• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
50

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user valerier929
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Commande passé le vendredi, colis livré le lundi après midi! J'adore! Merci beaucoup 😊

Reason I chose this business:

J’étais à la recherche d’une marque de culottes américaines très peu diffusées, je les ai trouvées sur site du coup j’ai commandé.

Thumbnail of user amyd1968
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Love Revolve! Best options, prices and customer service!

Reason I chose this business:

I love the many options of brands and return policy - I like to buy several items/sizes and Revolve makes it easy to do this!

Thumbnail of user maureenc600
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

It was a good experience. I don't have 15 more characters.

Service
Thumbnail of user susanb5716
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

As said in the title of my review, this dryer is well sized. I can easily fit it in a small shoulder pack for overnight and strong enough for week long trips.

Thumbnail of user reginaa222
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Fast delivery, great price, Great buy! Site is very customer friendly

Reason I chose this business:

Great customer service

Thumbnail of user roumianai
2 reviews
0 helpful votes
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November 12th, 2023
Verified purchase

The transcription from US Sizes into EU sizes doesn't match exactly. I have ordered the booties in US 8,5 and expected to receive them in EU 39 but I got EU 40. A bit disappointed as they are really nice.

Thumbnail of user katarinac12
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

Went above and beyond for a delayed / loss package and am very impressed with the prompt responses and solutions that delivered an overall wonderful experience.

Went above and beyond all expectations

Reason I chose this business:

I always shop at Revolve and this experience has solidified my desire to continue to support this company!

Service
Thumbnail of user lindas545
1 review
4 helpful votes
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March 21st, 2018

Don't shop here. Poor quality in merchandise. Cheated me out of a return. I returned both items and they claim only one item was returned. Never purchase with them again.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

Hi Linda,

So sorry to hear about the negative experience! Can you please message us with your order number or the email address that you used to purchase? We would love the opportunity to look into this further for you.

Best,

Candice
Team REVOLVE

Thumbnail of user clared40
3 reviews
19 helpful votes
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November 18th, 2019

One of my favorite online websites for contemporary brands. Super fast shipping and great customer service. I've been ordering from this company for many years. Highly recommend.

Thumbnail of user connier435
4 reviews
3 helpful votes
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October 19th, 2022

Great service, product arrived really quickly, will certainly use this company again. Very happy with service I received, super speedy delivery, well packaged.

Thumbnail of user unhappyw
1 review
9 helpful votes
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April 5th, 2014

Insider perspective-they only care about the $$. They don't offer their fulltime employees personal benefits such as medical insurance. Most employees in the warehouse are workinng over 50hrs/week at minimum wage. The warehouse staff is predominately ESL workers, who supervisors feel they can threaten with their job in order to bring stats and production numbers up. They even offer "happy hour " on site to employees and will have free lunch Thursdays to try and compensate for lack of employee care. No raises, vacation or PTO given. Lack of commu nication by management and HR. Supervisors rather threaten employees than get HR involved, high t urnover rate. Over priced items, that their own employees wouldn't even be able to afford.

Thumbnail of user jy76
1 review
2 helpful votes
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March 1st, 2016

Not a single confirmation order, no emails, absolutely lack of communcation. I was on holiday and then... Order status CANCELED, because of credit card, impossible since they've tried it and I have more than the amount necessary.

The customer service is OK, they are friendly and told me that they'll let me know when they have the product again... but at the end, I don't the have the product that I want when I want and paid for it>!

Very dissapointing

Service
Value
Thumbnail of user candicel9
Candice L. – REVOLVE Rep

We are sorry to hear about the issues that you encountered with your order. Can you share your order number with us? We would love to check further into the issues you had to see if there is anything we can do to rectify this for you.

Thumbnail of user cheritaa
1 review
1 helpful vote
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August 12th, 2018

Everything I get from this website is amazing. I especially like shopping on the sale and clearance category because I can fine top quality clothing items at a great price.

Thumbnail of user osmanb4
15 reviews
1 helpful vote
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October 30th, 2020

This is definitely the place we were looking for.
The whole assortment has a clear description of positions and beautiful photos.
All sizes are available.
Delivery times are strictly observed.

Thumbnail of user marissal131
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase
• Updated review

Revolve makes shopping quick and easy with free returns.

Reason I chose this business:

Free returns if things don’t fit.

