• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
50

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user lisak2654
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Great dresses and super easy shopping/ exchanging of returns with no hassle!

One dress was too large and the second one was accidentally NOT what I ordered. Calle customer service and was told the error was reported and I wouldn’t have an issue with my return (which I didn’t) the original dress I ordered was no longer available so a full refund was issued….Thank you

Reason I chose this business:

Best selection of dresses anywhere

Service
Thumbnail of user jordanc721
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Thumbs up, on time delivery. I'm pleased with my experience

Thumbnail of user valeriek417
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

They fit great looks ve them and delivery was fast!

Reason I chose this business:

They had what I was looking for

Thumbnail of user tessas238
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

This dress is perfect for my bachelorette party! It's hard to find white dresses for January but this is perfect for Arizona and will even look cute with a leather jacket.

Thumbnail of user ri43
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Instructions were not clear on how the package was going to be delivered. Package arrived earlier than expected and I miss the delivery initially because I was not given ample notice.

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kristij119
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Great! Quick delivery and great quality. I will definitely order again soon!

Thumbnail of user kristenb881
2 reviews
0 helpful votes
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April 1st, 2024
Verified purchase

I experienced a speedy checkout and fast delivery.

Thumbnail of user susank3097
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Everything was seamless! Very happy with the overall experience!

Thumbnail of user francesh199
2 reviews
0 helpful votes
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March 31st, 2024
Verified purchase

Great site, service and delivery. Appreciate the free shipping and returns!

Reason I chose this business:

Great choices of clothes. Easy to return if size not approoriate.

Service
Thumbnail of user humbertov33
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

I had a very good experience purchasing with Revolve. No problems no worries. Very fair price and arrived in a timely manner on time! I definitely recommend! Try them you will not. S let down.

Reason I chose this business:

Price point.

Thumbnail of user elenib
1 review
1 helpful vote
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August 20th, 2015

FALSE ADVERTISING FOR SHIPPING. Did not get my clothing in time for my vacation and the customer service was completely unhelpful. I will only shop with SHOPBOP from now on. They guarantee their packages and are much more professional and helpful in their responses.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

We are so sorry to hear that your package did not reach you in time for your trip. Per our message to you yesterday, please email us your order information. We would love to look in to this for you to see if anything can be done. We hope to hear back from you soon! -Candice, Team REVOLVE

Thumbnail of user katerinaf11
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

I receive everything on time 🤍 and love the clothing quality

Thumbnail of user elizabethl2422
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Thank you for getting my order to me so fast! Your web site is user friendly!

Reason I chose this business:

You had the product I wanted.

Service
Thumbnail of user mariam2219
3 reviews
3 helpful votes
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May 25th, 2021

I placed an order and was charged "normally". FIVE DAYS after placing the order I was contacted by the most rude agent to let me know my order was not being processed because the app had mistakenly placed my address (including a Postal Code, mind you) in the US. I don't understand how this can happen as it clearly stated it was abroad. After trying to place the order a second time, while this person insisted it was my fault, I was una le to use the discount code I previously used and was being charged an incorrect delivery fee (the international free shipping was just ignored). I cancelled the order and tried to inquire about this with the agent. She ignored me and hung up on me so I could not place the order again. Spare yourself the trouble of "buying" here: the discounts seem cool but they are useless if YOU CANNOT PLACE AN ORDER.

Service
Value
Thumbnail of user savannahk58
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

I received my order very fast, but it only had one of the two items that I had ordered. I ended up reaching out to customer service to receive a refund so I can purchase it again at a later date.

They were able to handle all my issues no problem.

Reason I chose this business:

Fast Shipping

Service
Thumbnail of user daniellel789
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

Easy to order and great delivery. Everything was very quick. The packaging was excellent. But I returned the product because it wasn't what I hoped and it was a bit cheaper looking.

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user bettyd1051
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

They didn't take my 10 percent off can you credit this discount

Reason I chose this business:

Friend has bought these shoes

Thumbnail of user susans6157
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

I always have a great experience with Revolve. Your order comes so fast and if it doesn't fit or it wasn't what you expected, the return is always quick!

