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REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 41st among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
34,058 reviews
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time
I loved the quality of the item, sizing was great and prompt delivery of the item
Prompt response
Has variety of choices
I ordered a dress for a very specific event. It arrived without the belt that was supposed to be included according to the picture and description. I called customer service, and they were unable to send me a new belt or a new dress and instead just provided a full refund. Didn't really help because I needed this dress for a specific event, and had no time to get a new one.
I was given a full refund because you could not fulfill the order that I placed. The dress arrived without its necessary belt, rendering the dress useless.
Because I loved the dress you were selling
* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Don't sign up on site. First they will never stop advertising even after repeated requests on "Ad Choice". Ost important is the clothing is ill fitting poorly sized and the same article can be found on on the web for 1/4 1/3 the price...
Ordered a BEIS bag, came from US in a matter of days. Tracking from Fedex kept me up the date the whole way and the fact that Revolve followed up after my goods were received is amazing. Thank you. Would recommend! Great shopping experience
BEIS Australian Retailer
Travelling. Looked BEIS aus retailer up, which is the reason I used this site, however great selection of stuff and would definitely be using for other things in the future.
Ive been buying from revolve for years! Never had a problem! Clothes are always on point and customer service never disappoints. Ive had to make numerous returns in that time if I didnt like an item and ave found returns to be hassle-free! Cant say enough about them!
As the "older" customer you take a risk when shopping online to more youthful oriented sites. Then you find an item that just seems right but without trying it on, inspecting the quality and other essentials on a major purchase (which was in this case a coat) I thought well let's give it a try. And try I did as in 'on' and it fit great, looked great, felt great and was an amazing price. I am now ready for the storm!
Looking for coats it popped up and I took a look.
The coat looked as if it was the one I was seeking - houndstooth, long fit and double breasted. The trifecta of perfection
Great dress! Received on time. Very happy with the experience
Everything arrived well packaged, but all items were too small for me, so I returned.
Quick, lots of options.
I made a large order of mostly summer dresses prior to my honeymoon in Italy. The dresses arrived to Australia very promptly, 3-5days but they were not as advertised. Poor quality, different colours from advertised. I sent it back and was charged $65 for return shipping which they would not refund. Very very disappointed
I have had good experience with their items I've bought, had to return some and or exchange for another size, but they are good to work with. I would recommend them over a lot of other sites that do sell junk for a lot of money. Revolve has good quality clothing!
Dee
I ordered a Frankie's Bikinis bathing suit from Revolve on 1/5 with 2 day shipping for a trip to Mexico starting 1/11. The tracking claimed the suit would be here Monday 1/9. It's now Tuesday, no sign of the bikini and tracking says it was shipped to Arizona. Wtf?! Needless to say I'll be leaving for my trip tomorrow with no bathing suit. I called customer service and they simply said "there is nothing we can do for you. If you no longer want the bathing suit, refuse the package." Thanks a lot Revolve, your 2 day shipping is on point! HA
Will never purchase from this store again.
Placed an order + tracking with shipping so that it arrives quickly. After waiting for my shipment to arrive, I found out that it was on hold. I got in touch with customer service and was told that it will arrive within the next two days which it hadn't. I didn't even get a full refund.
I am really sorry to hear about the trouble that you are having with your order! Can you please message us your order number or email address? We will gladly have someone from our customer service team follow up with you immediately. Our sincere apologies again!
Best,
Candice
Team REVOLVE
Love love love my new Levi's skinny 501 are very hard to find in Australia so thanks 🤩
You have a excellent range of jeans especially levis
I ordered a filson backpack and instead they shipped me a filson tote which is worth about $100 less.
While their customer service has been fairly responsive, and I had hopes that everything would be resolved fairly soon it didnt happened. I have not received a full refund nor a replacement shipment yet. Instead I only have a partial refund of 26 dollars even though I have already mailed back their mistaken merchandise.
I am still missing a refund on the customs (which Is their responsibility since I never received the item I ordered) and the purchase price of my backpack.
Update: after posting this review, I got a replacement bag shipped out immediately and a correct refund as well an email apologizing for the mistake. I'm not sure what would have happened had I not write this review, but the conclusion of this story is that all wrongs were righted and I'm probably going to order from this site again if the price is reasonable.
Hi Luke! I am so sorry to hear that we sent you the wrong item. I am working with our service team to have the correct item sent out to you today. They will be sending you an email to confirm shortly. I assure you that we will do everything possible to turn your experience around!
I order a pant from their website, and It got a deflect. Therefore, I shipped the product back to revolve to refund my money. The customer service person on the phone told me we can't refund your money, but we can give you stores credit. I was like wtf, We got in an argument, and the problem was not resolved. So at the end, I have to call my bank for charge back. Word of advice "I won't trust this website."
We are terribly sorry about the bad experience! Can you please message us with your order number so we can see what else our team can do for you? We would love to look into this further for you.
I was a bit hesitate to order even after reading very good reviews. I live in U. K. and I cannot find level 99 jeans in here. So I decided to risk it…. And I am really pleased. I payed a bit extra for delivery in order to include the taxes so I will avoid paying when the item arrives here. It arrived in 5 working days straight to my door. Excellent service and defiantly will order again.
I've spent tens of thousands of dollars on revolve clothing. The clothes are not at all as pictured and if you try to return they want to charge a 15 percent restocking fee! The last order the dress was nothing as pictured and returned only to be told it wasn't the same dress! I have American Express fighting claim! Customer service is not a focus at all
Buyer beware!
I bought two dresses and they both fit amazing. So true to size and material on both is great.
Because they always do me well.
Product seemed larger in advertisement. But overall Easy, and fast
Best jewelry
They were what I expected! Can't wait to wear them out :)
Great items and easy shopping experience with Revolve.
Great choices for trendy and classic pieces
I never write reviews. But I am shocked at the cheap quality of these clothes. I gave them 3 chances too, but each time I bought several items of high dollar and was just amazed at the cheap fabric and cheap threading. They look SO GOOD! If only the quality matched the look and the price! I am really disappointing because I truly love their style but I can get the same pieces for $20 at any cheap store and it will parallel the quality of their $200-$300 pieces. They must be making a KILLING. Stay away because they are robbing you. Trust me
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REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
Hi Suzy,
I am so sorry to hear that your order did not reach you on time for your trip. I would love to have our team look into this for you but I was unable to locate your order based on the information you provided. Can you please message us with your order number or the email address that you use to shop with us? We would love to see what more we can do for you. Thank you so much and I hope you have a fabulous trip!
Best,
Candice
Team REVOLVE