• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
50

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user b.f
1 review
1 helpful vote
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December 20th, 2021

Placed order weeks ago and 5 days before Christmas order was canceled out of the blue. Ruined any opportunity to get the gift from another vendor prior to Christmas. Poor poor business practice

Tip for consumers:
Cannot guarantee they will ship your product

Products used:
They canceled order without notice

Service
Value
Shipping
Returns
Quality
Thumbnail of user joek274
1 review
0 helpful votes
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November 14th, 2019
Verified purchase
• Updated review

Love the Afterpay option with revolve and all the high quality clothes to choose from. The shipping is always faster than anticipated and that's a huge plus! Thanks revolve

Reason I chose this business:

It’s the best!

Reason I chose this product:

High quality, reputable brand, looks great!

Value
Shipping
Quality
Love the Afterpay option with revolve and all the high...
November 7th, 2019
Verified site experience
• Previous review

Love the Afterpay option with revolve and all the high quality clothes to choose from. The shipping is always faster than anticipated and that's a huge plus! Thanks revolve

Reason I chose this business:

It’s the best!

Thumbnail of user sarahd291
1 review
5 helpful votes
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September 11th, 2018

I am attending a few weddings and ordered 4 dresses.
It was mentioned "NEW 3 DAYS FREE DELIVERY TO THE UK FOR ALL ORDERS OVER £70" i spent a thousand pound, as soon as ordered i received confirmation saying i will receive the following week: delivery 7 days later! I emailed them explaining the situation as i am leaving on these weddings before the delivery I have emailed every day, several times a day, tried to do live chat, tried to call. No one is responding to me, no one is helping me and my order 5 days later has still not left the retailer. 3 DAYS SHIPPING? ARE YOU KIDDING ME!
A thousand pound later i am not yet to see my order neither to receive an answer, and will have to spend more money to buy new dresses without even a refund.
I HAVE NEVER HAD SUCH A BAD EXPERIENCE, I HAVE NEVER RECEIVED SUCH A AWFULL AND USELESS CUSTOMER SERVICE

They sell lie and are thief!

DO NOT TRUST THEM OR BUY FROM THEM!

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

Sarah, I truly apologize for the poor experience! Our team is typically very responsive. Can you please message us with your order number or email address? I will have someone follow up with you on your order right away.

Best,
Candice
Team REVOLVE

Thumbnail of user barbrag21
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Easy to order and easy to return what didn't work.

Service
Thumbnail of user jacintaw27
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Good - but then the barrage of emails started. I was not impressed and had to unsubscribe which was not easy.

Reason I chose this business:

Had the product I wanted

Service
Thumbnail of user mollyh10
1 review
6 helpful votes
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March 18th, 2015

I really really want to like them. I love their clothing, I love their style, I love their instagram but I really can't stand a company that makes you work in order to receive your items. I ordered a dress 4 weeks before my birthday, received it 2 days later (as expected) and it didn't fit. I returned it for a larger size and 10 days later, had not received any e-mail notice saying they received the dress. When I called to follow up, the person I spoke to let me know that they had received the dress but it would take another week to process and get the new one out. Okay. One day before my birthday, I still had not received the dress. I called and was given the option to pay $45 to get it by 8pm the next day, otherwise it wouldn't arrive until the following day. I cancelled the order immediately. Fast forward to 3 weeks later and I still have not seen a refund on my credit card statement. I've tried calling their customer service line multiple times all week and it never rings, then just results in a busy signal. The fact that I've had to go out of my way on every occasion to see results is ridiculous. I would NOT recommend shopping here to anyone, you can find most of the clothing they carry at other (more dependable) sites.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lile
2 reviews
21 helpful votes
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May 11th, 2011

I've had EXCELLENT customer service EVERY single time! They are awesome! I will continuously order from revolve. They also have great sales from time to time. So good idea to keep checking back.

Thumbnail of user mariek116
1 review
0 helpful votes
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December 12th, 2019

I give 3 stars because a lot of it happened to me that the quality of the clothing for the price was prettty bad and sometimes it was even damaged when it came or there was a seam missing.

