REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time
Commande passé le vendredi, colis livré le lundi après midi! J'adore! Merci beaucoup 😊
J’étais à la recherche d’une marque de culottes américaines très peu diffusées, je les ai trouvées sur site du coup j’ai commandé.
Love Revolve! Best options, prices and customer service!
I love the many options of brands and return policy - I like to buy several items/sizes and Revolve makes it easy to do this!
It was a good experience. I don't have 15 more characters.
As said in the title of my review, this dryer is well sized. I can easily fit it in a small shoulder pack for overnight and strong enough for week long trips.
Fast delivery, great price, Great buy! Site is very customer friendly
Great customer service
The transcription from US Sizes into EU sizes doesn't match exactly. I have ordered the booties in US 8,5 and expected to receive them in EU 39 but I got EU 40. A bit disappointed as they are really nice.
Went above and beyond for a delayed / loss package and am very impressed with the prompt responses and solutions that delivered an overall wonderful experience.
Went above and beyond all expectations
I always shop at Revolve and this experience has solidified my desire to continue to support this company!
Don't shop here. Poor quality in merchandise. Cheated me out of a return. I returned both items and they claim only one item was returned. Never purchase with them again.
One of my favorite online websites for contemporary brands. Super fast shipping and great customer service. I've been ordering from this company for many years. Highly recommend.
Great service, product arrived really quickly, will certainly use this company again. Very happy with service I received, super speedy delivery, well packaged.
Insider perspective-they only care about the $$. They don't offer their fulltime employees personal benefits such as medical insurance. Most employees in the warehouse are workinng over 50hrs/week at minimum wage. The warehouse staff is predominately ESL workers, who supervisors feel they can threaten with their job in order to bring stats and production numbers up. They even offer "happy hour " on site to employees and will have free lunch Thursdays to try and compensate for lack of employee care. No raises, vacation or PTO given. Lack of commu nication by management and HR. Supervisors rather threaten employees than get HR involved, high t urnover rate. Over priced items, that their own employees wouldn't even be able to afford.
Not a single confirmation order, no emails, absolutely lack of communcation. I was on holiday and then... Order status CANCELED, because of credit card, impossible since they've tried it and I have more than the amount necessary.
The customer service is OK, they are friendly and told me that they'll let me know when they have the product again... but at the end, I don't the have the product that I want when I want and paid for it>!
Very dissapointing
We are sorry to hear about the issues that you encountered with your order. Can you share your order number with us? We would love to check further into the issues you had to see if there is anything we can do to rectify this for you.
Everything I get from this website is amazing. I especially like shopping on the sale and clearance category because I can fine top quality clothing items at a great price.
This is definitely the place we were looking for.
The whole assortment has a clear description of positions and beautiful photos.
All sizes are available.
Delivery times are strictly observed.
Revolve makes shopping quick and easy with free returns.
Free returns if things don’t fit.
Always great never a problem it's my go to shopping place
Fast delivery
Looking for coverups
Revolve obviously have completely inept accountants as they are unable to refund the GST paid on items when you return them. So as a customer I am out of pocket by $200 as they can't figure out how to return the GST. This sales tax will then be charged to the next person who buys those items but the ATO will only receive one lot of sales tax, Revolve making a nice little profit out of the new Australian law.
Hi Katie! Sorry to hear about the trouble you are encountering with your refund. If you do not mind, can you please message us with your order number or email address? We would like to follow up with our team and make sure you get taken care of. We appreciate your patience!
Best,
Candice
Team REVOLVE
This is one of my go-to online stores. Fashion forward clothes and great service! They offer free shipping both ways. Plus their customer service policies are fair and reasonable.
Very good selection of clothes and accessories. Shipping is extremely fast. Returns are easy, although it may take a while to process. Customer service is friendly and helpful.
The people are nice, if you can get in contact with them. Obviously the right hand doesn't know what the left is doing, so expecting that communication once will result in a positive outcome would be a poor assumption.
Their original shipping is quick. I must live fairly close to the shipping hub. However, the item I received was defective. You cannot request return online, instead you must use the paperwork they send you to return the item. Considering how quickly it arrived, I'd assume it went back equally as fast. But nothing updated online. Took days before I received an email stating they got the package, then nothing... crickets.
Finally, tried calling. They make you answer a bunch of ridiculous questions and threaten to put your information into a "sweepstakes" while you're on hold. I didn't stick around long enough to see if that had real people working for them.
Then, went to their "chat" option. First person said I'd get an email update later today. Then the I receive an email for a refund, not a replacement of said defective item. So again, back to chat. Waiting forever to see what the heck is happening. They will send me the item and remove the refund. I'm curious to see if the "charge" for the item shows up on my account before the money from the first purchase is added back into my account. I'm not thrilled with their playing with my bank account, not reading or following instructions on the return, and having awful customer service. Overall, will not use them again.
We are so sorry to hear about the bad experience! I can see that our team was able to resolve this for you and your exchange item will be shipping out later today. No additional charges have been issued to your card and the refund that had been issued by mistake has been canceled. When you dialed us, did you dial 888-442-5830? If so, you will hear a Revolve Clothing greeting and you can make the menu selection to speak with our customer service team. Perhaps you dialed 800 rather than 888? In any case, we are terribly sorry that you had trouble reaching us by phone. We promise to make your next experience a better one if you give us the opportunity!
An amazing and high-quality product. My son tried it too and asked me to order a new one
My daughter recommended it to me and I've got to try it from her first
The best shipping experience for my first purchase with revolve. Received qualifying free 2 day shipping and my order was exactly as expected. Would recommend!
Wanted a particular boot that was out of stock everywhere.
I sent a e-card to my niece for her birthday and I had to call customer service as it never arrived - they couldn't explain why so resent for me while I was on the phone and it arrived in her inbox immediately. Her sister had the exact same problem I did and also had to phone customer service to get the issue resolved. A real inconvenience to have to do this but in the end my niece was so happy to get the two e-cards as she loves REVOLVE clothing.
They fit great looks ve them and delivery was fast!
They had what I was looking for
REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
Hi Linda,
So sorry to hear about the negative experience! Can you please message us with your order number or the email address that you used to purchase? We would love the opportunity to look into this further for you.
Best,
Candice
Team REVOLVE