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  • REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 4.7 stars from 1,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 2231st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.6%
Positive
725
Neutral
32
Negative
43

Instant Feedback

34,056 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“LOVE THE CUSTOMER SERVICE!”

renee s.
5/25/24

Whether I need a dress overnight, a size change, want to apply a gift card from a return order to another order - this company knows how to treat their customers. Will def continue to shop Revolve for years to come.

Reviews (1,411)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user shellyc40
Illinois
1 review
0 helpful votes
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August 4th, 2017

I have ordered several dresses from Revolve in XS, I had to return all of them. Everything they make is HUGE! I am 5'3 120 lbs. Honestly, I am so disappointed, I think that their clothes are so pretty, I wish that I could wear them.

Thumbnail of user erinm1294
New York
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Item too big and had to return. Awaiting return arrival confirmation.

Thumbnail of user bridgetk129
Pennsylvania
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

The dress arrived super quick. It was packaged really well in a lovely box. The dress is well made.

Reason I chose this business:

Many options

Thumbnail of user loretteh5
Israel
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Excellent. Very good selection and very easy check out.

Reason I chose this business:

Wanted a specific item from Theory

Thumbnail of user brookej32
North Carolina
1 review
6 helpful votes
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April 9th, 2019

She had been wearing the dress on for an hour when the zipper broke, the dress (strapless, obviously depends on a working zipper) split open, beyond repair. She had to use five safety pins to keep it together and wear her date's jacket for the remainder of the evening. And no, the dress was not tight, on the large side, if anything. I AM BEYOND DISGUSTED! This company targets young women with cheaply made, over-priced clothing that can't make it through one night. SHOP AT WALMART, IT WILL BE BETTER QUALITY. I would have given the dress zero stars if that were an option. I will never purchase from REVOLVE again. Oh, also paid $60 to have the dress hemmed. Extra bonus for being a big enough idiot to shop at Revolve.

Thumbnail of user samanthar1022
Australia
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

I had a really good experience with the brand for the products and price and good parcel delivery

Reason I chose this business:

Has good products

Thumbnail of user marisac124
New Jersey
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Best overall customer service and products! Always a pleasure shopping.

Service
Thumbnail of user abbyw156
Pennsylvania
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

My order was delivered quickly and in perfect condition

Thumbnail of user gregp897
New Jersey
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Great buying exp, I plan to be a repeat customer. Item as described, shipping was fast.

Reason I chose this business:

They had what I needed.

Thumbnail of user graysonk
GB
1 review
0 helpful votes
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July 6th, 2015
Verified purchase

I was interested in purchasing a sale item that was completely sold out on every site except for FWRD who only had one left in stock. I spoke to a lovely representative named Yana via live chat and email who managed to hold the item on hold for me for a whole six days which is usually unheard of with sale items. Yana was extremely pleasant to deal with and was in co stand contact during my hold period to ensure my item was secure.

FWRD also offered a price match service which helped reduce the cost of the sale item even further. I was extremely impressed by the customer service as it is so rare now a days to receive truly good service in retail. HIGHLY recommend shopping from FWRD.

Thumbnail of user loganp274
South Carolina
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Excellent experience and will be purchasing from revolve again!

Reason I chose this business:

Good prices and a wide variety of categories to choose from

Thumbnail of user michellep2914
New York
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Customer service agent had my concerns in mind and gave me a choices.

Reason I chose this business:

Its the only place i shop

Thumbnail of user brittanym26
California
1 review
1 helpful vote
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June 3rd, 2015

I have placed an order and it was my first time and after reading these reviews I must say I was a bit worries or concerned but I just had to have the dress on their site that I could not find any where else! I took a chance and placed my order and got my shipment within 2 days and I loved it but was a bit too big so I called REVOLVE and asked to exchange and the rep was so friendly and kind about it all and processed my exchange correctly and had it sent again within 3 days without charging me again. This site is great, its all a matter of situation as obviously some people had a bad experience but mine was GREAT! Such cute and unique clothes and free shipping both ways! I will certainly shop again thank Revolve Team!

Thumbnail of user sabinav3
Sweden
1 review
0 helpful votes
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December 7th, 2023
Verified purchase
• Updated review

I was chocked to receive them so fast!
Incredible!
2 days after my order in Sweden and companies here can't even answer in two weeks if they have the macara in stock or not.
Thank you!

Reason I chose this business:

I was desperate since it’s the best mascara I have ever experienced

I hope I will have my macaras!
December 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I have Been looking all over Sweden after this macara

Thumbnail of user charlizer3
Pennsylvania
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Good. Came on time and was beautiful. Good experience

Thumbnail of user jessamines
Italy
2 reviews
0 helpful votes
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July 19th, 2020

Super service. Ordered a pair of Soludos espadrilles from their own site, they arrived after alot of hassle. Ordered my replacement pair from Revolve, service was impeccable and the shipping was faultless. Arrived quickly and packaged properly.

Thumbnail of user carosae
Texas
2 reviews
0 helpful votes
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October 20th, 2023
Verified purchase

Easy, filters work, and I can resume my previous spot when browsing (vs some sites that jump back to the top), the quality of clothes is refreshing, fast shipping, easy returns.

Reason I chose this business:

Beautiful high quality and relevant pieces.

Thumbnail of user stellal158
Georgia
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Best customer service, fast shipping and returns processing!

They provided quick price adjustment for a sale that happened a day after purchase.

Reason I chose this business:

Great selection and shipping.

Service
Thumbnail of user brittanys1001
Texas
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Wonderful, amazing, happy, great, clothes didn't fit right

Thumbnail of user ronit17
Florida
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

The ordering process was very easy and the follow up emails were great to ensure delivery.

Thumbnail of user illanas2
Sweden
2 reviews
0 helpful votes
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July 13th, 2020

DON'T BUY ANYTHING HERE!
The quality is reaaaaaally bad.
That's the reason why I send everything back.
This costs me more than $165 US dollars (tax ($130) & shippingscosts ($35), actually for nothing!
They don't warn you or anything so when you are living outside of the USA. Don't buy at Revolve.com!

Living in The Netherlands, EU.

Thumbnail of user darrelg28
New York
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

My experience with u guys was very horrible,my girlfriend is pregnant,I order the shirt to take peternity pic,the day I supposed to get my delivery I did receive it 3 days after,so I had was to go out my way to get another outfit….

Reason I chose this business:

My sister put me on

Service
Thumbnail of user jessicad2042
California
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Website is clean and so easy to use, there are so many different styles of clothes with different price ranges & I love that you can filter new arrivals based on the day they arrived.

Reason I chose this business:

I love all of the different variety of clothing

Thumbnail of user taylorc562
AE
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Always great customer service with Revolve! Speedy delivery and great product selection.

Reason I chose this business:

Great product selection

Thumbnail of user amyd1968
Kentucky
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Love Revolve! Best options, prices and customer service!

Reason I chose this business:

I love the many options of brands and return policy - I like to buy several items/sizes and Revolve makes it easy to do this!

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 4 days

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