.
Most of the time I really like the items I receive! Sometimes it's a hit or Miss situation or sometimes the clothing is just not to my liking or quality. But overall I love that it is easy to purchase and return or exchange!
I reached out for a dress that had a rip and then ripped very easily when I tried it on. Not because it was right, just because the fabric was not very good. I was wondering if it was that specific dress or if I should order another one but I read reviews and decided to return bc of quality issues. I never received a reply.
Clothing variety and brands!
REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
Hi Andrea, per my message on Friday, we are so sorry that your package did not reach you in a timely manner. If you are still having issues with the delivery please be sure to reach out to us. You can reply to our message with your order details and we will gladly look in to this for you. Your experience is really important to us and we would love to hear back from you! Best, Candice/Team REVOLVE