Thumbnail of user kassieh
1 review
5 helpful votes
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October 13th, 2017

Update: at the end...
Ordered a $90 swim top from them when it was close to becoming out of stock - when it arrived it was the bottoms instead! I took photos and sent them to customer service and they said in order to get the top I must first return the bottoms to them. I went on vacation and having realized this was still unresolved wrote them again saying I would like a refund. Their response now is that since some time has passed I now have a return deadline that they will "make an exception for me" to return it WHEN THIS WASNT MY FAULT TO BEGIN WITH! Return my money and chock it up as your mistake you crooks!

After emailing them from Candices note, they finally refunded me the $90! I think they are moving in the right direction at clearing up these issues... but I still don't think I will order from them again.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

I am so sorry to hear that your order was not fulfilled correctly! Can you please message us with your email address or order number? We will make sure that you get taken care of. Our sincere apologies again for the mistake that we made with your order!

Best,

Candice
Team REVOLVE

Thumbnail of user paom6
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

Amazing dress, I absolutely loved it. Only problem is that zipper was broken but got it fixed on my end because i wanted to wear it for a wedding i have soon

Thumbnail of user charlessp
1 review
4 helpful votes
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June 8th, 2017

I was in desperate need of some new swimsuits for my upcoming trip to Hawaii. I have always looked on the Revolve website but had never purchased anything. I found some very cute swimsuits which as you can guess were very pricey. I decided to just deal with it and dropped $260 on 3 separate swimwear pieces. Since it was so expensive, I was assuming the quality would be fantastic, well I could not have been more WRONG. First of all, when I received the package, the swimsuits were wrapped in a thin plastic bag, like they had been shipped straight from China. If I am going to spend a couple hundred dollars on your website, at least put some effort into the packaging. Anyways, when I unwrapped the swimsuits, my jaw hit the floor. LITERALLY, THEY ALL LOOKED LIKE THEY COST ABOUT. 99 CENTS TO MAKE. I was livid. I don't even want to wear them they look so cheap and don't even fit well. Moral of the story, DO NOT BUY FROM THIS COMPANY, YOU WILL SPEND MONEY AND END UP DISSAPOINTED.

Thumbnail of user chrish347
1 review
1 helpful vote
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October 5th, 2017

I have been buying things online for years, and not once have I ever placed an order that had to go through a bank charge verification step. We placed an order on Wednesday for a dress, that we needed for a Saturday event. We paid $24 extra for next day shipping. We received an order confirmation within minutes that said the dress was being shipped and would arrive the next day. When it did not get here, we called and were informed that they sent us a different email asking us to check our bank account for a small charge, and that we had to call them to confirm the charge. That email went to my spam folder, and we never saw it. However, we did get the email stating it would arrive the next day. Customer service informed us that we should have checked our spam folder for an email we had no idea was being sent. Then she offered to ship it for free but could not guarantee the arrival date. We needed the dress for this weekend. This is the first time I have ever had to verify charges on my card like this. She stated that there is a message when you order that says "some orders may need to be verified", but who would read that and think that meant to look in your spam folder for an email that required you to verify charges with your bank! We had to cancel the order and now have to try to find something at a local store. Not a very good experience.

Thumbnail of user candicel9
Candice L. – REVOLVE Rep

We are so sorry to hear about the negative experience that you had with us recently. Some orders do require credit card verification and we apologize for the unexpected delay that it caused in this case. Can you please send us your order number or email address? We would love to put you in touch with one of our supervisors so that we can make it right.

Best,

Candice
Team REVOLVE

Thumbnail of user gloriae57
1 review
0 helpful votes
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June 25th, 2020

The clothing was NOT what it appeared on their website. The fabric looked like a cloth that I wipe my dishes with. Also sizing is seriously inaccurate NOT worth the money!

Thumbnail of user ashleyc288
2 reviews
2 helpful votes
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September 21st, 2018

I love revolve, fast shipping and I've never had a problem w returns. I like they email you when the return is on the way back to them. I've used them for 8 years and always recommend.

Thumbnail of user indiar33
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

I ordered them in black. True to size and very comfortable

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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