Excellent all around
September 14th, 2023
Verified site experience
• Previous review
Thumbnail of user isabellaz202
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase
• Updated review

Always great never a problem it's my go to shopping place

Reason I chose this business:

Fast delivery

Love shopping on this site
December 3rd, 2023
Verified site experience
• Previous review
Easy fast returns are easy too
November 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Looking for coverups

Thumbnail of user katief71
1 review
4 helpful votes
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August 23rd, 2018

Revolve obviously have completely inept accountants as they are unable to refund the GST paid on items when you return them. So as a customer I am out of pocket by $200 as they can't figure out how to return the GST. This sales tax will then be charged to the next person who buys those items but the ATO will only receive one lot of sales tax, Revolve making a nice little profit out of the new Australian law.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

Hi Katie! Sorry to hear about the trouble you are encountering with your refund. If you do not mind, can you please message us with your order number or email address? We would like to follow up with our team and make sure you get taken care of. We appreciate your patience!

Best,
Candice
Team REVOLVE

Thumbnail of user melissah31
16 reviews
36 helpful votes
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July 7th, 2018

This is one of my go-to online stores. Fashion forward clothes and great service! They offer free shipping both ways. Plus their customer service policies are fair and reasonable.

Thumbnail of user scottr1457
1 review
0 helpful votes
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June 25th, 2021

I am a regular customer on this site.The service is always high class! The closes are of the best quality and they often please regular customers with generous discounts.

Service
Value
Shipping
Quality
Thumbnail of user anap29
1 review
0 helpful votes
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October 29th, 2015

Very good selection of clothes and accessories. Shipping is extremely fast. Returns are easy, although it may take a while to process. Customer service is friendly and helpful.

Thumbnail of user nicoleq
1 review
2 helpful votes
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September 29th, 2015

The people are nice, if you can get in contact with them. Obviously the right hand doesn't know what the left is doing, so expecting that communication once will result in a positive outcome would be a poor assumption.

Their original shipping is quick. I must live fairly close to the shipping hub. However, the item I received was defective. You cannot request return online, instead you must use the paperwork they send you to return the item. Considering how quickly it arrived, I'd assume it went back equally as fast. But nothing updated online. Took days before I received an email stating they got the package, then nothing... crickets.

Finally, tried calling. They make you answer a bunch of ridiculous questions and threaten to put your information into a "sweepstakes" while you're on hold. I didn't stick around long enough to see if that had real people working for them.

Then, went to their "chat" option. First person said I'd get an email update later today. Then the I receive an email for a refund, not a replacement of said defective item. So again, back to chat. Waiting forever to see what the heck is happening. They will send me the item and remove the refund. I'm curious to see if the "charge" for the item shows up on my account before the money from the first purchase is added back into my account. I'm not thrilled with their playing with my bank account, not reading or following instructions on the return, and having awful customer service. Overall, will not use them again.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

We are so sorry to hear about the bad experience! I can see that our team was able to resolve this for you and your exchange item will be shipping out later today. No additional charges have been issued to your card and the refund that had been issued by mistake has been canceled. When you dialed us, did you dial 888-442-5830? If so, you will hear a Revolve Clothing greeting and you can make the menu selection to speak with our customer service team. Perhaps you dialed 800 rather than 888? In any case, we are terribly sorry that you had trouble reaching us by phone. We promise to make your next experience a better one if you give us the opportunity!

Thumbnail of user mindrab
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

An amazing and high-quality product. My son tried it too and asked me to order a new one

Reason I chose this business:

My daughter recommended it to me and I've got to try it from her first

Thumbnail of user aw621
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

The best shipping experience for my first purchase with revolve. Received qualifying free 2 day shipping and my order was exactly as expected. Would recommend!

Reason I chose this business:

Wanted a particular boot that was out of stock everywhere.

Thumbnail of user cateb28
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

I sent a e-card to my niece for her birthday and I had to call customer service as it never arrived - they couldn't explain why so resent for me while I was on the phone and it arrived in her inbox immediately. Her sister had the exact same problem I did and also had to phone customer service to get the issue resolved. A real inconvenience to have to do this but in the end my niece was so happy to get the two e-cards as she loves REVOLVE clothing.

Service
Thumbnail of user valeriek417
1 review
0 helpful votes
  • Send Message
April 2nd, 2024
Verified purchase

They fit great looks ve them and delivery was fast!

Reason I chose this business:

They had what I was looking for

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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