Thumbnail of user rachels346
1 review
3 helpful votes
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January 9th, 2019

I have been on maternity leave since Nov 11th, and I ordered some clothes because I LOVE your merchandise. Everything I have ever bought, I adore. HOWEVER, the company you ship through never gave me any notice that it was delivered. Nothing on my door, no knock on my door. Nothing. I paid with Afterpay, so I figured perhaps I had to pay for it all before I got it though I did write an email saying "hey, I never got this stuff yet". It was around $300 worth of stuff, that never showed up. Another company, that uses "On Tracking" did not show up either and I am super upset because I ran around town looking for my stuff an no one has been helpful. When I called no one was helpful, and they told me I wouldnt get a refund because "it said that it had been delivered" and that was it. Someone stole my stuff, I am sure or it got lost and IM LIVID. I am a single mom, with a newborn sitting here waiting for lazy carriers who probably dropped it off somehwere else. BULL$#*! terrrible terrible vc

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

Hi Rachel,

I'm terribly sorry to hear that your order never reached you! Can you please message us with your order number or email address? We can definitely assist you further here. We hope to hear back from you soon.

All the best,
Candice
Team REVOLVE

Thumbnail of user rivkan3
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

I ordered it from you because of the arrival date, I know that the situation in Israel is not as good, but all my stuff that I ordered from abroad came in time.

Thumbnail of user alenad90
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

I absolutely love this company! The shipping speed is amazing. Quality of the product and customer service are great.

Reason I chose this business:

Best fast delivery and great customer service

Thumbnail of user bettyl1079
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

I had to re-order a bigger size and still awaiting refund of 1st dress ordered!
Take care of it please

Reason I chose this business:

Reorder item 1st initial too small - wanted to try next size!

Service
Thumbnail of user susang3837
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

I returned this order and have not received confirmation or refund!

Thumbnail of user hoic6
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

Beautiful dresses and fast delivery. Happy with the experience.

Thumbnail of user roell13
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Pleasant shopping experienced and customer service was amazing. They were in communication with me regarding my order and very helpful.

Excellent

Reason I chose this business:

Great pricing

Service
Thumbnail of user meredithb208
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

The dress I ordered looked very different than the picture in terms of colour, and the material looked very cheap.

The hunza bathing suit I ordered was see through.

Thumbnail of user anak165
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Great experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITY

Reason I chose this business:

Internet option while looking for BCBG products

Thumbnail of user olgaa141
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

I always have a pleasant experience with on time deliveries, choices, love the Afterpay option, and their customer service is outstanding. Easy to return, if items don't work.

Service
Thumbnail of user anetam10
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

Good product expose,fast delivery,easy to return.Nice design and all range prices

Reason I chose this business:

For design and all range price

Service
Thumbnail of user britneyp38
1 review
0 helpful votes
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November 14th, 2023
Verified purchase

Credit cards are a bit slow to process- I returned my items on Friday and still have not gotten a refund yet

Reason I chose this business:

Chic clothing

Thumbnail of user chloew162
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

The shoes were exactly what I was looking for. The only thing that seemed slightly off was one shoe seemed like a floor model but otherwise perfect

Reason I chose this business:

Best selection and fastest shipping

Thumbnail of user claudial347
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

I like shopping at Revolve because their customer service is excellent. They make returns very easy and they stand by their products.

Reason I chose this business:

My daughter introduced me to the company

Thumbnail of user amandaf1432
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

I'm very happy with my purchase! It was my first time ordering, and I'll for sure do it again!

Thumbnail of user deannah386
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

I love online shopping with Revolve. It's efficient and convenient. The product is always fly and high quality.

Thumbnail of user rachelp67
2 reviews
0 helpful votes
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March 9th, 2024
Verified purchase

First time purchasing from Revolve, very pleased with service and purchase.

Reason I chose this business:

They came up online as having the product and size I was looking for.

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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