• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user mabelm81
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

I received the order in timely fashion. Unfortunately the order did not fit me so I had to return it.

Thumbnail of user amberj616
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Ordering from Revolve is a breeze. Items are well organized and there are a ton of options. Items come quickly and returns are easy.

Reason I chose this business:

Great selection!

Thumbnail of user jessicab2985
2 reviews
0 helpful votes
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November 4th, 2022

I am extremely impressed with both the product I purchased and the customer service that I received! Would highly recommend to anyone!

Thumbnail of user louies72
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

I miss the cutoff to place a reply the first but service and transaction was smooth. The delivery of the product was great and will shop again.

Reason I chose this business:

For the price

Thumbnail of user alyssal225
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

Revolve is my go-to shop, so easy to place an order and receive it quickly and they are pretty flexible on returns and they are easy

Great always

Service
Thumbnail of user carolint10
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

The international shipping was very fast considering it came from California! I ordered on Oct 19th and received my package on Oct 23rd!

Reason I chose this business:

Through friends recommendation

Thumbnail of user jessical126
1 review
2 helpful votes
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March 24th, 2016

The quality of these clothes are trash. In the pictures, the clothes look great. But when I see them in person, I want to kill myself

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

We are sorry to hear that you were unhappy with your purchase! We do our best to carry quality brands that our customers will love. If you have a specific quality concern with an item you ordered please send us your information. We would really like to help!

Thumbnail of user jasonb1351
5 reviews
3 helpful votes
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September 29th, 2021

My order arrived very fast and was good value for money. Arrived in pristine condition. Very glad to buy here again and again!

Products used:
The Moon Blazer

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurad2270
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

I've purchased several times but usually returned most of the purchases unfortunately praying this time I want have to

Reason I chose this business:

I love the style and the reviews of the dress

Thumbnail of user sophiah260
3 reviews
1 helpful vote
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November 22nd, 2022

I like this store, really attentive and kind customer service, fast shipping and good packaging. I really recommend it.

Thumbnail of user jonathanw389
2 reviews
1 helpful vote
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October 24th, 2020

Thank you, the service was great according to my needs. I really appreciate the customer support, thank you all!

Thumbnail of user s.m17
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Excellent shipping and return service, will definitely order from this website again. Finally an online store I can trust!

I phoned customer service to have a better explanation on how to return an item I bought. Costumer service is fast, clear and simple, very helpful.

Reason I chose this business:

They sale the brand of shoes I was looking for.

Service
Thumbnail of user jennh325
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

Love shopping on Revolve, their easy CAD return policies make it so easy to shop online. Love the international/US brand access for us Canadian gals.

Thumbnail of user christinei20
1 review
3 helpful votes
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May 11th, 2018

I am very pleased with my dress and the service I received. My dress arrived the day after I ordered it.

Thumbnail of user yeseniap39
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

I love how you can do easy payments very convenient, great app to shop my favorites and always reliable in there products.

Thumbnail of user biancan47
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

Got my clothing about three days after I ordered? Came extremely fast and was wrapped beautifully with a return label inside just in case!

Reason I chose this business:

Beautiful brands, great sales and quality clothes!

Thumbnail of user elizabethp2180
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Have always had immediate customer service. Thanks for making this an excellent on line shopping market.

Thumbnail of user leilaa46
2 reviews
0 helpful votes
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August 7th, 2023
Verified purchase

I like Revolve for many reasons...they have a vast selection at reasonable prices...and fast deliveries and returns :)

Thumbnail of user barbaral2221
1 review
0 helpful votes
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December 5th, 2022

Just what I asked for! The colours and embroidery were clear and crisp and legible.it was just what I asked for.

Thumbnail of user danielleh940
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

Happy with revolve one of my fav stores. Good quality clothes. Great customer service. Fast delivery.

Thumbnail of user janisl29
1 review
0 helpful votes
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July 28th, 2023
Verified purchase
• Updated review

Love Revolve! You have a wide variety of options, quick shipping, great customer service, and sizing comps w models helpful.

Reason I chose this business:

Great selection, model size comps making sizing more accurate and fast shipping. Always great customer service too!

Great
January 4th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Love it easy order eat reruns. Love sizing info w details on length etc.

Thumbnail of user alicea156
7 reviews
7 helpful votes
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October 12th, 2020

İt is bad. İ dont like.Don't use. İt has bad color. İ dont like i don't use it. BEcause i don't like sor

Thumbnail of user taniab118
3 reviews
2 helpful votes
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October 15th, 2022

Product received was exactly what we ordered. Would definitely recommend. Happy with the quality, Thank you!

Thumbnail of user sarahs3482
4 reviews
0 helpful votes
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October 15th, 2022

Great experience. Easy checkout and delivery was super quick. Definitely will be coming back for future purchases.

Thumbnail of user pamelat952
4 reviews
2 helpful votes
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May 19th, 2022

A great online store that will surprise you with its assortment, fast delivery and nice prices. I recommend shopping here

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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