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REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
34,058 reviews
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time
The purple dress I had purchased was previously worn. It included previous clothing tape used in the chest area by whomever previously purchased it, and then wore it with the tags and returned. Honestly, it grossed me out tremendously.
I won’t be from this point on. Just disappointed with the overall quality.
I have seen some bad reviews for Revolve so I thought I would my share my experience. I have been ordering from them for over 2 years. Never had a bad experience. Great clothes and fast shipping. I have had to send a few (maybe 2) items back. One was too small, the other was not up to my standards. I have learned you have to know your designers. What fots you well, what is made well. Etc. Fast and free returns. Favorite place to shop. Always new inventory.
Good and excellent service and very helpful follow up with the customer and easy solution and can help in any type of issue that can happen in on line order. It is. Good website and great service and honest decisions for the items
It is good and fast
This company takes days to verify your information, they gives your personal data to companies that look at your credit and personal data. Too expensive and too much trouble to make any purchase. Not worth it! I do not recommend them. Too much problem to confirm your order and they don't respect your private information sharing to others companies.
Tip for consumers:
They never give my money back and they lie about everything with the verification. They make questions about your social security to share with credit companies you basically don't have any privacy.
Products used:
Dress and boots
An abundance of sought items. Super fast shipping/return credit, and always matched or lesser pricing than other retailers.
It depends. Sometimes i need something quickly or they just having something that appeals to me.
The experience was good, deliver on time, the quality of the product was great.
Daughter and many of her friends ordered dresses from revolve! They are to say the least very poor quality, terrible material, and CHEAP! OVERPRICED. Thank god she's in perfect physical condition or these dresses would look horrible!
I'm happy with my suit. I think the price is very cheap compared to the high quality of this suit and the fact of being able to order it custom. It has great details and fits good the body, just the neck is a little loose and the glooves are not so good. However overall I would say the service was fast and good, the price is low. It doesn't disappoint.
Very quick shipping and great product! Will definitely be ordering again.
Great selection of clothes and customer service is amazing.
Efficient transaction. Very quick delivery. Will repeat
Excellent communication and customer service items dispatched quickly
Excellent
Excellent customer service and communication
I was surprised by how fast these earrings came. They are sturdy, yet lightweight, and they are a great statement accessory. My only complaints would be that the earrings I got came with two different types of earring backs, and the plastic part of one of the backs broke off after I took the earring off the first time. Not what I would expect given the price I paid.
I was looking for a very specific item that I could only find on the REVOLVE website!
I first saw the pair of earrings I bought on a TV show. I really liked them, and was able to find an identical product on REVOLVE.
I received my order but I appreciate the check in as it did take a few days for me to find it.
Easy and fast and such a good assortment!
I spent $450 on some common projects I purchased from Revolve. I wore them a total of three times and the stitching came apart on both shoes. I take very good care of my shoes and am not hard on them AT ALL. I currently own multiple pair of this particular brand. The revolve team did absolutely nothing to help me and told me I was outta luck on getting a credit or my money back. This is the worse experience I've ever had with a website and I would highly recommend NOT SHOP WITH THEM! I am currently reporting them to the Better Business Bureau and will continue to spread awareness! Don't let them take advantage of you! Horrible business!
I ordered the MOTHER jeans in two sizes. Both were shipped and both were returned. I saw I received a refund for one of the jeans, but want to make sure you received both jeans and refunded me. Thank you
Great selection of stuff
I have ordered thousands of dollars in merchandise from Revolve and returned only what was the wrong size or most of the time unfortunately was deceived and the color was off, stitching loose, cheap quality and every time I took the time to mark why I was returning. Now, they sent me a letter not even on company letter head as if I've been "served" saying thank you for your business, but we really don't know if your wearing and returning, so now you don't get free returns, BUT after you spend a couple thousand then we will reevaluate you. Absolutely a scam and will go under. Bloggers get the items for free so if enough people say enough then Revolve will have to evolve!
Schönes Kleid, sitzt perfekt. Tolle Farbe!
Schnell Lieferung
Was a little nervous ordering from a retailer with whom I am unfamiliar, but REVOLVE's performance put any concerns aside. Order arrived perfectly, in just a few days (!), and if I'd had to return the item, it was clear it was going to be easy. Thank-you, Team REVOLVE!
If you are not satisfied with the purchase and think that return will be easy and smooth, you are wrong, its like playing roulette!
The return process can go unexpected, first of all they can claim that you have returned clothes which were previously used, even if you have not even tried them on and it has all the tags attached.
The second thing they also like to do is to ship clothes which were previously worm by revolve bloggers /staff and then its a big surprise for you, why did I receive used item? All stretched out without tags? And they will not aprove you for a refund either just because there is no tags. And its on you! So beware! Think twice!
The best way is to go to their web to get inspired and then to shop from the ORIGINAL designer website. GOOD LUCK!
Hi Aya! We are very sorry to hear about your poor purchase + return experiences. We put a lot of effort into making returns as convenient and stress free as possible. It's unfortunate that you didn't have that kind of experience and we would definitely like to look into it further. Can you please message us with your order details for your recent return? We look forward to hearing from you!
Best,
Candice
Team REVOLVE
Excellent experience so far. Love shopping at revolve.com.
I chose to shop on your website because of the large variety of items that are offered.
Wonderful easy no problems but it was there's a great return policy
I ordered this sweater as suggested by my stylist with Allume. It was too big, so I must return it for a smaller size. But I do love the quality of the top. I also really love the return policy - so easy! Thank you! It did take awhile to receive it - but actually, it was the first of the Allume orders to arrive. I'm still waiting on the others. So yay for Revolve!
A top suggested by my stylist at Allume
A top suggested by my stylist at Allume
I placed a high dollar order and was sent an email to "verify" my identity and said someone would call me... well when no one called me I called them... took 3 attempts for someone to even answer the phone but on the 3rd attempt after being on hold for 15 or so minutes I was asked a series of extremely personal questions such as the what kind of car I drove and the last 4 of my SSN as well as my date of birth! Seriously! This is an unreasonable request to make of a customer just trying to order some dresses for a vacation! And when I complained about this I was asked "Do you want to cancel the order then?" and when I asked if anyone else was available to speak with I was told "they are just going to tell you the same thing" there is not even a modicum of service and I absolutely will not order from here again. Will spend my money at stores that treat their customers with respect.
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REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
Hi Alexandra,
We are so sorry for the disappointment here! We would love to be able to discuss this with you in more detail. Can you please message us with your email so we can follow up with you?
Best,
Candice,
Team REVOLVE