• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
50

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user serrag2
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Love shopping with Revolve. Tons of items to choose from. But it is frustrating when things are preorder or backordered, which feels more common than it used to be.

Thumbnail of user donnad2916
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Ordered Nue online for wedding party. Order arrived quickly. Product was excellent and worked well for those with sensitive skin. Easy to apply and remove product without any discomfort.

Reason I chose this business:

It carried the product needed

Thumbnail of user mikaylab46
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Everything turned out amazing especially ordering them the weekend eve of my birthday. The ordering process was smooth, delivery was on-time & the dresses i ordered look even better on than they do online. It's so hard to pick my favorite!

Reason I chose this business:

The amount of options and designers they have.

Thumbnail of user keonab10
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Quick shipping, seamless shipping process. I love revolve. Everything I need from small brands to bigger designers. The two day shipping never fails me.

Thumbnail of user kourtneys29
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I found the jeans I wanted so easily and they arrived so quickly. I love the brands and descriptions given for each style of jean. I knew exactly what I was getting without having to try them on.

Reason I chose this business:

I like REVOLVE because of all the selections of brands and they are always on trend. There’s always a great assortment to choose from and shipping is so fast!

Thumbnail of user rhim2
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Smells lovely, haven't had it long enough to comment on skin tighting but other than that it smells lovely and absorbs into the skin without leaving you feeling sticking or thick.

Thumbnail of user jackiem930
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

These sandals are ridiculous sizing, I am a size 5/6 and after ordering a 5.5, 6, 7, 7.5 i gave up so narrow and i hav slim feet🙈

Thumbnail of user rachelv487
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Purchased the tinted moisturizer and double eyeliner. Great products however the black does bleed on the eyeliner so don't recommend it for tight lining.

Thumbnail of user fernandaa59
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

It hasn't had any kind of customer experience. The package came on a small plastic bag. The worst experience. Even not a card, this email take a lot of time. You have to treat better your customers. My package tracking never worked

Reason I chose this business:

Because you have the article that wasn’t able on much stores

Thumbnail of user sibylk2
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I ordered and it told me 2 day shipping and really I had received it in 2 days. I think it's incredible how fast shipping is and the quality of the package is great.

Reason I chose this business:

Love the quality, it’s fast shipping, and the clothing is incredible fitting. I wouldn’t pick any other place to get my dresses from.

Thumbnail of user barbarar2935
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Ordering couldn't have been easier. My purse came almost immediately. So far, so good, until I used it. The first time I used the purse the color started wearing off. I'm really disappointed in the quality of the merchandise.

Reason I chose this business:

Saw your ad on my computer.

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rachelw1295
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Very easy company to work with. Shopping the site is a bit daunting because there are so many clothes. I am in my 40s, slender and tall, so I'm looking for more basic flattering styles, less trendy (can't wear crop tops or super short shorts,etc.) Thank you

Reason I chose this business:

Easy and fast

Thumbnail of user matteaj
1 review
0 helpful votes
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May 28th, 2024
Verified purchase
• Updated review

Best online boutique! As always I find beautiful clothing/ shoes. Great selection and great pricing and rewards program. If I ever need to return an item. It is so easy the shipping label is included and many times the bag is reusable. Love love love Revolve and FWRD!

Excellent!
August 24th, 2023
Verified site experience
• Previous review

Excellent! My favorite place to shop

Love this website!
April 4th, 2020
Verified site experience
• Previous review

Love this website! Great selection and great clothes!

Thumbnail of user rosem1437
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

While I regularly purchase from Revolve, I find it difficult to figure out sizing. Too often, the photos aren't accurate and the clothing is either too large or too small when I receive it.

Reason I chose this business:

Large selection

Thumbnail of user cyieraw
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Great. I wish you bring back ordering different sizes to make sure they fit, cause I always have to order multiple sizes of the same item to see what fits me and it gets expensive. But love your clothes

Reason I chose this business:

Love revolve

Thumbnail of user suelenc
2 reviews
0 helpful votes
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June 2nd, 2024
Verified purchase

UPS didn't deliver my original order, but their customer service was so helpful! She sent a replacement for me that I received a few days later. Great service!

Reason I chose this business:

Had the item I was looking for

Thumbnail of user pias42
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I returned the order due to the shoes being too wide. The overall service from REVOLVE was timely and professional. I will order from this company again if the need arises.

Thumbnail of user tonit118
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

Anytime I need (or just want) something new for my closet REVOLVE is my first stop. Super fast shipping, incredible customer service and the selection is amazing.

Love Everything about RevolveGreat selection, easy...
June 26th, 2020
Verified site experience
• Previous review

Love Everything about RevolveGreat selection, easy to shop and super fast shipping. WIN!

Reason I chose this business:

I needed ALL of the above!

Thumbnail of user jessicap2270
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

We needed a pair of light pink chucks for my 14 year old daughter to wear to a school dance. I thought that I had waited too late to get them, none of the local stores had anything close. Thankfully I came across these online and they were able to ship them to us on time! They came in and she squealed with delight when she saw them. They were even more cute than we expected. They had a faux suede like texture, the logos were all whited out and they were the perfect shade of pink to go with her dress! Thank you for helping this mom get the right shoes just in time for an important event! I will definitely shop here again!

Reason I chose this business:

Availability of the specific product we were looking for and the ability to ship it quickly.

Thumbnail of user sarae521
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Not going to lie it takes a lot for me to be upset, but your corporation failed huge. I paid over 600$ to have a dress thrown in a box in the flimsiest plastic wrapping there was nothing to say where this product was from. I order a lottttt online and you guys come on if I could have given you negative stars I would have. Iam on the fence if il ever order from you again

Reason I chose this business:

I have my nursing graduation next month and I seen a dress I loved

Thumbnail of user marciad395
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

I received my purchase and it is lovely! Unfortunately, the size was too large, so I returned it for a smaller size. The customer service rep was amazing and told me she has reserved a medium for me to be released as soon as my original purchase is returned!

I am new to REVOLVE, but looking forward to a long relationship!
I'm excited to receive my coat and will wear it proudly!

Extremely satisfied with the customer service rep Lydia!!

Reason I chose this business:

Recommendation from a friend that always looks fantastic!

Service
Thumbnail of user briannas244
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I have been shopping at revolve for 5 years now and I'm always very happy with quality and overall brands.

Reason I chose this business:

I love the variety and quality

Thumbnail of user alisonc417
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

I have been shopping with revolve for years now their quality is amazing and customer service is extremely helpful. They always seem to have what we are looking for!

Reason I chose this business:

Because of the quality of your products

Thumbnail of user franziskap1
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Side is very clear structured. Order and payment was easy. Shipment was very fast. Only 4 days to Germany. I'm very satisfied:-)

Reason I chose this business:

The dress I wanted was only available at Revolve

Thumbnail of user marshaf159
2 reviews
0 helpful votes
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June 20th, 2024
Verified purchase

This is the 2nd time I have bought something from revolve. I absolutely love the service and the quality of the products.

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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